COVID-19 FAQ for Current Students

Updated: May 13, 2020.

Winter 2020 term completion

Courses that have moved to online delivery will finish on April 24, 2020. Final grades will be posted to FanshaweOnline by April 30 and updated transcripts will be available on WebAdvisor by May 15. For international students needing a program completion letter, these letters will be emailed to them on May 15.

Courses that require in-person instruction will resume when the College campuses re-open. The date for in-person classes to resume will be shared with students as soon as it is known.

Visit this page regularly for updates to Frequently Asked Questions, and we will continue to share information as it is available.

Winter term refunds:

The Winter 2020 term was 60% completed and past the drop deadline for partial refund of tuition and ancillary fees when the college moved courses online. The College has made a decision, in consultation with the Ontario College system, to continue to follow the refund policy as defined by the Ministry and published on our website. Pro-rated refunds for residence, parking and lockers are being provided. See April 17 student update for details.

Frequently asked questions

While classes continue online and the College remains closed, we’d like to provide you with some additional supports and information.

Note: Information for Fall 2020 students is coming soon.

 

General questions

Q. What student services are available while classes are cancelled or moved online?

A. Student support services have moved to virtual delivery (online or by phone) only. There will be no on-site delivery until further notice. Click here for a listing of student services available and contact information.
 

Q. Where can I go or call for help with my course work?

A. To support your learning, check out the Student Resource Hub and the Online and Distance Learning – Being Successful page.
 

Q. What are the Winter 2020 term completion plans?

A. Courses that have moved to online delivery will finish on April 24. Final grades will be posted to FanshaweOnline by April 30 and updated transcripts will be available on WebAdvisor by May 15. For international students needing a program completion letter, these letters will be emailed to them on May 15.

Courses that require in-person instruction will resume when the College campuses re-open. The date for in-person classes to resume will be shared with students as soon as it is known.
 

Q. What do I do if I think I have COVID-19?

A. If you experience respiratory symptoms with a fever, complete the Ontario Health Ministry Online Assessment tool to determine your next steps.

Please practice good hand hygiene and respiratory etiquette:

  • Stay home.
  • Avoid close contact with others.
  • Cover your mouth and nose with a tissue when you cough or sneeze. Throw the tissue away in a closed garbage bin and wash your hands immediately. You can also cough into your sleeve.
  • Clean your hands often with soap and water or use alcohol-based hand rub.
  • Clean and disinfect frequently touched objects and surfaces (including your phone).
     

Q. I am feeling anxious. Is there someone I can talk to?

A. It is normal and understandable to feel anxious, especially with the situation rapidly changing. If you are feeling stressed or anxious, students can contact Counselling and Accessibility Services at 519-452-4282 or counselling@fanshawec.ca to schedule a phone of virtual counselling appointment. For 24/7 support, please call Reach Out at 1-866-933-2023.
 

Q. Can I come on campus while classes are cancelled or moved online?

A. To comply with recommended social distancing protocols, we are encouraging students to remain off campus. Limited campus access began Wednesday, March 18, 2020, and is in effect until further notice.
 

Q. Are Ontario Learn courses affected?

A. Because Ontario Learn courses are fully online, they are continuing and all future semesters (including the April intake) are scheduled to run as previously planned. Students can email ontariolearn@fanshawec.ca with any questions.
 

Q. Is the London Campus at 1001 Fanshawe College Boulevard open?

A. Access to the Oxford Street location is limited to:

  • Fowler Kennedy clinic entrance – for clinic access only;
  • Oasis – for food pick up only.

 

Q. What cleaning guidelines are being followed by the College?

A. The College continues to follow guidance provided by the MLHU related to environmental cleaning for non-health care settings.
 

Q. Are any food services still open on campus?

A. London Campus:

  • Oasis: open from 12 noon to 6 p.m. for take-out only.
  • All food services operated by Chartwells are closed, and most FSU food services are closed.

London Downtown Campus:

  • The Chef’s Table: CLOSED.

 

Q. What student services are available while classes are cancelled or moved online?

A. As of Wednesday, March 18, 2020, student support services have moved to virtual delivery (online or by phone) only. There will be no on-site delivery until further notice.

Counselling & Accessibility Services are available for students.  Please call 519-452-4282 or email counselling@fanshawec.ca for personal counselling or accessibility@fanshawec.ca for accessibility services.

Fanshawe's partnership with CMHA to offer the campus Crisis Support Service will also be postponed until further notice. For immediate mental health support, students can contact Reach Out at 1-866-933-2023 or visit the 24/7 walk-in Crisis Centre located at 648 Huron Street, London, ON. Good2Talk is a 24/7 helpline for post-secondary students and can be reached at 1-866-925-5454.

The Student Wellness Centre was closed as of 4:30 p.m. Monday, March 16, 2020. This includes both the gymnasiums and the fitness centre. The Wellness Centre team will be posting self-care tips, ergonomic advice, workouts etc. to Facebook. Staff and students can submit a request to join the group at https://www.facebook.com/groups/228826114980470/

The Fowler Kennedy Clinic will be open for urgent or acute illnesses or injuries only. Please call ahead at 519-452-4230 before visiting. The physiotherapy department is closed until further notice. Visits for any chronic issues are being postponed until further notice. In order to limit the number of people in the clinic, certain appointments will be completed via phone if possible.

The London campus pharmacy has temporarily moved operations to its Western University site but will offer free in-town delivery for prescriptions. Students/patients  should call 519-451-0025 or 519-661-4058 for refills of their prescriptions. The pharmacy will be open at Western Monday to Friday from 9 a.m. to 5 p.m. and closed on weekends.

The Learning Centre offers virtual appointments and virtual drop-in sessions. See https://www.fanshawec.ca/tlc for details.

International students can find more information at www.fanshawec.ca/covid19/international.

See a list of Services and contacts.
 

Q. What health services are available to me from home?

During the COVID-19 pandemic Medpoint physicians will be available to do virtual consults with Fanshawe employees and students. These appointments will be either by phone or video conference.

There are three ways to book appointments:

  1. Email alex@medpoint.ca;
  2. Book online at www.medpoint.ca/contact-form;
  3. Call 519-432-1919 x223 and leave a message.

Medpoint is also developing a Stay healthy at Home webpage with nutrition and fitness suggestions.
 

Q: Are all events on campus cancelled?

A: All events and social gatherings scheduled to take place before the end of May are postponed.
 

Q: Have intramural sports and drop-in recreation been cancelled?

A: Yes, all activities related to sports and athletics have been cancelled. The Student Wellness Centre and the College’s gyms are closed until further notice.
 

Q: Is the test centre still operating?

A: As of 9 p.m. Tuesday, March 17, 2020, the Test Centre will not be administering or proctoring tests.
 

Q: Is Retail Services still operating?

A: Retail Services is closed but will continue to fulfill online orders and offer free shipping on orders over $50 while the college remains closed.
 

Q: If I have a positive Meal Plan balance at the end of the term, will the money be refunded?

A: Students returning to studies in the fall may use the remainder of their meal plan balance toward the purchase of books and supplies at campus retail services locations. Students who are not continuing at Fanshawe College may be eligible for a refund on any unused balance on the FANCard. For more information, please contact the Campus Store at 519-452-4260.
 

Q: How do I get more information about helping out as a volunteer ?

A: Here is the link to the province's website for those students and graduates who wish to volunteer to help during the COVID-19 pandemic:
https://www.cno.org/en/trending-topics/novel-coronavirus/#covid-accordion.
 

Q: What is happening with Apprenticeships?

A: EI: If the apprentice chooses to go back to work, they should contact Service Canada at 1-800-206-7218 to advise of the change to their claim.
Going back to work: Apprentices/Sponsors to discuss and determine best action.
General: Apprentices are advised to check and read emails and listen to phone messages for any updates/ministry communication.
 

Q: What about Health Sciences, Nursing and Community Studies students who need to complete pre-placement requirements for a future clinical/field placement?

A: For students who are required to complete Pre-Placement Process requirements, Paramed is still accepting appointment bookings. Appointments can be booked for Monday to Friday, 9 a.m. to 4 p.m., by calling 519-439-2222 or 1-800-265-5768 and press 6 for "Requisite Nurse". Assessments will be conducted by phone and students will need to submit documents electronically. Visit the Clinical/Field Pre-Placement process webpage for more information.

 

Residence questions

Q. How does this affect students living in residence?

A. Fanshawe has announced that classes with a face-to-face course requirement will not resume on April 6 as originally hoped. We are recommending that all students in Residence, who are able to do so, make arrangements to pack up their belongings and move out.
 

Q. How will this work with physical distancing in place?

A. Our Residence Life Managers will be in touch with students soon to discuss this process and arrange for a move out date. We will assist you in making arrangements for students to retrieve their belongings within the next week. Elevator use will be restricted to two people at a time, based on current social distancing protocols. To reduce the number of interactions in residence, students should limit their time on campus to between 30 and 90 minutes and only bring people who are assisting with the move.

We suggest students bring your own moving cart as we will not have enough available and cleaned between uses for everyone. For your own protection, students may want to consider bringing gloves and masks.

Please do not just arrive on campus without arranging a move-out time.
 

Q. What about my residence fee refund?

A. Residence fees for Winter 2020 are being refunded to all students who had to leave Residence on March 13. Fee refunds will be prorated from March 13 to the end of the originally scheduled stay. Residence student meal plan balances will be refunded.
 

Q. What about my meal plan balance?

A. Students can move their balance to their flex plan for the fall semester or can request a refund if not returning.
 

Q. What happens if I need to come back to finish this semester at a later date?

A. Students can request a residence room when a date for the completion of the two-week period of face-to-face classes has been announced. We will have one building open and will be assigning rooms with two residents per suite.

We understand this is a very difficult time for everyone and we doing everything we can to reduce stress and confusion around this move. We thank you for your understanding as we work through this ever-changing situation and want to assure you we are committed to making this process as smooth as possible.
 

Q. What will happen if a student who lives in Residence has respiratory symptoms or is required to self-isolate?

A. If you experience respiratory symptoms with a fever, call your Residence Manager and complete the Ontario Health Ministry Online Assessment tool to determine your next steps.

Please practice good hand hygiene and respiratory etiquette:

  • Stay home.
  • Avoid close contact with others.
  • Cover your mouth and nose with a tissue when you cough or sneeze. Throw the tissue away in a closed garbage bin and wash your hands immediately. You can also cough into your sleeve.
  • Clean your hands often with soap and water or use alcohol-based hand rub.
  • Clean and disinfect frequently touched objects and surfaces (including your phone).

 

Winter 2020 term students

Q. Can I still withdraw from my Winter 2020 program?

A. The withdrawal period for winter 2020, extended to the last day of classes, has now ended. Students are encouraged to contact their professors directly to develop a plan to complete the semester.
 

Q. Can I get a refund on my parking and locker fees?

A. The College will refund parking and locker fees prorated from March 15 for all students who paid these fees. Refunds will be processed after emergency relief funds are distributed and Residence fees are refunded.

Please see www.fanshawec.ca/covid19/students#refunds for detailed information about fee refunds.
 

Q. Can I get a refund of my tuition?

The Winter 2020 term was 60% completed and past the drop deadline for partial refund of tuition and ancillary fees when the college moved courses online. The College has made a decision, in consultation with the Ontario College system, to continue to follow the refund policy as defined by the Ministry and published on our website.
 

Q. Can I get a refund on my Flex Plan?

A. Students will receive a refund of their flex plan from March 13, if in their final term. Students returning in Fall 2020 will maintain their balance on their flex plan.
 

Q: How will my refund be processed?

A: Refunds will be processed by electronic funds transfer (EFT).

To ensure refunds can be processed quickly and securely, all refunds will be sent by EFT. Please confirm that your current banking information has been set up in WebAdvisor.

Instructions to update your banking information are as follows:

  1. Go to WebAdvisor (http://webadvisor.fanshawec.ca)
  2. Login (same credentials as FOL)
  3. Click the Students section
  4. Under the Financial Information category, click Bank Information
  5. Scroll down to Add an Account (Information needed: Branch Number, Institute Number, and Account Number)
  6. Agree to the terms and conditions
  7. Save

If you encounter any errors, please check with your banking institution to ensure that the details you have provided are correct. For assistance with setting up your direct deposit account, please contact FAD@fanshawec.ca.
 

Q. My course(s) cannot be moved online - when/how will I be able to complete it?

A. Fanshawe is working closely with the government and local school boards to determine the best plan to resume face-to-face delivery where required. We will continue to share more information as it is known.
 

Q. What will happen to my belongings in my locker?

A. While the College remains closed, we are currently reviewing student lockers located around our College campuses. We are starting a locker retrieval program for our students. If you would like to pick up the contents from your locker, please fill out the attached locker entry permission form and send it back to parking@fanshawec.ca before June 15, 2020. Fanshawe will open lockers and collect contents for a scheduled curbside pick up. More details about your pick-up time will follow. All remaining locks on lockers will be removed as of June 15, 2020 and the contents will be stored in a secure location until the College reopens.
 

Q. Will the June graduation ceremonies take place?

A. The June graduation ceremonies have been postponed until fall 2020. Students eligible for graduation will receive their credentials later this spring.
 

Q. Will there be fees for online exams?

There will be no remote proctoring fees for online exams scheduled from March 16 to April 24, 2020, inclusive. Any payments to Examity made by students after March 16, 2020 will be refunded.
 

Q: What is the plan for 2019/2020 Graduation photos?
A: All scheduled grad photo sessions through April 9 have been cancelled. Please visit https://mygradphotosfanshawe.com for the status of future sessions beyond that.
 

Q: I have a field trip coming up. Is it cancelled?

Yes, all field trips have been cancelled.

Winter 2020 student grades

Thank you for your patience as we complete the Winter 2020 Term under extraordinary circumstances. Fanshawe College remains committed to supporting your academic success as we navigate the challenges created by the COVID 19 pandemic together. The FAQs below are meant to answer questions you may have about grading for the Winter 2020 Term:
 

Q. What is an "I" grade?

A. An "I" (Incomplete) grade is for engaged students that work with their faculty member to form a plan where they will be completing course work by July 20.

  • Specific extension dates will be determined by faculty members.
  • If their plan requires further accommodations, or cannot be completed before July 20, an "N" grade may be a better option to consider at the time of end of term grade entry of April 28, 2020.
     

Q. What is an "N" Grade?

A. There are 3 uses of an "N" grade:

  1. An “N” (No Credit Achieved) grade has always been used, and may continue to be used, for compassionate reasons. An application to the Office of the Registrar is necessary and your academic advisor can help you. There is no plan to finish the course in this instance and the grade of “N” will remain on the transcript indefinitely.
    • These students will continue their registration in a "placeholder" course to make up the remaining learning outcomes. This course allows continuing registration for purposes of insurance and will not require further fee payments. The grade of “N” will remain indefinitely for the Winter 2020 Term and then a final letter grade will be assigned in the new, “placeholder” course.
    • If students would rather re-take the course in full, they should consider the "W" (withdrawn) option and pay to re-take the course in the future.
    • Please note that the above use of the "N" Grade is different from its definition in the college policy manual. It is being used this way only for the recovery effort for the Winter 2020 Term.
  2. As a result of COVID-19, a Course “N” (No Credit Achieved) grade is being used for students in courses where the entire class will require in-person components (i.e. labs, placements etc.) that cannot be completed before the Winter 2020 Term ends on April 24, 2020.
    • These students will continue their registration in a “placeholder” course to make up the remaining learning outcomes. This course allows continuing registration for purposes of insurance and will not require further fee payments. The grade of “N” will remain indefinitely for the Winter 2020 Term and then a final letter grade will be assigned in the new, "placeholder" course.
    • If students would rather re-take the course in full, they should consider the “W” (withdrawn) option and pay to re-take the course in the future.
    • Please note that the above use of the “N” Grade is different from its definition in the college policy manual. It is being used this way only for the recovery effort for the Winter 2020 Term.
  3. Due to COVID-19, the individual "N" (No Credit Achieved) grade is being used for situations that are individualized and approved by their Academic Managers.
    • Students in this category of the "N" grade will be offered an individual recovery plan to make up the remaining course requirements.
    • These students will continue their registration in a "placeholder" course to complete their recovery plan. This course allows continuing registration for purposes of insurance and will not require further fee payments. The grade of “N” will remain indefinitely for the Winter 2020 Term and then a final letter grade will be assigned in the new, "placeholder" course.
       

Q. What is a "W" Grade?

A. A "W" (Withdrawn) grade is for students who have completed a withdrawal form.

  • A "W" Grade does not impact your GPA. The course will need to be taken again before their program is completed in order to graduate.
  • Students will be responsible for paying to re-take this course.
     

Q. Do I get to choose which option I will receive?

A. No. Your faculty will assign you a traditional letter grade, or will assign you an "I" or an "N". Their decision will be based on your work, as well as any circumstances that have been communicated to them, and/or any program-wide decisions.

The only option that you could choose is a "W" (Withdrawn) grade.
 

Q. How will these grades affect my program progression?

A. If the course for which you have an "N" grade is a pre-requisite for a course in your next term, then you will not be registered for that subsequent course in the next term. The application of pre-requisites is at the discretion of each School and you should contact your academic advisor as soon as possible to request an exception for the pre requisite so you can progress.
 

Q. Will I be able to graduate with an "I" grade or an "N" grade?

A. Students with "I" or "N" grades will not be able to graduate until those courses are completed. Students can discuss their options with their faculty and academic advisor.
 

Q. Where can I get more information about the grading policies?

A. The grading policies are outlined in the College Policy Manual in Policy A112: Course Grade System
 

Q. Will I be able to access my FOL courses after the term ends?

A. FOL access will not be revoked for courses with "I" or "N" grades.
 

Q. How do I appeal my final grade?

A. See Frequently Asked Questions About Student Appeals for details on grounds for appeal, the appeal process and resources available to assist you.
 

Summer 2020 term students

Q. How do I pay my tuition for the summer semester?

A. Fees can be paid using one of these methods:

  • Click on ‘Pay on my Account’ on WebAdvisor and pay by credit card (Visa debit is not accepted at this time);
  • Call the Office of the Registrar at 519-452-4277 or 1-800-717-4412 and pay by credit card (Visa debit is not accepted at this time). We are open Monday to Friday from 10 a.m. to 6 p.m.;
  • Through your Canadian Online Banking app under bill payments: Select “Fanshawe College Tuition” as the Payee and your account number is your student number. Please note this payment method take 3 to 5 business days to arrive at Fanshawe College.
     

Q. My program was moved to online for the 2020 Summer term, do I receive a refund of ancillary fees?

A. All students in the summer 2020 term taking courses fully online have had the following ancillary fees removed from their invoice:

  • Student Buildings – Wellness Centre Building Fee: $27.50
  • Student Buildings – Student Centre Building Fee: $21.00
  • Student Transit Passes: $129.26
  • Athletics and Recreation – Wellness Centre Universal Fee: $30.00
  • Athletics and Recreation – Athletics: $45.00
  • Campus Safety: $2.00
  • Health Services Fee: $8.43

In addition, all students registered full time in the summer 2020 term will receive a Fanshawe Student Union (FSU) Fee Credit of $50. This credit will be applied to your account after the tenth day of the term.
 

Q. I'm missing courses required for admission to a Fanshawe College program. Can I take anything online at Fanshawe to upgrade?

A. Because of the current COVID-19 pandemic, our admission eligibility course equivalents have been postponed indefinitely. Access Studies is committed to running these courses to assist applicants with meeting admission requirements in the summer term, should classes be able to resume at that time. Decisions whether to move these courses exclusively online will be made at a later date. For more information about admission eligibility course equivalents, please visit https://www.fanshawec.ca/collegeprep
 

Bookstore questions

Q. What is the Bookstore's contact information?

A. Website: www.fanshaweretail.ca
Email: Retail@fanshawec.ca.
 

Q. What do I need to do to buy books for my upcoming term?

A. All course material available for the Spring/Summer term are available online. Simply go to www.fanshaweretail.ca > course material > select campus > select program > order book or access code (digital) by selecting Go. The Bookstore will be processing orders daily and shipping them out so that students will receive them as soon as possible. Digital Access books are more immediate. For international orders we strongly recommend that you purchase the books in digital format if available as shipping outside of Canada could be delayed.
 

Q. What if I want to purchase clothing, supplies and gifts online?

A. All clothing, supplies, and gifts listed will be available for purchase online at www.fanshaweretail.ca. The Bookstore will be processing all orders daily including general merchandise orders.
 

Q. Since the Bookstore is closed, will I have to pay for shipping for online orders?

A. There will be no charge to ship both domestic and international orders over $50.
 

Q. What if I can’t order online and I am near the Bookstore?

A. If there is a situation where you cannot order online, you may contact the Bookstore by email and we will attempt to create a solution so that your needs are met.
 

Q. Can I place my order over the phone?

A. The Bookstore cannot take payment information over the phone due to payment card compliance regulations. We will be happy to walk you through the steps to order items on our website.

 

Fall 2020 term students

Q. What is happening with the fall semester?

A. Fanshawe intends to offer a blended delivery of programs in the fall. Half of the full-time programs will be delivered fully online and the others will be delivered through a blend of face-to-face and online delivery.

Students will need to have technology necessary to complete online learning and this may include a webcam, internet access and a computer. You will receive more program specific requirements and detailed information about your class schedule later this summer.

Below are some key dates and answers to some questions you may have:

  • For most programs, the fall term starts on Monday, September 21 and ends on Friday, December 18, 2020. There will not be a separate exam week. Your specific start/end dates will be communicated on your fee invoice;
  • Your $250 deposit is due by Monday, June 15, 2020;
  • Tuition and ancillary fees are still being determined. For an approximate amount, please refer to the tuition and fees page on our website for last year's fees;
  • Your fee invoice will be sent by email in the coming weeks;
  • OSAP is now open for applications at www.osap.ca;
  • Explore Financial Support for information about assistance available during COVID-19;
  • Residence information can be found at www.fanshawec.ca/residence. We are still working to determine how many students we will be able to accommodate in each residence, with priority going to students who live outside of London.

 

 

Shortcut to this page: www.fanshawec.ca/covid19/faq

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