Frequently Asked Questions for Fall 2020 return to campus

 

General information

Is the campus now open for all visitors?

While Fanshawe’s campuses will be open for the delivery of blended programs, we ask that you not attend campus unless you need to do so. Most Student Services will operate virtually, with the exception of the Institute of Indigenous Learning, food services and the bookstore.

Cafeterias, lounges and study spaces will be open with restricted occupancy. Academic offices are offering virtual services only and not open on campus.

We ask that visitors not attend campus.


All employees and students who are coming to campus are required to complete Fanshawe’s COVID screening form each day. Please do not enter campus unless you have completed and passed the assessment, as you may be asked by College staff to provide verification.
 

Which entrances will be open?

All entrances at each campus will be open. 

What services are opened and closed at the London Campus?

A full listing of services can be found on the myFanshawe portal under Student Resources

Students, please note for your login: you will need to include fanshawe\ in front of your username (same username and password as what you use for FanshaweOnline).
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 What will I need to enter campus? 

Before you come to campus for the first time this semester, you must complete the online training module via FanshaweOnline (students) or Fanshawelearns (employees). This training is mandatory and you will not be permitted on campus if it is not completed prior to the start of classes. 


All employees, students, contractors and visitors who are coming to campus are also required to complete Fanshawe’s COVID screening form each day they plan to be on campus.

Please do not enter campus unless you have completed and passed the assessment, as you may be asked by College staff to provide verification.


If you do not pass the assessment or have concerns please contact your School  or Administrator for next steps. Do not come to campus until a plan has been established to protect your health and safety and that of others.


The online screening assessment can be accessed on any device at https://forms.fanshawec.ca/xfp/form/54 or through Fanshawe’s Stay Safe app. 
 

 

What is the COVID-19 online screening assessment?

All employees, students contractors and visitors who are coming to campus are required to complete Fanshawe’s COVID screening form each day they plan to be on campus.

Please do not enter campus unless you have completed and passed the assessment, as you may be asked by College staff to provide verification.

If you do not pass the assessment or have concerns, please contact your School or Administrator for next steps. Do not come to campus until a plan has been established to protect your health and safety and that of others.

The online screening form can be accessed on any device at https://forms.fanshawec.ca/xfp/form/54 or through Fanshawe’s Stay Safe app. 

Where can I find the online training module that I will need to complete before coming to campus?

Before you come to campus, you must complete the online training module via FanshaweOnline (students) or Fanshawelearns (employees). This training is mandatory and you will not be permitted on campus if it is not completed prior to the start of classes September 21. 

Students: We recommend you complete the training on a PC device as mobile phones and tablets will sometimes cause errors and the course will not load. 

Managers will be responsible for ensuring their employees’ completion. Schools will verify the completion of their students.  

What Food Services will be open for those at the London Campus in the fall?
  • Booster Juice 
  • Oasis 
  • The Out Back Shack 

A full listing of services can be found on the myFanshawe portal under Student Resources

Students, please note for your login: you will need to include fanshawe\ in front of your username (same username and password as what you use for FanshaweOnline).

What areas will be closed while I’m on campus?

A full listing of services can be found on the myFanshawe portal under Student Resources

Students, please note for your login: you will need to include fanshawe\ in front of your username (same username and password as what you use for FanshaweOnline).

Cafeterias, lounges and study spaces will be open with restricted occupancy.

Can we use the elevators?

Elevators will be available for use. Occupancy will be limited and the number of people permitted is posted by each elevator. You must maintain a physical distance of two metres.

Avoid touching the elevator buttons with your fingers if you can. Wash your hands with soap and water or use an alcohol-based hand sanitizer after exiting the elevator.


There are decals on the floor indicating where to wait for people to exit the elevator.
 

I have a question that isn’t answered here. How can I contact someone?

Please reach out at 519-452-4430 x4277 or info@fanshawec.ca – our team is available to answer your questions or refer you to the academic or student service areas. We are available Monday to Friday from 10 a.m. to 6 p.m. EDT.


Students

How do I obtain my FANCard/bus pass?

Information on how to obtain your FANCard: https://www.fanshawec.ca/fancard

Information on the student bus pass: https://www.fsu.ca/bus 

Are Student Services available on campus?

Most student services will continue to operate virtually, with the exception of the Institute of Indigenous Learning and the Bookstore. 

A full listing of services can be found on the myFanshawe portal under Student Resources

Students, please note for your login: you will need to include fanshawe\ in front of your username (same username and password as what you use for FanshaweOnline).

Office of the Registrar will operate hubs at the main entrances of each campus (London Campus hub locations: F Building, B/T entrance and the Student Wellness Centre). Customer service representatives will greet students and help them navigate to their academic lab activity or how to access the services they require. The kiosks will be designed to maintain physical distancing requirements. In addition, computers will be available to support completion of online active screening for those students who do not have electronic devices or internet access off campus.

Service or consultation points will provide limited face-to-face service to students by appointment only. These services points may include emergency counselling and employment/entrepreneurial consults, FOL and IT support, residence move in support/programming, and library and learning resource supports

Will lounges and homework labs be open?

Lounges will be open with available seating identified. Please adhere to the layout and do not rearrange furniture. Two metres of physical distancing must be maintained at all times in these areas.

Homework labs (A2024 and B1049) will be open 24/7 with limited occupancy. Pay to print is available in both labs. The Print Shop (B1002) is also open for printing needs. 

Where can I print something at the London Campus?

Pay to print is available in both homework labs (A2024 and B1049). The Print Shop (B1002) is also open for printing needs. 

Will students have access to their classroom lab spaces during unscheduled time in order to complete assignments as needed?

If using classroom lab spaces is part of a School’s Academic plan, students will be able to book appointments to schedule time in classroom lab spaces. 

Is the Testing Centre going to be open for students with accommodations?

The Testing Centre will be open to accommodate testing. Students will book appointments using existing processes.  

What parking options will be available to students at the London Campus?

General Parking Lots (lot 5 and lot 8): Parking in our general lots is available on a first come, first serve basis at a rate of $2.50 per entry. If you live outside of the LTC bus routes, you will receive an email with additional parking information. 

Can I rent a locker while on campus?

Locker permits are now available online. The cost for two terms, September 21, 2020 to April 23, 2021 is $20.00. Once payment is received a locker location will be assigned based on program locations. An email confirmation with the assigned locker number will be sent to the Fanshawe Online account.

To apply for a locker click the link below and follow the steps:
https://aimsweb.fanshawec.ca/

1.   Select “Parking and Lockers Permits”
2.   The program will prompt you to Login using your FanshaweOnline user name and password
3.   You will be asked to agree with the terms of service (NOTE: make sure to review the Locker Rules and Regulation before agreeing to the terms of service)
4.   Select "Locker ($17.70)"
5.   Select "Next"
6.   Select "Next"
7.   Check "I authorize Fanshawe to process payment for my Parking/ Locker services"
8.   Select "Add permit to cart"

9.   Select "Complete Checkout"

10. Enter your Credit Card Information

11.  Select "Pay with your Credit Card"

A receipt with your new locker location will be emailed to your FanshaweOnline account.

Will student equipment be available for loan?

Where books, media or other IT equipment are required for completion of academic activities, distribution and return of the items will follow the process prescribed here. Pick up of items will be limited to counter pick up and by appointment only.

Will there be protocols in place to help visually impaired students who may not be able to see signs, floor decals or visual ques? 

Yes, the College will work with Accessibility Services to assist those students. 

 I have a question that isn’t answered here. How can I contact someone?

Please contact your program coordinator or School for further assistance.

 
Employees 

Can I change the layout or move furniture in my academic space? 

Each academic space on campus has been reviewed to ensure the COVID protective measures are in place for both students and employees. There is a posted layout on each door and it is important that changes are not made to the layout without consult with EHSE services. If the current layout does not meet your needs, please consult with your Associate Dean to request a layout change.

 Will the staff lounge be open at the London Campus? 

The staff lounge in D1058 will be closed this fall. However, staff lounges in T1009 and D2034 will be open with limited occupancy and physical distancing measures. 

How long do we need to quarantine equipment that has been taken off campus for placements?

Each department will follow different protocols depending on the equipment. 

There are disinfectant sprays that can be used safely on electronics so equipment can be cleaned quickly and loaned back out. You could also choose to quarantine equipment for 72 hours to prevent any potential droplet spread. 
 

Will a professor be notified if a student in their face-to-face class tests positive?

If someone tests positive, public health will reach out to investigate the student’s close contacts and the College will initiate contact with anyone they believe is at risk. The College in consultation with public health authorities will assist with communications.

Whose responsibility is it to verify that placement agencies have proper COVID-19 protocols in place?

While it varies by each academic area, safety checks are completed before students begin their placements and this will include looking at COVID-19 protocols. 

In the academic classrooms, how much time will be allotted to clean classes during a changeover? 

The College is following cleaning protocols for non-medical workplaces. Common touch surfaces will be cleaned twice per day and each room will be cleaned and disinfected every evening. Specific cleaning hours have been scheduled for all academic rooms. In addition, disinfection wipes or sprays will be available for use by students and employees in academic spaces to wipe surfaces between users.


Health and Safety 

What safety measures are in place to protect employees and students while they are on campus?

Our goal is to provide a healthy and safe campus to support teaching and learning.

All employees and students will be required to complete a COVID-19 online screening assessment each day they plan to be on campus.


Please do not enter campus unless you have completed and passed the assessment, as you may be asked by College staff to provide verification.


If you do not pass the assessment or have concerns please contact your School for next steps. Do not come to campus until a plan has been established to protect your health and safety and that of others.


The online screening assessment can be accessed on any device or through the College’s Stay Safe app. 

If you experience symptoms of COVID-19, you will need to complete Fanshawe’s COVID incident reportingPlease note: This form is to be filled out only for suspected or confirmed COVID-19 cases. This form is different than the online screening assessment, which needs to completed by students and employees each time they come to campus. 

We have strategies in place to support physical distancing, including staggering the start times of classes, limiting the number of students per class and creating physical space between employees and students in academic and computer labs.
Physical barriers, hand sanitizer dispensers and enhanced cleaning measures will also be in place. The College continues to follow guidance provided by local health authorities related to environmental cleaning for non-health care settings.
 

Has there been any updates to fresh air intake, ventilation, filtration and exhausted air systems?

Yes. The HVAC systems are programmed to fully purge each building 2 hours before the first class and 2 hours after the last class each day.

Where the College would normally optimize operation of HVAC system to run at lower air exchange volumes during low occupancy hours of operation, the HVAC systems are set to operate as if buildings are at 100% capacity at all times. 
 

What protocols are in place for washrooms on campus? 

Washroom occupancy will be limited to the number of available sinks. Barriers will be in place between sinks. Arm pulls have been installed on all exterior doors to eliminate need for hand contact on handles as exiting the washroom. Queues will be identified outside each washroom with signage to direct use.


Washroom disinfection and cleaning will occur hourly.
 

What type of security will be offered on campus?  

Security guards will provide support to screening and COVID related compliance behaviours. Special Constables and security guards will also provide first aid services and assist with peer monitoring and enforcement of physical distancing and other COVID preventative measures. The Security Control Centre can be reached by dialing 519-452-4400. In cases of emergency, they can be reached at 519-452-4242.

What do I do if I feel ill? 

If you experience symptoms of COVID-19, complete the Ontario Health Ministry Online Assessment tool to determine your next steps.
 

For employees: if you begin to feel ill, please leave campus immediately, advise your manager or Associate Dean and complete the COVID reporting incident form
 

For students: if you begin to feel ill, please leave campus immediately, advise your program coordinator and complete the COVID reporting incident form.

 Is COVID-19 testing available at Fanshawe's London Campus? 

Students can schedule a COVID-19 test with the Fowler Kennedy Medical Clinic on the London Campus by calling 519-452-4230 (no walk-ins will be permitted). The clinic, located in the Student Wellness Centre, is open Monday to Friday, 9 a.m. to 3:30 p.m.

Do I need to quarantine for 14 days if travelling from outside of Canada before I come to campus?

Any Canadian or International student or employee who travels outside of Canada during the 14 days before first coming on campus for the fall 2020 term, or any time thereafter, is required to provide the College with confirmation of a negative COVID test prior to the 14th day of their quarantine or self-isolation period.


Tests are available free of charge at designated COVID community assessment and testing centres. A confirmation of a negative test is required prior to coming or returning to campus. 
 

If a student or faculty were to be diagnosed as having Covid-19 would the entire class that was in attendance need to be quarantined until they could be tested?

This decision will be made on a case-by-case basis. Through Public health’s contract tracing, they will determine if all protocols were followed and will determine if the students and faculty members were at risk and/or close contacts of a confirmed case. Please note, that the likelihood of the need to quarantine is greatly reduced if the COVID protocols or physical distancing and masking are adhered to by students and employees.

If I have a cold but test negative for COVID-19, do I still need to quarantine for 14 days?

The College will defer to public health for recommendations in each case as to whether or not a negative test is enough to allow a student or employee to return to campus. 

What happens when a staff or student is sick or doesn’t feel well? Do they need to quarantine for 14 days?

Please complete your online screening assessment for next steps or call your medical practitioner, TeleHealth Ontario or public health for advice on how to proceed. 

What penalties are in place if a student or a staff member provides false information in their online screening assessment?

The College will follow the Student Code of Conduct and the employee disciplinary process.  An investigation will be initiated and the student or employee may face a potential penalty. 

Do I need to wear a face mask or gloves while I’m on campus?

Non-medical face coverings (i.e. cloth masks, disposable masks, bandanas, scarfs, etc.) will be worn at all times when in publicly accessible places (i.e. hallways, academic labs and classrooms, washrooms, reception areas, food services, etc.). Employees and students who are required to be on campus this fall will be provided with two reusable non-medical cloth face coverings. Details on the distribution of these masks have been shared via email. 

Non-medical face coverings are not required when:

 

  • Employees are working alone within employee only spaces (i.e. individual offices or cubicles, trade shops, lunch rooms) or when two metres of physical distance can be maintained or it is indicated otherwise in the department risk assessment.
  • Students/employees are working/studying alone in an enclosed publicly accessible space. (i.e. academic lab, classroom, study room)

In all cases, wearing of non-medical face coverings does not exempt persons from remaining physically distanced, where possible, or the use of barriers as the primary means of protection.

Good hand hygiene practices and minimizing contact with your face should be followed at all times. 


Gloves will be issued to those employees and students who normally require them as part of their assigned duties. Gloves are intended to prevent transmission of infection from one person to another. They are not intended to be worn during regular duties as part of personal protective measures. Gloves should not be worn during the course of regular desk or customer service duties as COVID is potentially transmitted from one touched item to another. Employees and students should instead, wash their hands frequently and disinfect common touch surfaces between uses.
 

What if I can’t wear a mask due to medical reasons? 

If a student or employee is not able to wear a mask due to a documented disability or medical exemption, an accommodation review will be initiated to enable an alternate work or learning plan to be established. Students will access this process through Accessibility Services and employees through a request to their Administrator. Once reviewed, a decal will be provided to affix to ID cards as proof of an accommodation. 

Are there protocols in place to sanitize shared equipment and tools?

Yes, there are protocols in place to sanitize equipment and tools between use. Please follow the posted instructions in academic spaces for placement of clean and dirty hand tools.

How do I protect myself against COVID-19?

Please practice good hand hygiene and respiratory etiquette:

  • Stay home if you are feeling ill.
  • Avoid close contact with those outside of your social bubble (limited to 10 people). If physical distancing is a challenge, you are encouraged to wear a non-medical face mask. Non-medical mask info for College goes here. 
  • Cover your mouth and nose with a tissue when you cough or sneeze. Throw the tissue away in a closed garbage bin and wash your hands immediately. You can also cough into your sleeve.
  • Clean your hands often with soap and water or use alcohol-based hand sanitizer.
  • Clean and disinfect frequently touched objects and surfaces (including your phone).
What is Fanshawe's Stay Safe app?

The Fanshawe Stay Safe App has been updated with new and improved features. Along with the ability to receive notifications in the event of an emergency, the App now has the following:

  • COVID Screening Assessment Tool allows you to complete the required online screening assessment prior to coming on campus each day right from your device. You can find the appropriate forms under Emergency Information & Contacts > COVID Forms. Once submitted, you will receive an email confirmation as proof of completion. Please note: This is not the same form as Reporting COVID. 
  • Report COVID Incident allows you to report a suspected or confirmed COVID case. If you begin to feel ill, you will need to complete Fanshawe's online COVID Incident Report. You can find the appropriate forms under Emergency Information & Contacts > COVID Forms. 
  • Mobile Blue Light sends your device's location to Campus Security Services if you need immediate assistance. Mobile Blue Light is only available at Fanshawe's London Campus (1001 Fanshawe College Blvd.) **You will be required to enter your name, cell phone number and the email address for your emergency contact. This information will not be shared. It will be used only to enable safety features.
  • Friend Walk sends your location to a friend or family member in real-time and allows them to watch you walk to your destination to make sure you get there safely.
  • Work Alone is now automated. Activate the feature to indicate you are working alone on campus, and the app will send you periodic requests to check in. If you don't respond, Campus Security will check to ensure you are okay.
  • Additional Campus Maps have been added and include new interactive features.

If you do not have the free app currently on your device, you can download it through the App StoreGoogle Play or Blackberry World.
If you have already downloaded the Fanshawe Stay Safe app, there is no need to do anything to be able to use the new features.

What is the COVID Alert app?

The COVID Alert app is now available for download in Ontario. A user of the app will receive a notification on their smartphone screen if they have had prolonged, close contact with someone who has tested positive for COVID-19 and also uses the app. It then provides public health advice and what steps anyone who has been exposed can take.


The app, which is available for download on a volunteer basis, is meant to supplement contact tracing efforts already in place by public health authorities. The aim is to reduce the amount of time it takes to notify all the people who have been potentially exposed to a positive case of COVID-19.


Fanshawe employees and students are not required to download the app but it is encouraged.


The app doesn't store or share any personal or medical information or GPS-location data, but rather uses randomly generated, anonymous codes and Bluetooth signals between phones that also have the app downloaded to keep track of the proximity and duration of a certain contact.

 

@FanshaweCollege