Information for Fall 2020 students

Updated: October 29, 2020.

Frequently asked questions for Fall 2020

We know that you have questions as you look ahead to starting, or returning to, your program this fall. We invite you to join us for a special video series called Fanshawe Answers Questions (FAQ). Each video will feature Fanshawe experts who will provide answers and insights to a variety of topics that will help you prepare for your upcoming school year. Episode three is now online! This episode provides information about what you can expect from online learning, the supports available and the kinds of technology you will use in online classes. You'll also hear from the president of the Fanshawe Student Union (FSU) about events and activities this fall, information about on-campus and remote services as well as the student health plan.

You can watch all of our FAQ videos on the Fanshawe College YouTube channel.
Subscribe to our YouTube channel to be notified when new videos are online. Future episodes will include information about technology, library and learning systems, Fanshawe Student Union and plans for fall activities and events.
If you have questions you would like answered during these sessions, please email us at

Online learning and supports

I haven’t studied online at Fanshawe before - how does it work?


Regardless of the delivery mode, students will have access to our learning management system, FanshaweOnline. In the online format, students will use this system to view videos, read content, participate in discussion boards and complete assessments. The system also provides a platform for students to interact with professors and other students in the course in real time.


Can I see what the online learning platform looks like before I register for my courses?


Yes! If you are interested in experiencing our learning management system, you can create an account with FanshaweOpen. This site contains a course called Learning to Learn Online, which teaches skills required to be a successful online student and allows the opportunity to interact with the learning environment.


What does it mean if an online course is “synchronous” or “asynchronous”?


“Asynchronous” means that students can access content and work on activities independently at a time that is convenient for them. “Synchronous” activities are those where the student will attend live virtual sessions with the professor and the class. Synchronous sessions can be used for office hours, check-ins and problem solving or group work.


I’m nervous about my ability to stay focused in my online courses. What challenges could I face and what supports are available?


Some of the challenges students may face in the online learning environment include:

  • Time management;
  • Motivation;
  • Troubleshooting technical issues.

Students can take our online learning readiness assessment at The assessment will ask questions around these challenges and suggest resources to support you.


If I’m studying online, will I still be able to get help from my professors?


Yes! Fanshawe students have access to a lot of resources and support. Professors, program coordinators, academic advisors and eLearning coordinators are all available to answer questions you may have about the online learning experience.


What technologies will I need to complete my courses online?


You will have access to an immersive and comprehensive suite of tools to guide you through your studies. These technologies are designed to support interactive learning and enhance the online classroom experience. Many of these tools also have mobile features that make it easy to learn and study on the go. Here are a few of the tools you will use:

FanshaweOnline (FOL) – Fanshawe’s learning management system where you will find your course materials, quizzes and messages from your instructor.

H5P - a content authoring tool that allows users to create interactive, mobile-friendly content without any coding.

LinkedIn Learning - an online educational platform that helps you discover and develop business, technology-related and creative skills through expert-led course videos.

Live Online Proctoring - offers students the convenience of writing exams off-campus, while assuring academic integrity is maintained. Fanshawe College uses Examity to provide remote proctoring services.

Virtual Classroom (Bongo) - web conferencing software for online face-to-face meetings between students and instructors.

Coming soon for Fall 2020:

NearPod - a student engagement platform with interactive activities and collaborative discussions.


What kind of supports does Fanshawe have in place for students who are studying online?


A comprehensive list of virtual services is available on our Student Success webpage.

Beginning in September, the Library will be open virtually from 6 a.m. to midnight, and someone will be able to answer all of your research and assignment questions via our LiveChat service (AskON). You can also email for answers to your questions.

If you run into technology trouble or account access issues, the Service Desk is available to answer your questions – either over the phone or via LiveChat.

Our FOL Ambassadors will be available virtually, embedded right in FOL, to help you as you navigate FanshaweOnline (FOL).

The Learning Centre offers support in math, science, writing, ESL and study skills.

If you would like to contact our Counselling and Accessibility Services team, they can be reached at


I’m worried I may not be able to afford some of the tools and technologies I will need for my courses. Will Fanshawe be able to help if I need access to specialized software or other tools?


We are working on solutions to provide access to a variety of lab software titles that you can access from your home computers for free. You can also apply for financial aid and bursaries to help offset your expenses.



Student services

 How do I obtain my FanCard/bus pass?

Information on how to obtain your FanCard: 

Information on the student bus pass: 

How has the College responded and changed to meet student needs?

In mid-March, all of our student services transitioned to remote service delivery. These services include the Office of the Registrar’s call centre and email response teams, Counselling and Accessibility Services, Learning Centre supports, Career and Co-op services, Library and Research support and Wellness programming. 


Counselling & Accessibility Services are available for students.  Please call 519-452-4282 or email for personal counselling or for accessibility services.

Fanshawe's partnership with CMHA to offer the campus Crisis Support Service will also be postponed until further notice. For immediate mental health support, students can contact Reach Out at 1-866-933-2023 or visit the 24/7 walk-in Crisis Centre located at 648 Huron Street, London, ON. Good2Talk is a 24/7 helpline for post-secondary students and can be reached at 1-866-925-5454.

Fitness facilities in the Student Wellness Centre will remain closed until January 2021. This includes both the gymnasiums and the fitness centre. Students will not be charged a fee at this time. The Wellness Centre team will be posting self-care tips, ergonomic advice, workouts etc. to Facebook. Staff and students can submit a request to join the group at

The Fowler Kennedy Clinic will be open for urgent or acute illnesses or injuries only. Please call ahead at 519-452-4230 before visiting. The physiotherapy department is closed until further notice. Visits for any chronic issues are being postponed until further notice. In order to limit the number of people in the clinic, certain appointments will be completed via phone if possible.

The London campus pharmacy has temporarily moved operations to its Western University site but will offer free in-town delivery for prescriptions. Students/patients should call 519-451-0025 or 519-661-4058 for refills of their prescriptions. The pharmacy will be open at Western Monday to Friday from 9 a.m. to 5 p.m. and closed on weekends.

The Learning Centre offers virtual appointments and virtual drop-in sessions. See for details.

International students can find more information at

Where can I go or call for help with my course work?

To support your learning, check out the Student Resource Hub and the Online and Distance Learning – Being Successful.

I have a learning disability and I am unsure if I should do my program online or not. What supports are available to me? 

Students with disabilities can continue to access accommodations and the support of an accessibility counsellor and other support services, such as tutoring and note taking, even when learning online. Accommodations may include reduced course loads, extended time for assignments and tests and the use of adaptive technology.


Virtual personal counselling services, including individual counselling and groups will also be available to online students in fall 2020.

Students with disabilities can continue to access accommodations and the support of an accessibility counsellor and other support services, such as tutoring and note taking, even when learning online. Accommodations may include reduced course loads, extended time for assignments and tests and the use of adaptive technology.

Virtual personal counselling services, including individual counselling and groups will also be available to online students in fall 2020.

Will students be able to participate in work placement, co-op jobs and other work opportunities?

Authentic workplace learning is a valuable component of many Fanshawe programs, as well as the health and safety of our students.  In some cases, placements may be delayed due to COVID-19 or alternative arrangements have been made. As the economy reopens, we are definitely seeing an increase in cooperative education work terms, part-time and graduate employment.  It is best to speak with your program coordinator or cooperative education consultant to determine when and how you can participate. 

Fees and tuition

What if I change my mind and decide not to attend Fanshawe after paying my deposit?

We know that students are still unsure about how their studies will be offered in the fall and we hope to get you more details about how your classes will be delivered before you have to pay your deposit. This is why we have extended the deposit deadline to July 22 for domestic students. We want to ensure transparency about program and service delivery prior to our students making their decision to attend fall classes.

If your plans change and you are not going to attend Fanshawe, please complete this online withdrawal form by the 10th day of the term. Non-attendance will not constitute official withdrawal and if we do not receive a withdrawal form from you, you will be responsible for all fees for the term. Withdrawal and fee policy information is available here

We hope that you choose Fanshawe and want you to have the information you need to help you make this choice.

Can I defer my program until winter 2021 or fall 2021?

We are providing students the opportunity to defer their admission offer to the next intake of their program. This could be winter 2021 (if your program is offered) or fall 2021. 

If you are thinking about deferring, we encourage you to meet with our admissions and pathways advising team to discuss your options and request a deferment. 

Please contact our Admission and Pathways Advisors at or book a phone appointment here to complete a deferral request.

When do students find out how much tuition is? Will it be cheaper because it’s online?

Invoices were sent out in mid-June. Tuition is the same as it would have been. The intellectual challenges and goals of our courses remain the same and the quality of the programs remain strong. We are working hard to ensure the learning experience provides students with everything you need to be successful in their chosen job and future career. If the program was scheduled to be delivered in-class at the London campus, the ancillary fees have been reduced since those students will not be paying for on-campus services and the FSU/LTC bus pass. 

Do students have the opportunity to pay semester by semester?

Yes, students are invoiced each term and can pay one term at a time. 

How does Fanshawe decide on what fees students can opt out of and which ones have to be paid by all students? 

Ancillary fee charges are based on the delivery format of your program. Fees are reviewed annually and proposed changes are also reviewed with the Fanshawe Student Union (FSU) prior to being submitted to the Board of Governors for final approval. All fees are negotiated based on our fees protocol and Ministry policies and directives for tuition and ancillary fees. There is no opt out of fees with the exception of the domestic health plan – students must pay the fee but can opt out with proof of alternative coverage and apply for a refund directly with the FSU.  

Will I have to pay fees for services that I won’t be able to use, such as a bus pass and the Student Wellness Centre?

We have developed two ancillary fee packages based on program delivery commitments. Fully online and regional campus students will not pay for London on-campus services and the FSU/LTC bus pass.

For blended or hybrid program delivery, students at the London Campuses will receive and pay for on campus service delivery, which includes the FSU/LTC bus pass.

Our Wellness Centre and recreation fees are suspended for fall 2020.

I am worried about how I am going to be able pay for College. What options are available? 

You can find a list of financial supports by clicking here. The OSAP application for fall 2020 has opened for students to apply for fall 2020 funding.

I have a question that isn’t answered here. How can I contact someone?

Please reach out at 519-452-4430 x4277 or – our team is available to answer your questions or refer you to the academic or student service areas. We are available Monday to Friday from 10 a.m. to 6 p.m. EDT. 


Financial aid and support 

What is Fanshawe doing to assist students financially? 

Our first advice to domestic students is to apply for OSAP. The federal government has already announced increases in grant and loan amounts for students starting school in the fall, as well as reductions in the expected financial contributions from students. 

Fanshawe also has a number of bursary and awards opportunities available which are outlined on our website. Examples include the entrance bursary for new students starting college this coming year. We have extended the deadline to apply for this bursary until July 24. Another great opportunity is the Fanshawe College Student Assistance Bursary which opens for applications after the 10th day of each term. 

When will students find out whether they will receive OSAP or other financial assistance? 

The OSAP application is already open and students are encouraged to apply early. The Ministry has indicated that the OSAP assessments will be ready this summer. Students who have completed the application will receive an email notification when the assessment is ready. Students who have applied for bursaries will receive emails with updates or approvals regarding those applications, starting with entrance bursary over the next couple of months. ​​​​​​

Will Fanshawe help students with other expenses, such as those who do not have a laptop and must complete their studies online?

While bursaries do not target specific items such as a laptop, there are a number of bursaries that students can apply for to help with costs associated with school. We will have bursaries available for returning students based on financial need, the entrance bursary and the student assistance bursary. Also, OSAP does factor in $500 in computer cost in their assessment of funding for first year students. 

If students still have questions about OSAP or Financial Aid, who can they reach out to?

For information about OSAP or Financial Aid, please reach out to 519-452-4280 or We are available Mon-Fri 10 a.m. to 6 p.m. 


Program delivery

How are classes going to be different this fall?

We have adjusted course delivery in fall 2020 recognizing that physical distancing measures are likely to be in place for some time. Just over half of our students will be studying fully online, with the remaining students studying with a blend of online and in-person courses (also known as “blended delivery”). 

What does “blended delivery” mean?

Because of COVID-19, we need to focus on the health and safety of all our students, faculty and staff. Blended delivery this fall means that students will be scheduled to attend in-person labs and classrooms for only the hands-on skills portion of their learning, and in compliance with physical distancing protocols and public health mandates. Fanshawe is busy reconfiguring the in-person lab sizes to comply with these restrictions. We expect students will only come to campus when required for those in-person labs and classrooms. 

All lecture and theory portions of learning will be delivered online, including for blended courses. Our professors are working on creative ways cover content virtually, and this is not new for Fanshawe. The College has been working on delivering courses online in innovative ways for more than a decade and we are one of the leaders in the country for online delivery. There are many examples of this in areas where you might not think online delivery is possible such as auto mechanic, where professors demonstrate auto repairs using video and in health care where simulations allow students to simulate work with patients and see inside someone’s mouth in dental programs. Online learning also means flexibility in when and how students can learn and it means staying connected with professors through live office hours or some live discussions. By learning online, students will develop skills that are vital in today’s job market.

How will I know if my program is being offered online or in a blended format? 

All applicants who confirmed their offer by May 26 were sent an email notifying them whether their program was offered in an online or blended format. Your fee invoice will also indicate the method of delivery. You can also find out by visiting your program page. Additional program-specific information that includes such things as technology/computer requirements will be coming soon by email.

How will I know how often I will need to come to campus? When will I see my schedule? 

We expect students will only come to campus when required for in-person labs and classrooms. Detailed student class schedules will be available in mid- to late-August and you will be able to find them by logging onto WebAdvisor. After review of these course schedules, students who choose to live near their campus will have a full month to find accommodations before classes begin September 21.    

 Will students have the support of teachers online or by video calls?

Your professors care very much about your success as a student, meaning they want you to be prepared for the job and career you will have after graduation. To that end, they will want to support you in a number of ways, whether by online office hours, FOL posts, email check-in or video chat. As always, take advantage of the opportunities presented to you to learn from your professors’ expertise and hear about their own experiences in the field in which you want to work.

What is Fanshawe doing to ensure students are getting the best education possible, even if it is delivered fully online?

Online delivery is not new to Fanshawe College. Professors and program teams are working very hard to take what we have learned over the past decade and use it to ensure that students have everything they need to be successful in their jobs and careers. Fanshawe has e-learning coordinators, educational support technologists and instructional designers who work with professors and provide the tools necessary to ensure a high quality online delivery. In addition, we hold hundreds of webinars to train faculty and have centralized resources that are part of program team meetings this summer. Everything from the best way to deliver tests online to how to do online group work is being reviewed and best practices are being shared. Everyone is excited about this new opportunity to share with even more students what Fanshawe has been doing in online learning for more than a decade.

Will the delivery format of my program change when it is safe to do so? 

If a course starts fully online or blended, we expect it to stay that way for the entire fall semester. While we do not know what will happen by winter, we are hopeful that things will return to typical delivery and students, faculty and staff will be able to come to campus in larger numbers.    



Students are wondering if they will need to live in residence or commute from their hometowns this fall. When will students know their class schedule so they can make that decision? 

We expect students will only come to campus when required for those focused, in-person labs and classrooms. Detailed student class schedules will be available in mid- to late-August and you will be able to find them by logging onto WebAdvisor.  After review of these course schedules, students who choose to live near Fanshawe or in residence will have a full month to find accommodations before classes begin September 21.

Will there be a longer period of time to pay the residence fees and will they be pro-rated if students are not living there all the time?

Payment deadlines have been extended. Information regarding the payment schedule will be sent along with the acceptance emails.  Unfortunately, fees will not be prorated if you are only in residence part-time.  

Is residence being offered for students whose program is completely online or is preference being given to those students who have a blended program of face-to-face and online learning?

Residence is available to all students. We are prioritizing our acceptance for those students who will have a blended program to allow students who need to attend some form of in-class learning housing accommodations.

Can I get into residence in the winter term if you return to face-to-face classes? Or if I don’t live in residence my first year, can I apply to live in residence in my second year?

Residence is an 8-month agreement and there are no deferrals for second semester. However, as always, we still house students second semester for the spots we have available. Look for applications to go live in later October to apply for second semester. Residence is available for all students and you are able to live in Residence during any year of study. Although we recommend residence experience for first year students, any upper year student may apply and live in Residence.  

What will happen if a student who lives in Residence has respiratory symptoms or is required to self-isolate?

If you experience respiratory symptoms with a fever, call your Residence Manager and complete the Ontario Health Ministry Online Assessment tool to determine your next steps.

Please practice good hand hygiene and respiratory etiquette:

  • Stay home.
  • Avoid close contact with others.
  • Cover your mouth and nose with a tissue when you cough or sneeze. Throw the tissue away in a closed garbage bin and wash your hands immediately. You can also cough into your sleeve.
  • Clean your hands often with soap and water or use alcohol-based hand rub.
  • Clean and disinfect frequently touched objects and surfaces (including your phone).



What is the Bookstore's contact information?


When will students find out what textbooks we need for this fall and how can we get them?

We’ll have the booklist online by July 27.  Please access through the Bookstore website. The Bookstore will be open in September. 

What if I want to purchase clothing, supplies and gifts online?

All clothing, supplies, and gifts listed will be available for purchase online at The Bookstore will be processing all orders daily including general merchandise orders.

Since the Bookstore is closed, will I have to pay for shipping for online orders?

There will be no charge to ship both domestic and international orders over $50.

What if I can’t order online and I am near the Bookstore?

A. If there is a situation where you cannot order online, you may contact the Bookstore by email and we will attempt to create a solution so that your needs are met. The Bookstore will be open in September. 

Can I place my order over the phone?

The Bookstore cannot take payment information over the phone due to payment card compliance regulations. We will be happy to walk you through the steps to order items on our website.



What is the plan for Graduation photos?

Please visit for the status of photo sessions.


Student Life/Fanshawe Student Union (FSU)

Will the Fanshawe Student Union (FSU) still be holding events in the fall?


The FSU will have a calendar of events activities that will be online and fully accessible to all blended and online full-time Fanshawe students. Some of the events you may see are bingo nights, Deal or No Deal game nights, special guest musical performances and other fun contests for students to participate in. If COVID-19 restrictions are eased, there could be in-person events as well but we do not know exactly how that will look. Be sure to follow the FSU on all our social media accounts to stay up to date on all events and activities, or you can subscribe to our calendars found at


I am looking for a job in the fall. Does the FSU hire students?


Yes the FSU will be hiring students this Fall. We are currently developing hiring plans across all our service areas. Visit on a regular basis to see what positions are available and for more information about the application process.


What is the student health plan and how does it work?


The domestic and international health plans will continue, but students will now be billed annually instead of by semester, and students will have benefits from September 1, 2020 to August 31, 2021. You can find all the information you need on how to access the plan and the benefits by visiting the FSU website. International students will also find a link here to access information from their health care provider, Morcare.


What kind of FSU services and supports will be available for students in the fall?


The FSU will continue to be open for business to support students and advocate on their behalf. Food services like Oasis, Out Back Shack and Booster Juice will be open. The Interrobang will continue to publish a newspaper and inform students in print and online. The Biz Booth and games room will be open and following all health and safety protocols (including limits on the number of people at one time). Visit the FSU website frequently and connect to our social media channels for more information.



General questions

 What is Fanshawe's Stay Safe app?

The Fanshawe Stay Safe App has been updated with new and improved features. Along with the ability to receive notifications in the event of an emergency, the App now has the following:

COVID Screening Assessment Tool allows you to complete the required online screening assessment prior to coming on campus each day right from your device. You can find the appropriate forms under Emergency Information & Contacts > COVID Forms. Once submitted, you will receive an email confirmation as proof of completion.
*This is not the same form as Reporting COVID. 

Report COVID Incident allows you to report a suspected or confirmed COVID case. If you begin to feel ill, you will need to complete Fanshawe's online COVID Incident Report. You can find the appropriate forms under Emergency Information & Contacts > COVID Forms. 


Mobile Blue Light sends your device's location to Campus Security Services if you need immediate assistance.

*Mobile Blue Light is only available at Fanshawe's London Campus (1001 Fanshawe College Blvd.)


**You will be required to enter your name, cell phone number and the email address for your emergency contact. This information will not be shared. It will be used only to enable safety features.


Friend Walk sends your location to a friend or family member in real-time and allows them to watch you walk to your destination to make sure you get there safely.


Work Alone is now automated. Activate the feature to indicate you are working alone on campus, and the app will send you periodic requests to check in. If you don't respond, Campus Security will check to ensure you are okay.


Additional Campus Maps have been added and include new interactive features.


If you do not have the free app currently on your device, you can download it through the App Store, Google Play or Blackberry World.


If you have already downloaded the Fanshawe Stay Safe app, there is no need to do anything to be able to use the new features.

Is the London Campus at 1001 Fanshawe College Boulevard open?

While Fanshawe’s campuses will be open for the delivery of blended programs, we ask that you not attend campus unless you need to do so. Most Student Services will operate virtually, with the exception of the Institute of Indigenous Learning, food services and the bookstore.

Cafeterias, lounges and study spaces will be open with restricted occupancy. Academic offices are offering virtual services only and not open on campus.

We ask that visitors not attend campus.
All employees and students who are coming to campus are required to complete Fanshawe’s COVID screening form each day. Please do not enter campus unless you have completed and passed the assessment, as you may be asked by College staff to provide verification.

Are all events on campus cancelled?

All events and social gatherings are postponed until further notice.

Have intramural sports and drop-in recreation been cancelled?

Yes, all activities related to sports and athletics have been cancelled. The Student Wellness Centre and the College’s gyms are closed until further notice.

What cleaning guidelines are being followed by the College?

The College continues to follow guidance provided by the MLHU related to environmental cleaning for non-health care settings.

I am feeling anxious. Is there someone I can talk to?

It is normal and understandable to feel anxious, especially with the situation rapidly changing. If you are feeling stressed or anxious, students can contact Counselling and Accessibility Services at 519-452-4282 or to schedule a phone of virtual counselling appointment. For 24/7 support, please call Reach Out at 1-866-933-2023.

What do I do if I think I have COVID-19?

If you experience respiratory symptoms with a fever, complete the Ontario Health Ministry Online Assessment tool to determine your next steps. 

Fanshawe employees and students who are coming to campus are required to complete a COVID-19 online screening assessment each day.

Please do not enter campus unless you have completed and passed the assessment. You may be asked by College staff to provide verification.

The online screening assessment can be accessed on any device using Fanshawe’s COVID screening form.

If you experience symptoms of COVID-19, you will need to complete Fanshawe’s COVID incident reporting


Please practice good hand hygiene and respiratory etiquette:

  • Stay home.
  • Avoid close contact with others.
  • Cover your mouth and nose with a tissue when you cough or sneeze. Throw the tissue away in a closed garbage bin and wash your hands immediately. You can also cough into your sleeve.
  • Clean your hands often with soap and water or use alcohol-based hand rub.
  • Clean and disinfect frequently touched objects and surfaces (including your phone).
What health services are available to me from home?

During the COVID-19 pandemic Medpoint physicians will be available to do virtual consults with Fanshawe employees and students. These appointments will be either by phone or video conference.

There are three ways to book appointments:

  1. Email;
  2. Book online at;
  3. Call 519-432-1919 x223 and leave a message.

Medpoint is also developing a Stay healthy at Home webpage with nutrition and fitness suggestions.

If I have a positive Meal Plan balance at the end of the term, will the money be refunded?

Students returning to studies in the fall may use the remainder of their meal plan balance toward the purchase of books and supplies at campus retail services locations. Students who are not continuing at Fanshawe College may be eligible for a refund on any unused balance on the FANCard. For more information, please contact the Campus Store at 519-452-4260.

What about Health Sciences, Nursing and Community Studies students who need to complete pre-placement requirements for a future clinical/field placement?

For students who are required to complete Pre-Placement Process requirements, Paramed is still accepting appointment bookings. Appointments can be booked for Monday to Friday, 9 a.m. to 4 p.m., by calling 519-439-2222 or 1-800-265-5768 and press 6 for "Requisite Nurse". Assessments will be conducted by phone and students will need to submit documents electronically. Visit the Clinical/Field Pre-Placement process webpage for more information.

Are Ontario Learn courses affected?

Because Ontario Learn courses are fully online, they are continuing and all future semesters are scheduled to run as previously planned. Students can email with any questions.


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