The Accessibility Standards for Customer Service Regulation 429/07 (CSR) is the first of five standards released under the AODA and became law in January 2008, effective in the public sector January 1, 2010. It was the first AODA standard to be introduced and implemented at Fanshawe.
The customer service regulation outlines what everyone at Fanshawe must do to ensure AODA compliance, and ensures the College's policies, procedures and training are in place to provide customer service that is accessible to people of all abilities.
The key principles upon which accessibility should be founded are:
A person with disabilities is entitled to maintain self-respect and the respect of other people.
A person with disabilities has opportunity to access goods or services, employment and access to the community equal to that given to others.
A person with disabilities is allowed to do things on his/her own without unnecessary help or interference from others.
A person with disabilities is able to benefit from the same services, in the same place, and in the same or similar way as others, unless an alternate measure is necessary to enable a person with disabilities to access goods or services, employment or the community.
How to serve, teach, or help:
Fact Sheet: Accessible Customer Service (PDF)
AODA Training: Customer Service and IASR (PDF)
AODA Training: Educators (PDF)
AODA Training: Changes to Customer Service Standards, July 2016 (PDF)
Links for much more information
Accessibility Directorate of Ontario of the Ministry of Community and Social Services
Public Health Agency of Canada
Ontario Human Rights Commission
Canadian Abilities Foundation
National Institute of Disability Management
World Health Organization
disAbility Information and Resources
Closing the Gap
dmoz Open Directory Project
National Center on Workforce and Disability
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