The Service Leader's Role
Many service initiatives are built upon "a fix" - a three-month or one-year initiative to make the organization customer-service focused. But creating a service culture is not a one-time, skills-training event. It's an ongoing organizational commitment driven by effective service leaders. Once the strategic focus is defined, service leaders need to know exactly how to make the service vision a reality. This course helps leaders identify barriers to service excellence and provides them with five leader practices to create a service culture.