Module 1: Building Patient Loyalty as a Front-line Worker
Building Patient Loyalty develops skills to ensure that patients and customers receive top-quality service from your front-line workers.
Module 2: Building Patient Loyalty as a Senior Leader
Even senior leaders need a brush up in providing excellent customer service every now and then. This workshop is for you!
Module 3: Fostering Innovation
This workshop provides a practical approach, and tools and techniques, to help leaders and their teams think differently about how they work and to help them generate new ideas that add value to your organization and your customers. Leaders also learn what they can say and do to foster innovation with their teams.
Module 4: Planning & Managing Resources
This workshop will help associates develop the skills they need to use time and manage resources more effectively so they are able to make stronger contributions to the organization.
Module 5: Creating a Service Culture: The Service Leader's Role
Many service initiatives are built upon “a fix” - a three-month or one-year initiative to make the organization customer-service focused. But creating a service culture is not a one-time, skills-training event. It's an ongoing organizational commitment driven by effective service leaders.
Once the strategic focus is defined, service leaders need to know exactly how to make the service vision a reality. This workshop helps leaders identify barriers to service excellence and provides them with five leader practices to create a service culture.
Module 6: Making High Quality Decisions
Sound decision making in today's tough business environment demands much more than just coming up with or picking the best alternative or option. It requires analyzing potential problems or opportunities and making sound judgements based on analysis. This workshop teaches a logical decision-making process that addresses the critical elements that result in high-quality business decisions.