Leading in a Health Care Environment

Health care organizations need a leadership development strategy to gain a competitive advantage in a challenging industry. The quality of a health care organization's leadership directly affects clinical and operational outcomes, including quality of care, patient safety, patient satisfaction, productivity, and profitability, as well as employee retention and engagement. Whether your goal is to improve your HCAHPS scores, achieve national recognition for clinical excellence, or even earn the Baldrige Award, health care organizations must adopt a strategic approach to developing their leaders and provide them with essential skills. In particular, health care leaders must be able to: . Foster an environment that inspires individuals and teams to perform at their best. . Provide the coaching and support that are critical to successfully manage a diverse workforce. . Create and drive culture change in a way that minimizes conflict and resistance and maximizes commitment. . Help others align individual performance goals with the hospital's strategic goals. . Retain valuable nurses and staff who are critical to achieving higher patient satisfaction and loyalty. . Build partnerships across functional units.

Course Code: 
Area of Interest: 

Contact Corporate Training Solutions at 1-844-CTS-FANS (287-3267) or CTS@fanshawec.ca to learn more about this course and future offerings.