Online Courses
Courses
Dealing with Difficult People
6 hours
Learning Outcomes
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Identify your reactions to dealing with conflict
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List conflict resolution models and methods
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Develop a variety of strategies for dealing with difficult people
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Gain a broader understanding of respect in the workplace
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Explain factors that hamper a respectful workplace environment
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Identify and practice strategies for communicating concerns constructively
Click here to register for Dealing with Difficult People.
Building Consensus with Your Team
3 hours
Learning Outcomes
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Explain the basics of developing a team that acts in a purposeful way in their daily work
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Describe key motivators for increased employee engagement
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Tools to enhance team results through motivation, collaboration and influencing skills
Click here to register for Building Consensus with Your Team.
Conflict Resolution
2 hours
Managing conflict is an essential skill in every workplace. In this course, participants will learn de-escalation techniques and understand the cycle of aggression, from both the client and the staff's point of view. This will help participants manage conflict and situations more effectively through body language, listening skills, and personal space.
Learning Outcomes
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Identify your reactions to dealing with conflict
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Develop an understanding of the five conflict strategies
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Examine conflict resolution models and methods
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Understand why some people are difficult and why they bother us
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Develop a variety of strategies for dealing with difficult people
Click here to register for Conflict Resolution.
Microsoft 365 Overview
3 hours
Learning Outcomes
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Access and navigate Office 365
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Effectively access all included applications
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Ability to choose the correct application for a given task
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How to better collaborate with colleagues via file-sharing and communication tools
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Understand what the cloud is and how it works
Click here to register for Microsoft 365 Overview.
Windows 10 Intro
2 hours
Learning Outcomes
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Improve your familiarity and confidence with using Windows 10
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Understand and leverage the many functions of the new interface
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Learn how to customize the start menu
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Understand the differences between Microsoft Edge and Internet Explorer
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Examine the Microsoft Store and apps
Click here to register for Windows 10 Intro.
Fundamentals of Intercultural Competency
2 hours
Learning Outcomes
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Distinguish between terminologies within Values and Interpretations of Values, Culture and Intercultural Competency, and Cultural Values in the workplaces
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Evaluate their own biases, analyze a situation from multiple viewpoints, and select and use an alternative viewpoint
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Identify the culture and values of their workplace and analyze how they influence their intercultural competency at the organizational, group and individual levels
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Use intercultural competency tools when interacting with others in the workplace and beyond
Click here to register for Fundamentals of Intercultural Competency.
Presented in Partnership with Intercultural Competency Advantage Program
Effective Intercultural Communication
2 hours
Learning Outcomes
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Identify slang and jargon terms you use in your daily work activities and understand their impact on your ability to communicate with others
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How to recognize and deal with low-context and high-context communication styles
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Be more aware of your own communication preferences and what happens when you interact with people that use different communication styles
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Identify your own goals and issues you want to address regarding your communication style
Click here to register for Effective Intercultural Communication.
Presented in Partnership with Intercultural Competency Advantage Program
Power Dynamics & Discrimination
2 hours
Learning Outcomes
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The Six Cultural Orientation Areas that affect our behaviours and understanding
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Gender Diversity and Gender Wage Gap
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Gender Identity and Sexuality
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Religion in Canada
Click here to register for Power Dynamics & Discrimination.
Presented in Partnership with Intercultural Competency Advantage Program
Planning & Execution: Fundamentals
9 hours
Learning Outcomes
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Understand the problems they have been assigned and properly orient their team to the situation
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Harness the power of their team to devise multiple plans and select the best one
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Execute their assigned mission while simultaneously measuring progress
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Deliberately learn from experience and transform those lessons into meaningful and lasting organizational change
Click here to register for Planning & Execution: Fundamentals
Presented in Partnership with Gasparotto Group
Hardening Windows Network Training
4 Days
Learning Outcomes
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Apply operating system and Active Directory hardening techniques
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Mitigate legacy software risks
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Design tolerant networks that are resistant to present and future threats
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Learn, through hands-on exercises, the most common attack techniques
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Export the configuration files for easy deployment in their own networks
Participants have the opportunity to take part in a final lab scenario where they will:
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Deploy host and network intrusion detection in a virtual Windows network consisting of Snort, Syslog, Firewall and Windows events
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Use automated attacks, identify the source, type of attack and the intended target
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Harden a virtual Windows network
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Run automated attacks to test Windows hardening
Click here to register for Hardening Windows Network Training
Presented in Partnership with Digital Boundary Group
Advanced Exploitation Security Training
3 Days
Click here to register for Advanced Exploitation Security Training
Presented in Partnership with Digital Boundary Group
Crisis Leadership
9 hours
Presented in Partnership with Gasparotto Group