Online Courses
CTS is now offering a series of fully online courses on demand! You can now register and complete any of the courses from home. Upon registration, you will receive an email that will confirm your username and password and provide additional instructions. Once you successfully complete a course, you will receive a Fanshawe Corporate Training Solutions digital badge that you can upload to your social media platform.
If you have any questions about the courses listed below or the registration process, please connect with us a cts@fanshawec.ca.
Courses
Dealing with Difficult People
6 hours
This course helps you to recognize the signs of escalating conflict and take appropriate action to minimize damage, with the goal of reducing the cost of conflict and improving business results. You will develop a powerful set of interaction skills that enables them to communicate more effectively, build trust, strengthen the team, and achieve desired results.
Learning Outcomes
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Identify your reactions to dealing with conflict
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List conflict resolution models and methods
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Develop a variety of strategies for dealing with difficult people
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Gain a broader understanding of respect in the workplace
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Explain factors that hamper a respectful workplace environment
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Identify and practice strategies for communicating concerns constructively
Click here to register for Dealing with Difficult People.
Building Consensus with Your Team
3 hours
You will learn about the importance of engaging employees and motivating for optimal results while meeting leadership challenges in a way that creates a mutually satisfying agreement on your team.
Learning Outcomes
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Explain the basics of developing a team that acts in a purposeful way in their daily work
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Describe key motivators for increased employee engagement
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Tools to enhance team results through motivation, collaboration and influencing skills
Click here to register for Building Consensus with Your Team.
Conflict Resolution
2 hours
Managing conflict is an essential skill in every workplace. In this course, participants will learn de-escalation techniques and understand the cycle of aggression, from both the client and the staff's point of view. This will help participants manage conflict and situations more effectively through body language, listening skills, and personal space.
Learning Outcomes
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Identify your reactions to dealing with conflict
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Develop an understanding of the five conflict strategies
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Examine conflict resolution models and methods
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Understand why some people are difficult and why they bother us
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Develop a variety of strategies for dealing with difficult people
Click here to register for Conflict Resolution.
Microsoft 365 Overview
3 hours
Microsoft's Office software suite has persisted as a market leader since its inception. Office 365 has brought the renowned product line to the cloud, so that users are able to access applications and store data from any device they log in on, as long as they have an internet connection. This course will familiarize participants with the interface and navigation of Office 365, as well as explain the included applications and provide some tips and tricks for use.
Learning Outcomes
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Access and navigate Office 365
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Effectively access all included applications
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Ability to choose the correct application for a given task
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How to better collaborate with colleagues via file-sharing and communication tools
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Understand what the cloud is and how it works
Click here to register for Microsoft 365 Overview.
Windows 10 Intro
2 hours
Windows' operating systems are the most used in the world, especially in the personal computer market. Familiarity and ability to leverage features in their newest operating system is necessary in practically every occupation. This course will familiarize participants with key features of Windows 10 and teach tips and tricks for the general use of the operating system.
Learning Outcomes
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Improve your familiarity and confidence with using Windows 10
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Understand and leverage the many functions of the new interface
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Learn how to customize the start menu
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Understand the differences between Microsoft Edge and Internet Explorer
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Examine the Microsoft Store and apps
Click here to register for Windows 10 Intro.
Fundamentals of Intercultural Competency
2 hours
This course provides participants with the tools to identify and respect diversity, withhold judgement, and create common ground with colleagues. Participants are asked to critically examine their own culture in order to develop an understanding of the complexity of the social-cultural integration process. This module addresses individuals’ attitudes, knowledge, and behaviors for the purpose of developing intercultural competency using experiential and transformative learning approaches that are grounded in social theory.
Learning Outcomes
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Distinguish between terminologies within Values and Interpretations of Values, Culture and Intercultural Competency, and Cultural Values in the workplaces
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Evaluate their own biases, analyze a situation from multiple viewpoints, and select and use an alternative viewpoint
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Identify the culture and values of their workplace and analyze how they influence their intercultural competency at the organizational, group and individual levels
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Use intercultural competency tools when interacting with others in the workplace and beyond
Click here to register for Fundamentals of Intercultural Competency.
Presented in Partnership with Intercultural Competency Advantage Program
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Effective Intercultural Communication
2 hours
Our communication style is deeply affected by the – mostly unconscious – cultural lens through which we make sense of the surrounding world. That lens is usually a support while we interact with others. But it could become an obstacle when communicating with culturally diverse people. Through this course you will get tools and strategies to reflect on your communication style and adapt it, situation by situation, to make each and every interaction a successful experience.
Learning Outcomes
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Identify slang and jargon terms you use in your daily work activities and understand their impact on your ability to communicate with others
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How to recognize and deal with low-context and high-context communication styles
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Be more aware of your own communication preferences and what happens when you interact with people that use different communication styles
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Identify your own goals and issues you want to address regarding your communication style
Click here to register for Effective Intercultural Communication.
Presented in Partnership with Intercultural Competency Advantage Program
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Power Dynamics & Discrimination
2 hours
In this course, you will be able to use all the tools and strategies acquired from the first and second modules to analyze case studies that touch on several topics such as gender, sexual orientation, and religion.
Learning Outcomes
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The Six Cultural Orientation Areas that affect our behaviors and understanding
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Gender Diversity and Gender Wage Gap
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Gender Identity and Sexuality
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Religion in Canada
Click here to register for Power Dynamics & Discrimination.
Presented in Partnership with Intercultural Competency Advantage Program
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Planning & Execution: Fundamentals
9 hours
The current environment in which organizations find themselves is often characterized by uncertainty and unpredictability. And organizational leaders have a responsibility to do what they can to try and mitigate the risks and hazards within this environment while also ensuring they are ready to seize new opportunities. One of the ways leaders can achieve this is by ensuring their organization is armed with a robust and deliberate process for creating plans and then executing them with precision.
The Planning & Execution: Fundamentals course is a joint effort brought to you by the Gasparotto Group and Fanshawe Corporate Training Solutions. Created by military veterans with decades of experience, this course takes what is often an ad-hoc and reactive process and, instead, presents it as a proactive, comprehensive, and easy-to-implement 7-stage framework that any organization can implement.
Learning Outcomes
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Understand the problems they have been assigned and properly orient their team to the situation
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Harness the power of their team to devise multiple plans and select the best one
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Execute their assigned mission while simultaneously measuring progress
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Deliberately learn from experience and transform those lessons into meaningful and lasting organizational change
Many organizations are content to forego planning and leave success to chance. For those leaders that want to be ready to face challenges head-on, backed by an arsenal of tools to facilitate planning and execution in any circumstance, the Planning & Execution: Fundamentals course will serve you and your organizations well.
Click here to register for Planning & Execution: Fundamentals
Presented in Partnership with Gasparotto Group
Hardening Windows Network Training
4 Days
This 4-day online security course teaches participants common attack techniques using a standard penetration testing methodology. This foundational knowledge is built upon by learning, applying, and testing defense and hardening techniques focused on Windows networks. Course work is hands-on and completed in a virtual-environment built to resemble a corporate network running Windows and Active Directory. This gives students practical knowledge and practice to ensure the core concepts can be applied in their own environments with confidence.
Learning Outcomes
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Apply operating system and Active Directory hardening techniques
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Mitigate legacy software risks
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Design tolerant networks that are resistant to present and future threats
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Learn, through hands-on exercises, the most common attack techniques
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Export the configuration files for easy deployment in their own networks
Participants have the opportunity to take part in a final lab scenario where they will:
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Deploy host and network intrusion detection in a virtual Windows network consisting of Snort, Syslog, Firewall and Windows events
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Use automated attacks, identify the source, type of attack and the intended target
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Harden a virtual Windows network
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Run automated attacks to test Windows hardening
Click here to register for Hardening Windows Network Training
Presented in Partnership with Digital Boundary Group
