Front Line Supervisor

Frontline Supervisor

The Frontline Supervisor Program equips you with the necessary skills to help you succeed and develop further in your role as a Frontline Supervisor. How do you problem-solve on the fly? How do you handle conflicts involving your staff, suppliers, contractors, or others? How do you coach your direct reports – who used to be your peers – to improve quality and efficiency? Whether you’re a supervisor working in a unionized manufacturing environment or a team lead working in technology or retail, the challenges remain the same. Few roles are as inherently stressful – or as important – as the frontline supervisor or team leader. Yet few organizations properly equip frontline supervisors with the necessary training, tools, and direction to be successful.

Partnership Overview:

In collaboration with The Ivey Academy, the Frontline Supervisor Program provides supervisors, lead hands, or team leaders with the essential leadership, communication, and people skills to effectively lead teams.

You’ll leave the program with a heightened awareness of issues and how to handle them. Become the leader you always knew you could be with this in-depth learning experience.

What You Learn

On each Friday, along with a supplementary 2-hour online portion,
you will learn the following:

1.  Work management and problem-solving
2.  Performance and people management
3. Communication and conflict resolution
4. Coaching and emotional intelligence

Where You Will Learn

The Ivey Spencer Leadership Centre provides business professionals with an extraordinary and intimate setting like no other. Called Brightspace, CTS’ virtual platform is based on a Learning Management System developed by Desire2Learn.

CTS offers customized e-learning content.

For more information, please contact:

Michael Pratt, C.E.T.
Business Development Officer
T: 519-452-4430 x6103
1-888-CTS-FANS
E: mpratt@fanshawec.ca