Understanding Business Metrics

Understanding Business Metrics provides insight into the measurements that drive major functional areas in an organization. As they explore key drivers in Supply Chain, Human Resources, IT, Finance, Sales, Marketing, Logistics & Customer Service, participants will learn: why these measurements are important to organizational health, the interconnectedness of organizational metrics and how to calculate key metrics and identify the business rules that influence data selection. Learning Outcomes: 1. Identify key metrics for each major functional area of an organization 2. Demonstrate how those metrics support the health of an organization 3. Apply calculations correctly 4. Understand basic data processes that impact the calculation of key metrics 5. Apply basic analysis skills Total class Hours: 6