Fanshawe Cares - Arrival Services

Updated March 18, 2021.

Travelling to Canada

As of February 22, 2021, all travellers to Canada must:

  • Arrive at either Toronto, Vancouver, Montreal or Calgary,
  • Provide proof of a negative COVID-19 molecular test before boarding a flight and be tested again upon arrival in Canada;
  • Stay in a government-appointed hotel for three nights at their own expense while awaiting test results. Travellers will be required to book this in advance of travelling. Please see the website for more information about booking;
  • Complete the mandatory 14-day quarantine period (three days in an appointed hotel, followed by 11 days in a secondary location).

All Fanshawe students must complete the COVID-19 Readiness Form to have their quarantine plan approved at least five to seven days before travelling. Fanshawe Cares Arrival Services will continue to offer transportation and quarantine supports for students.

If you are not in Canada and plan to travel soon, please contact and we can help with your plans.

Fanshawe Cares Quarantine Credit

Registered students arriving for the first time in Canada to Toronto Pearson International Airport are eligible for a $500 Fanshawe Cares Quarantine Credit to help with quarantine costs. Eligible students will receive a credit to their student account after the 10th day of classes in their next semester.

Am I eligible? Yes, if you:

  • Have arrived between February 22 and April 17, 2021;
  • Are registered for the May 2021 semester;
  • Will be registered for the September 2021 semester (if May 2021 is a break semester);
  • Have completed the COVID-19 Readiness Form.

Your safety matters. Fanshawe International is encouraging only those who need to be in Canada (i.e. blended programs) to arrive during this time. Fanshawe Cares continues to provide transportation between quarantine locations and COVID-19 testing, free of charge, within southwestern Ontario.


1. COVID-19 Readiness Plan

COVID-19 Readiness Plan

COVID-19 Readiness Plan


Fanshawe College has received approval for its COVID-19 Readiness Plan and has been added to the official list by Immigration, Refugees and Citizenship Canada (IRCC).

All designated learning institutions in Canada, including the 24 publicly funded colleges in Ontario, were required to submit their COVID-19 Readiness Plans for approval from the provincial and federal governments, including their respective health agencies.

International students with approved Study Permits or letters of introduction showing approval for a Study Permit are allowed to travel to Canada, whether their program is being delivered fully online or in a blended format.

All students arriving from outside of Canada are required to complete a 14-day quarantine period, and must register their quarantine plan prior to arrival in Canada. Plans must be submitted through the COVID-19 Readiness Form

Stay safe everyone.

Wendy Curtis
Executive Director, Fanshawe International


2. Getting ready to travel to Canada

Getting ready to travel to Canada

Download these free apps
Review the Government of Canada website for updates
Plan your arrival in Canada
  • You will need a quarantine plan – Check the government website for more information;
  • If you need help creating your plan – See Fanshawe's self-isolation checklist;
  • Resources for Fanshawe students (where to stay, food/medicine deliveries, etc.) – email for updated information;
  • Request Arrival Services:
    Fanshawe is also happy to provide free transportation service from the government-appointed Toronto hotel to the student’s secondary quarantine address in southwestern Ontario. You can request the free shuttle when you submit your COVID-19 Readiness Form – Fanshawe Cares will contact you to confirm the hotel you are staying at to book this transportation. *Please provide your secondary quarantine address on the COVID-19 Readiness Form.;
  • Masks will be required in airports and on flights.

Please note: Your Quarantine Plan must be submitted using this link to the COVID-19 Readiness Plan at least five days prior to travelling to Canada.

3. Arriving in Canada

Arriving in Canada

What to expect upon entry to Canada
  • Transportation is provided from your government-appointed Toronto hotel to your secondary quarantine address. Please be sure to request transportation in your COVID-19 Readiness Plan.
  • The transportation services provided by Fanshawe College strictly adhere to all COVID-19 protocols. Masks are required at all times during travel. Transportation will be direct to the quarantine destinations, with no stops being made along the way.
Health insurance
  • Morcare health insurance details and contact information. 
  • Please note: Students planning to arrive in Canada during the Winter 2021 semester will need to re-do the Winter 2021 COVID-19 Readiness Form so Health Care can be re-instated with coverage until August 31, 2021.
    Students starting in the Summer 2021 semester will be invoiced (pro-rated) for coverage for the remaining months of the academic year (May 1, 2021 to August 31, 2021).

4. Quarantine period

14-day quarantine period


Please note that you will be provided with a COVID-19 at-home specimen collection kit and instructions on how to take another COVID-19 test on Day 10 of your mandatory quarantine. Your kit will contain everything you need to know about how to collect, store and ship your sample. For more information, please visit: Flying to Canada: COVID-19 testing for travellers.

  1. Students quarantining in London:
    All international students and their co-arriving family members must complete a COVID-19 test on day 14 of their quarantine. A member of Fanshawe Cares Arrival and Engagement Team will contact you by email with detailed testing instructions on and around day 7 and 12 of your quarantine. All students and accompanying family members will be given an appointment at one of the testing locations, and provided transportation support to access the testing site which includes provision of non-medical masks, any other personal protective equipment, social distancing, and protocols for limiting any unnecessary contact with any other person while outside of quarantine for testing purposes.
  2. Students quarantining outside of Fanshawe College’s London area:
    All international students and their co-arriving family members must complete a COVID-19 test on day 14 of their quarantine. A member of Fanshawe Cares Arrival and Engagement Team will contact you by email with detailed testing instructions. Please follow these steps below for your mandatory COVID-19 testing:

    Step 1: Schedule your COVID-19 test:
    You will need an appointment to get a test. Tests are done at all assessment centres and select pharmacies. On day 7 of your mandatory 14-day quarantine period, contact your nearest COVID-19 Assessment Centre or Shoppers Drug Mart and ask to schedule your COVID19 test on day 14 of your quarantine. If you feel sick or have questions, call Ontario Telehealth at 1-866-797-0000.

    Step 2: Email us once you've scheduled your appointment:
    For tracking purposes, and in order for you to be compliant and able to attend Fanshawe College, you must email and indicate your, and each of your co-arriving family members’:
    • Full name
    • Date of scheduled COVID-19 test
    • Testing centre location
    • Student ID # (applicable to Fanshawe College student only)
    Step 3 – Emailing us your results:
    It is your responsibility to ensure we receive a copy of your, and your co-arriving family members’, COVID-19 test results. Please email the results to

    Negative: If you receive a negative result, and your quarantine period is over, you are not required to do anything further. If your 14-day quarantine period has not ended yet, please remain in quarantine until complete.

    Positive: If you receive a positive result, your 14-day quarantine period will restart and specific instruction will be provided by Public Health. A member from the Fanshawe College International Department and/or the Student Health and Wellness team will also reach out to see how you are doing and what you might need.
Daily check-ins
  • You will receive several "quarantine check-in" phone calls from Fanshawe Cares staff, including a call on the final day to provide you with information about services, supports and resources available to you. Your Canadian phone number is required. You must complete a daily online check-in form.

    Important - All travellers will receive calls from a live government agent or automated system (telephone number: 1-888-336-7735, and may also be visited at your place of quarantine by a Screening Officer to verify your compliance. It is important to answer all government calls, including in-person visits.


According to the Government of Canada website, violating instructions provided to you upon entry in Canada and during your 14-day quarantine is an offence under the Quarantine Act, which will be taken very seriously and could lead up to:

  • 6 months in prison, and/or
  • $750,000 in fines.

If you choose to break your mandatory quarantine or isolation, resulting in the death or serious bodily harm of another person, you could face:

  • A fine of up to $1,000,000, or
  • Imprisonment of up to 3 years, or
  • Both.

Fanshawe College is required to, and will, report all non-compliances related to the Quarantine Act.

If you feel sick during the quarantine period
After the 14-day quarantine period
14 days of online sessions

Join Fanshawe Cares staff, along with other areas of the college, for 14 days of live Zoom sessions to prepare you for Fanshawe and keep you company during your quarantine period. Sessions include: Library, Housing, Fanshawe Student Union, Morcare Health Insurance and more!

View the online sessions on YouTube.

5. Welcome to Fanshawe

Welcome to Fanshawe

Virtual orientation

Please keep checking the Orientation page for updated information.

Key dates/events

Please join us for events and activities. View the complete list of events.

Please join our social media accounts for daily posts, activities and contests!

Please keep checking for key dates/events prior to the beginning of each semester.

Before you come into the College
  • Download the Fanshawe Stay Safe app;
  • Before you come to campus, you must complete the online training module via FanshaweOnline (students). Students: We recommend you complete the training on a PC device as mobile phones and tablets will sometimes cause errors and the course will not load;
  • Complete the Daily COVID-19 Screening (on the Fanshawe Stay Safe app) and submit it to Fanshawe before entering any campus;
  • All employees, students contractors and visitors who are coming to campus are required to complete Fanshawe’s COVID screening form each day they plan to be on campus;
  • Please do not enter campus unless you have completed and passed the assessment, as you may be asked by College staff to provide verification;
  • If you do not pass the assessment or have concerns, please contact your School or Administrator for next steps. Do not come to campus until a plan has been established to protect your health and safety and that of others;
  • The online screening form can be accessed on any device at or through Fanshawe’s Stay Safe app.
Virtual student services
  • Student Support Services have moved to virtual delivery. Online appointments with International Student Life Co-ordinators continue to be available. Connect with a Student Life Co-ordinator Monday through Friday, from 7:30 a.m. to 5:30 p.m. EST (Eastern Standard Time) for an online appointment. Please use this link to book your appointment.
  • The International Centre can be reached Monday through Friday from 7:30 a.m. to 5:30 p.m. at 519-452-4150 or

For additional information, visit: