Info Tech Contact Centre Environment

This course has two sections the first section, Information Technology Contact Centre Environment, will describe how an IT contact centre functions and the roles and responsibilities of customer service agents, sales agents and technical support agent within an IT contact centre environment. The second section describes the risk of potential security issues with in an IT contact centre environment.

Course Code: 
Area of Interest: 
Computers & Telecommunications


Thank you for your interest in this course. At this time, there are no upcoming classes scheduled. New offerings in future terms will appear below so you are encouraged to check back again throughout the year. To inquire about when upcoming classes might be planned, please fill in the form on this page and we will respond shortly.