Customer Service: First Impressions

Customers want to be acknowledged and treated with respect and understanding. In order for this to happen, you have to be at your best when that customer walks through that door. In this workshop the participant will learn the critical first steps in the customer service process which is often a realm paid little attention to: the greeting and meeting of the customer. They will walk away with useful social interaction techniques for making the customer interaction smoothly.

Contact parttimestudies@fanshawec.ca to learn more about this course and future offerings.