Overview

Customer Service: First Impressions

Customers want to be acknowledged and treated with respect and understanding. In order for this to happen, you have to be at your best when that customer walks through that door. In this workshop the participant will learn the critical first steps in the customer service process which is often a realm paid little attention to: the greeting and meeting of the customer. They will walk away with useful social interaction techniques for making the customer interaction smoothly.

Course Code: 
BUSI-9229

 

Thank you for your interest in this course. At this time, there are no upcoming classes scheduled. New offerings in future terms will appear below so you are encouraged to check back again throughout the year. To inquire about when upcoming classes might be planned, please fill in the form on this page and we will respond shortly.