Customer Service: Generate Interest

While working within a short time window, one of the biggest challenges can be getting the customer to communicate with you in order for you to help them solve their problem. This workshop teaches the participants that by learning the proper language and asking the right questions, your customer will feel more comfortable approaching and asking you for your guidance. Before you can show-off your problem-solving skills to the customer you need to understand the situation so that you can gear the proper questions towards the customer.

Contact parttimestudies@fanshawec.ca to learn more about this course and future offerings.