Customer Service: Overcoming Obstacles

Good managers take the time to solve recurring issues in the workplace and to seek out the bottom of the problem and work their way up. This workshop starts by teaching participants the tools for identifying the situational problem and then search for the foundation of the problem in order to come to a reasonable solution. After completing this workshop participants will walk away with the skills to collaborate and reach a consensus when a problem arises as well as implement an initiative to come to a fair conclusion.

Contact parttimestudies@fanshawec.ca to learn more about this course and future offerings.