Customer Service Package

It sounds simple, but successful organizations recognize that customer satisfaction stems from a series of interconnected causes and disciplines. The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. The following provides the professional development you need to exceed your customers' expectation today and every day! Join us for the following 4, half day workshops: Effective First Impressions, Generate Customer Interest, Overcoming Customer Service Obstacles and The Magic of Suggestion.

Contact parttimestudies@fanshawec.ca to learn more about this course and future offerings.