Dealing With Difficult People

This online course helps you to recognize the signs of escalating conflict and take appropriate action to minimize damage, with the goal of reducing the cost of conflict and improving business results. You will develop a powerful set of interaction skills that enables them to communicate more effectively, build trust, strengthen the team and achieve desired results.
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Thank you for your interest in this course. At this time, there are no upcoming classes scheduled. New offerings in future terms will appear below so you are encouraged to check back again throughout the year. To inquire about when upcoming classes might be planned, please fill in the form on this page and we will respond shortly.

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