Conflict Resolution

Managing conflict is an essential skill in every workplace. In this online course, participants will learn de-escalation techniques and understand the cycle of aggression, from both the client and the staff's point of view. This will help participants manage conflict and situations more effectively through body language, listening skills, and personal space.
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Thank you for your interest in this course. At this time, there are no upcoming classes scheduled. New offerings in future terms will appear below so you are encouraged to check back again throughout the year. To inquire about when upcoming classes might be planned, please fill in the form on this page and we will respond shortly.

Course Details

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