Overview

Conflict Resolution

Managing conflict is an essential skill in every workplace. In this online course, participants will learn de-escalation techniques and understand the cycle of aggression, from both the client and the staff's point of view. This will help participants manage conflict and situations more effectively through body language, listening skills, and personal space.
Course Code:
BUSI-9256

Course Offerings

Fall 2021

to
$75.00
Delivery:
Online
Section Number:
40LC
Refund Policy:
3 days before first class

Course Details

More details