Overview

Contact Centre Technologies

This course has three sections the first section Technological Resources, will describe how to use technology and online resources within an IT Contact Centre Environment. The second section, Technical Systems describes the use of Information Management Systems and Technologies. The third section Documentation, illustrates how to create and maintain documents using Management Systems and technological resources within IT Contact Centre.

Course Code: 
COMP-1432
Area of Interest: 
Computers & Telecommunications

 

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