Overview

Customer Service & Office Etiquette

Learn effective telephone answering skills, appointment making and customer service techniques. Learn about verbal and non-verbal communication; practical methods for time and stress management; prioritization; compose, proof-read and edit business documents. Most of the training in this course pertains to the 'on-the-job' interpersonal office skills.

Course Code: 
MGMT-1166
Area of Interest: 
Computers & Telecommunications

 

Thank you for your interest in this course. At this time, there are no upcoming classes scheduled. New offerings in future terms will appear below so you are encouraged to check back again throughout the year. To inquire about when upcoming classes might be planned, please fill in the form on this page and we will respond shortly.