Overview

Employee Resolution & Problem Solving

In this course students will develop a clear understanding of the interpersonal, resolution and problem-solving skills needed by Human Resources professionals in both a unionized and non-unionized environment. This course will focus on the knowledge and application of effective techniques to manage employee issues, apply problem solving strategies in a situational environment, and explore theoretical concepts and investigative techniques for resolving conflict. Emphasis will be placed on the interpersonal skills needed to resolve employee issues and developing a foundation of conflict resolution options, including the use of group facilitation methods and building a collaborative environment when managing conflict.

Course Code: 
MGMT-1217

 

Thank you for your interest in this course. At this time, there are no upcoming classes scheduled. New offerings in future terms will appear below so you are encouraged to check back again throughout the year. To inquire about when upcoming classes might be planned, please fill in the form on this page and we will respond shortly.