Cool Handling of Not-So-Cool Customers

Do you ever have to deal with difficult or aggressive customers? Do you face circumstances that potentially compromise your personal safety? Whether you work in a high-risk environment or simply want to tune up your conflict management skills, this course will teach you how to handle potentially aggressive situations.

Course Code: 
Area of Interest: 
Business, Finance & Administration


Thank you for your interest in this course. At this time, there are no upcoming classes scheduled. New offerings in future terms will appear below so you are encouraged to check back again throughout the year. To inquire about when upcoming classes might be planned, please fill in the form on this page and we will respond shortly.