Operations Management

*Domestic applicants include Canadian citizens, permanent residents, protected persons and Convention refugees.
Operations Management is a one-year Ontario College Graduate Certificate program where students not only focus on complex problem solving and implementation skills, but they also learn to apply knowledge gained in the field of business operations within the global economy (e.g. operations planning, strategy, and control, supply chain management, risk management, project management, quality assurance). Since today’s business world is highly automated, you'll also learn to use information technology and innovation. Finally and perhaps most importantly, you will learn about the critical importance of human relations and interpersonal skills including a focus on Social Intelligence.
The program prepares you to start earning the ASCM Certified in Planning and Inventory Management (CPIM) designation.
Available in a traditional in-class format with a September, January and May admission or as a fully online operations management program, full-time or part-time. A part-time, online (asynchronous) offering for this program is available.
Please note, this program requires a laptop. It is recommended that students use a PC laptop vs. a Mac laptop, as Windows is required to be able to load program-specific software. For more information on specific requirements, visit the Laptop Requirements page on the Fanshawe CONNECTED website.
Graduates of Fanshawe’s Operations Management program will be prepared for a variety of manufacturing, health care, education, service industries, and retail and construction employment opportunities. Responsibilities vary by industry but may encompass inventory management, production planning and scheduling, quality assurance, process improvement, supply chain management, transportation and logistics planning and facilities management. Progression with on-the-job experience can lead to careers such as:
Did you know Fanshawe consistently ranks high in graduate employment rates among large colleges in Ontario?
Here are some examples of career opportunities for graduates of Fanshawe’s Operations Management program:
Operations Coordinator
Perform duties and responsibilities consistent with a psychosocial rehabilitation approach, providing support and resources to individuals who face barriers to employment.
Operations Manager
Responsible for overseeing account retention and enhancing business growth.
Production Manager
Overall supervision, planning and implementation with a focus on continual improvement of daily production operations.
The graduate has reliably demonstrated the ability to:
Program Coordinator:
Steven Levson, B.A., MBA, CSCMP
Academic Advisor:
Katie Helmeczy
A Two- or Three-Year College Diploma, or a Degree
(Note: minimum 'C+' average or cumulative 2.5 GPA)
OR
Acceptable combination of related work
experience and post-secondary education as judged by the
College*
OR
Five years of work experience in the
operations management field as judged by the College to be
equivalent*
Note:
Test | Score |
---|---|
TOEFL iBT | 88 |
IELTS Academic | Overall score of 6.5 with no score less than 6.0 in any of the four bands |
CAEL | Overall score of 70 with no score less than 60 in any of the four bands |
PTE Academic | 59 |
Cambridge English | Overall score of 176 with no language skill less than 169 |
ESL4/GAP5 | Minimum grade of 80% in Level 9, 75% in Level 10 |
Duolingo | Overall score of 120, with no score lower than 105 |
Level 1 | ||||
Take all of the following Mandatory Courses: | ||||
ACCT-5012 | Managerial Accounting | 3 | ||
Managers make extensive use of financial accounting records for operational and strategic decision making. This course emphasizes management accounting topics such as financial statement analysis, cost accounting approaches, cost allocation and analysis, and budgeting. This allows the student to understand the role of accounting in business and how accounting data is used in the decision-making process. | ||||
COMM-6019 | Advanced Professional Communication | 3 | ||
This course focuses on refining and advancing students workplace communication abilities. The advanced communication documents and strategies covered include presentation skills, research skills, business document writing, meeting and management team strategies, business etiquette, and advanced employment communications. Additionally, students learn about interpersonal and intercultural communication (high/low and monochromic/polychromic context) concepts and strategies. | ||||
MGMT-6083 | Risk Assessment | 3 | ||
This course focuses on the risk management process in both the domestic and international marketplace and on identifying and analyzing loss exposures. The emphasis is on an enterprise approach to commercial risk management, including a discussion of global risk management standards and guidelines with a concentration on the management of risks in the supply chain. Students will explore risk beyond the traditional hazard risk to include financial, operational and strategic risks. Risk identification and analysis tools and techniques will be discussed in detail. | ||||
MGMT-6084 | Project Management | 4 | ||
This course introduces the essentials of the project management discipline, and prepares students to manage project teams, project schedules, budgets and quality requirements. Students learn the process of analyzing, creating and managing a functional project plan and the various project management processes for managing and controlling a project through to fruition. This course brings all of the Project Management Institute (PMI) knowledge areas of project management together into a consolidated whole, and gives the student an understanding of project management methodologies as well as the tools and techniques used to plan, execute and control various types of projects. | ||||
MGMT-6087 | Quality Management | 3 | ||
This course will introduce students to the concepts of quality and quality management principles so they will be able to apply them in an organization. The course will examine definitions of quality, its financial impact on production and services, as well as providing an appreciation of the theory behind quality management. Quality methods such as statistical analysis, root cause analysis, and an understanding of the philosophies of quality pioneers will be discussed. Students will be able to understand the objectives of Total Quality Management and its impacts on the competitiveness of an organization. | ||||
MGMT-6092 | Principles of Operations Management | 4 | ||
The major responsibilities of operations managers are examined across five key sectors: manufacturing, construction, health care, retail, and service industries. Students will develop workplace specific skills in production planning and scheduling; resource planning; supply chain management; materials management; marketing and sales; purchasing; project management and inventory management and complete an operations plan for one of the five key sectors. |
*Total program costs are approximate, subject to change and do not include the health and dental plan fee, bus pass fee or program general expenses.