Program delivery note

Program delivery note: Fanshawe will temporarily deliver programs this fall either fully online or in a blend of online and face to face. Delivery format may change for January 2021 and onwards.

Overview - 2020/2021

The Operations Management program can take your career to new heights. This one-year graduate certificate is designed for university and college graduates looking for a career in operations management. You’ll learn to develop your supervisory skills, and how to manage people by focusing on the global economy and looking at the planning and management of all operations involved in businesses of varying size and complexity. Examining the business from all angles, from the supply chain elements to quality assurance, from purchasing to project planning, you will see the whole picture.

Because today's business world is highly automated, you'll learn to use information technology and innovation. Furthermore, the importance of human relations and interpersonal skills will be emphasized.

Available in a traditional in-class format with September, January and May admissions. For September 2020, Operations Management is also available online.

The program prepares you to start earning the ASCM Certified in Production and Inventory Management (CPIM).

A common first level with our Supply Chain Management - Logistics (Co-op) graduate program allows you to complete both programs in just three semesters ... that's two graduate certificate credentials in just one year!

A part-time, online version of this program is available.



Admission Requirements - 2020/2021

Admission Requirements

A Two- or Three-Year College Diploma, or a Degree
(Note: minimum 'C+' average or cumulative 2.5 GPA)
Acceptable combination of related work experience and post-secondary education as judged by the College*
Five years of work experience in the operations management field as judged by the College to be equivalent*


  • *Applicants may be required to submit a resume and cover letter that includes details of work experience.

English Language Requirements

Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:

  • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
  • Test of English as a Foreign Language (TOEFL) test with a minimum score of 88 for the Internet-based test (iBT), with test results within the last two years
  • International English Language Testing System (IELTS) Academic test with an overall score of 6.5 with no score less than 6.0 in any of the four bands, with test results within the last two years.  SDS Program Requirements.  
  • Canadian Academic English Language (CAEL) test with an overall score of 70 with no score less than 60 in any of the four bands, with test results within the last two years
  • Pearson Test of English Academic (PTE) with a minimum score of 59, with test results within the last two years
  • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 176 with no language skill less than 169, with test results within the last two years
  • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 75% in all sections of the test, with test results within the last two years
  • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 9 or 75% in ESL4/GAP5 Level 10

Recommended Academic Preparation

  • It is highly recommended that students be proficient in the following areas before entry into the program:
    -  Mathematics
    -  Business Communication
    -  Computer applications, particularly Microsoft Word, Excel and PowerPoint

Advanced Standing

Applicants may apply for Advanced Standing on the basis of previous academic achievement at Fanshawe or another institution.

Applicant Selection Criteria

Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
  1. Preference for Permanent Residents of Ontario
  2. Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
  3. Achievement in the Admission Requirements


Operations Management-2020/2021

Level 1
Take all of the following Mandatory Courses:
ACCT-5012Managerial Accounting3
Managers make extensive use of financial accounting records for operational and strategic decision making. This course emphasizes management accounting topics such as financial statement analysis, cost accounting approaches, cost allocation and analysis, and budgeting. This allows the student to understand the role of accounting in business and how accounting data is used in the decision-making process.
COMM-6019Advanced Professional Communication3
This course focuses on refining and advancing students workplace communication abilities. The advanced communication documents and strategies covered include presentation skills, research skills, business document writing, meeting and management team strategies, business etiquette, and advanced employment communications. Additionally, students learn about interpersonal and intercultural communication (high/low and monochromic/polychromic context) concepts and strategies.
MGMT-6083Risk Assessment3
This course focuses on the risk management process in both the domestic and international marketplace and on identifying and analyzing loss exposures. The emphasis is on an enterprise approach to commercial risk management, including a discussion of global risk management standards and guidelines with a concentration on the management of risks in the supply chain. Students will explore risk beyond the traditional hazard risk to include financial, operational and strategic risks. Risk identification and analysis tools and techniques will be discussed in detail.
MGMT-6084Project Management4
This course introduces the essentials of the project management discipline, and prepares students to manage project teams, project schedules, budgets and quality requirements. Students learn the process of analyzing, creating and managing a functional project plan and the various project management processes for managing and controlling a project through to fruition. This course brings all of the Project Management Institute (PMI) knowledge areas of project management together into a consolidated whole, and gives the student an understanding of project management methodologies as well as the tools and techniques used to plan, execute and control various types of projects.
MGMT-6087Quality Management3
This course will introduce students to the concepts of quality and quality management principles so they will be able to apply them in an organization. The course will examine definitions of quality, its financial impact on production and services, as well as providing and appreciation of the theory behind quality management. Quality methods such as statistical analysis, root cause analysis, and an understanding of the philosophies of quality pioneers will be discussed. Students will be able to understand the objectives of Total Quality Management and its impacts on the competitiveness of an organization.
MGMT-6092Principles of Operations Management4
The major responsibilities of operations managers are examined across five key sectors: manufacturing, construction, health care, retail, and service industries. Students will develop workplace specific skills in production planning and scheduling; resource planning; supply chain management; materials management; marketing and sales; purchasing; project management and inventory management and complete an operations plan for one of the five key sectors.

Level 2
Take all of the following Mandatory Courses:

Group 1
COMP-6050Business Operations Technology3
This course provides an overview of technology being used to run business operations including Enterprise Resource Planning (ERP) software.
MGMT-6070Global Supply Chain Management4
Supply chains are the manufacturing and distribution channels that are used to produce and transport goods to market through various companies and countries. Due to the increasing globalization of commerce, a good understanding of international standards and alternatives is necessary to ensure that companies can make effective and profitable decisions for manufacturing and distribution. Upon completion of this course, students will be able to formulate cost-effective strategies for the movement of goods and services across international borders, taking into account regulatory and documentation requirements and the various roles of external service providers.
MGMT-6088Employee Relations3
Operations Managers need to work effectively with employees at all levels across the organization. In this course, students are introduced to human resources management principles and practices; the legal context of human resources; attracting and selecting new hires; employee development; and employee relations with specific emphasis on the operations management function within organizations.
MGMT-6089Leadership & Management Fundamentals3
In this course, the principles of effective leadership and management are examined with an emphasis on developing strategies for effectively managing groups of people. Situational leadership strategies, relating to the production of goods and services, will be analyzed with a view toward leading organizations through periods of change. Students work collaboratively to examine a variety of workplace issues through case study analysis, thereby learning to provide effective leadership as part of the management team.
MGMT-6091Operations Management Processes3
This course covers practical applications of operations in both the manufacturing and services environments with an emphasis on operational strategy, decision making and customer satisfaction. Topics will include competitiveness, strategy, processes, ethics, sustainability and the ability to analyze key issues and problems within operations management.

Group 2
Students will be enrolled in one of the following courses:
MGMT-6090 or INNV-6001
MGMT-6090Operations Management Capstone Project4
Students will synthesize both the theoretical and practical skills they have learned throughout the program in a collaborative capstone project using case analysis and/or live client scenarios to address operations management challenges and develop a plan for adding value to the management of the operation focusing on the processes, quality, human resources, financial, logistics, and supply chain management. They will present their projects to a panel of industry experts.
INNV-6001Innovation Applications4
Organizations and individuals need to be innovative to succeed in the complex and rapidly-changing global market place. In this course, you will learn the fundamentals of innovation and how innovation applies to your discipline or field. Using this foundational knowledge, you will select and apply the novel and adaptive thinking processes and tools presented in the course to complete an innovative learning project in collaboration with other students. The project will be based on a real-world scenario involving an external live client identified in consultation with your professor, and you will interact directly with the client. The project may involve a multi-disciplinary approach. Throughout the course, novel and adaptive thinking skills and collaboration skills will be evaluated through self assessment and peer assessment. This course is designed to give students in graduate certificate programs the opportunity apply innovative thinking to a real-world problem presented by an external client.

Program Residency
Students Must Complete a Minimum of 10 credits in this
program at Fanshawe College to meet the Program Residency
requirement and graduate from this program

Careers - 2020/2021

Career Opportunities

This program will prepare graduates to take advantage of the growing opportunities within Operations Management. Graduates will be prepared for a variety of manufacturing, health care, education, service industries, and retail and construction employment opportunities. Responsibilities vary by industry but may encompass inventory management, production planning and scheduling, quality assurance, process improvement, supply chain management, transportation and logistics planning and facilities management. Position titles may include: Warehouse Operations Manager, Materials Manager, Operations Manager, Manufacturing Manager, Production Scheduler, Facilities Manager, Logistics Manager and Purchasing Manager. 

More Information - 2020/2021

A Mandatory Mobile Computing (Laptop) Program
A One-Year Ontario College Graduate Certificate Program

Program Code: OPM2
Campus Code: LC (LC - London)
September/January/May Admission
15 week terms
Academic Calendars available at

Program Code: OPM2
Campus Code: LCL (LC - London-Online)
September Admission
15 week terms
Academic Calendars available at


Lawrence Kinlin School of Business: 519-452-4290

Program Description

This one-year graduate certificate program is designed for university and college graduates seeking a career in the operations management sector. This program will be completed in two levels and be delivered using both face-to-face (web-facilitated) and blended methods.

The curriculum will focus on applied knowledge in the field of business operations within a global economy. It will include the planning and management of all operations involved in businesses of varying size and complexity (e.g., supply chain elements, purchasing, production and operations planning and control, transportation and distribution, project planning, quality assurance).

Other Information

  • Students entering Level 1 of the program in September will proceed to Level 2 in January.  Students entering  Level 1 in January will proceed to Level 2 in May.  Students entering Level 1 in May will proceed to level 2 in September.
  • A laptop computer is to be purchased by the student, approximately $1000.00.  The cost of the laptop is included in the General Expenses stated in the Fee Schedule.
  • A CONNECT lab fee of $50.00 per academic term is included in the Additional Program Fees stated in the Fee Schedule.  This fee helps cover costs associated with the delivery of the CONNECT mobile computing program. 
  • Students should not purchase a laptop computer or software until the College publishes the recommended configuration, models, software titles and versions for that academic year.
  • The Operations Management Graduate Certificate is a companion program to the Graduate Certificate in Logistics and Supply Chain Management.  Students may choose to complete the Logistics and Supply Chain Management Certificate in only one additional term.
  • Students have the opportunity to become members of the Fanshawe College APICS student chapter.

Learning Outcomes

The graduate has reliably demonstrated the ability to:

  1. Define the essential product design and development practices, operations processes and systems, and marketing and sales strategies required in manufacturing, distribution, and service organizations;
  2. Develop, implement, evaluate, and adapt or revise plans and processes for using materials, equipment, and human resources effectively and safely to meet targets within an organization and along the supply chain;
  3. Use the fundamental principles of end-to-end supply chain management to identify and critically assess solutions to materials supply and capacity problems, to eliminate non-value added activities from the supply chain, and to ensure customer satisfaction;
  4. Use information technology to support materials and operations management functions and to develop and control plans and schedules at various levels within an organization;
  5. Formulate cost-effective strategies for the movement of goods and services across international borders, taking into account regulatory and documentation requirements and the various roles of external service providers;
  6. Analyze performance measures and develop and manage quality control and quality assurance procedures to ensure efficient and effective management of products and services;
  7. Collaborate and communicate effectively across functional teams and levels of management as required in a culturally diverse and globalized business culture including for the hiring, supervising, and training of employees;
  8. Collect, analyze, and synthesize information for the preparation of reports, briefs, and presentations to management committees;
  9. Develop strategies for ongoing professional development to maintain and increase competence;
  10. Apply cost and managerial accounting principles to the planning, administration, and control of budgets for contracts, equipment, and supplies.

Program Pathways

For information about Program Pathways visit

Program Details

More details

Canadian Students

Start Dates
2019 September
2020 January
2020 May
2020 September
Fully Online
2020 September
Fully Online
2021 January
2021 May

International Students

Start Dates
2019 September
2020 January
2020 May
2020 September
Fully Online
2021 January
2021 May
Program Code

Program Coordinator:

Steven Levson, B.A., MBA, CSCMP

Day Time
Ontario College Graduate Certificate
30 weeks