Hospitality and Tourism Operations Management
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Program Overview
Take your career in hospitality and tourism management to the next level with Fanshawe’s post-graduate certificate Hospitality and Tourism Operations Management program. Through a combination of coursework and internship, students are prepared for a successful career in a variety of jobs in the hospitality and tourism industry. Upon successful completion of this program, students may be eligible to apply for a 3-year work permit in Canada.
Program Details
Program Code
THM1
Credential:
Ontario College Graduate Certificate
Duration
75 weeks
Start Dates
Locations
Availability
Full Time Offerings
2023 May
Toronto
Open
2023 September
Toronto
Open
2023 September
London - Downtown
Open
2024 January
London - Downtown
Open
2024 January
Toronto
Open
2024 May
London - Downtown
Open
2024 May
Toronto
Open
2022 September
Toronto
Closed
2022 September
London - Downtown
Closed
2023 January
London - Downtown
Closed
2023 January
Toronto
Closed
2023 May
London - Downtown
Closed
Your Learning Experience
This two-year Ontario College Graduate Certificate program in Hospitality and Tourism Operations Management is designed for university and college graduates seeking a career in the tourism and hospitality sector. The program will focus on hospitality operations within a global economy, encompassing leadership, management, and operations of hospitality and tourism businesses of varying sizes and complexity.
The program consists of five semesters including a paid internship semester, where students can apply their knowledge in the field. You will have the opportunity to network with industry partners in hotels, restaurants and tourism organizations, and will learn from industry professionals with proven leadership and relevant hospitality experience.
Located steps away from hospitality businesses in our London Downtown Campus, you’ll be surrounded by tourism and hospitality industry partners in a dynamic learning environment. Develop the knowledge and skills to work in hotels, restaurants, tourism and travel companies and retirement residences in North America. Upon graduation, you’ll be prepared for first-line supervisory and management roles.
During this program, students will have the opportunity to complete the following industry certificates:
- Wine & Spirit Education (WSET)
- Prud ‘homme Beer Certification
- Smart Serve – Beverage Sales & Service Training
- Certificate in Revenue Management (CRMA)
- Workplace Hazardous Materials Information System (WHMIS) training
- Safe Food Handling training
- Certified Guest Service Professional (CGSP)
Career Information
Graduates of Fanshawe’s Hospitality and Tourism Operations Management program will find fun and exciting employment opportunities in hotels, resorts, convention centres, restaurants, tourism offices or tour companies, including:
- guest service agent
- guest service supervisor
- concierge
- restaurant supervisor
- reservation supervisor
- banquet supervisor
- front office supervisor
- food and beverage supervisor
- housekeeping supervisor
- night auditor
- sales coordinator
- catering coordinator
Did you know Fanshawe consistently ranks high in graduation employment rates among large colleges in Ontario?
Here are some examples of career opportunities for graduates of Fanshawe’s Hospitality and Tourism Operations Management program:
Hotel Team Member
Amazing work opportunities in beautiful 3, 4 & 5 star hotels and resorts around the world in positions such as guest service agents, food and beverage, housekeeping, sales, catering and more!
Resort Staff
Play an integral role in maintaining the efficient operation and resort services, such as golf, spa, ski, tours and recreational activities.
Catering Coordinator
Provide support for the event planning team while also acting as the point of contact for visitors and guests.
Retirement Residence Service & Rec Team
Provides service and recreational support for retirement residences.
Tour Operator & Guide
Customize tour experiences including accommodations, meals, sightseeing and transportation components.
Learning Outcomes
The graduate has reliably demonstrated the ability to
1. Identify, select and utilize financial management principles, including cost accounting, management accounting, and audit practices and procedures.
2. Select and implement the appropriate management theory and operating practices, including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.
3. Utilize financial operating and statistical reports to assist in intermediate and long-term decision-making.
4. Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.
5. Develop a sound organizational marketing plan.
6. Develop and implement effective customer relations; manage guest problems with empathy and sensitivity.
7. Select and utilize industry-specific and generic software packages relating to operational planning and management.
8. Contribute effectively to the development and implementation of management procedures for the supervision of employees; identify and use appropriate organizational behaviour principles and motivational or team-building techniques to achieve desired performance.
9. Identify, analyze, and work within relevant government legislation and regulations bearing on the hospitality and tourism industry, including occupational health and safety legislation, employment standards and labour relations, and contract law.
10. Maintain service standards and address business needs in an ethical and socially responsible manner.
11. Develop, implement, and revise strategic operational plans for a department or business.
12. Conduct meetings and make formal presentations employing effective public speaking skills and techniques.
Academic School
Program Coordinator:
Kathy Butler
Admission Requirements
A Two- or
Three-Year College Diploma, or a Degree
OR
Acceptable combination of related work experience and post-secondary education as judged by the College to be equivalent to the above*
Note:
OR
Acceptable combination of related work experience and post-secondary education as judged by the College to be equivalent to the above*
Note:
- *Applicants may be required to submit a resume and cover letter that includes details of work experience.
English Language Requirements
English Language Requirements
| Test | Score |
|---|---|
| TOEFL iBT | 88 |
| IELTS Academic | Overall score of 6.5 with no score less than 6.0 in any of the four bands |
| CAEL | Overall score of 70 with no score less than 60 in any of the four bands |
| PTE Academic | 59 |
| Cambridge English | Overall score of 176 with no language skill less than 169 |
| ESL4/GAP5 | Minimum grade of 80% in Level 9, 75% in Level 10 |
| Duolingo | Overall score of 115, with no score lower than 95 |
Recommended Personal Preparation
Recommended Personal Preparation
- Above average interpersonal skills
- Ability to work successfully in both an independent and team environment
- Keen interest in cultural diversity
- Aptitude for language study
- Above average English, reading, writing and comprehension skills
Applicant Selection Criteria
Applicant Selection Criteria
Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
- Achievement in the Admission Requirements
Courses
| Level 1 | ||||
| Take all of the following Mandatory Courses: | ||||
| PBRL-6004 | Internship Preparation 1 | 2 | ||
| This course will stress the essential employability skills needed to begin a professional career in the Hospitality Industry. Throughout this course the student will develop a professional image as it is an integral element to their career success and to the delivery of quality customer service. Each student will develop a personal career portfolio suitable for employment during their internship semester. A wide range of career specific topics will be discussed which will enhance the student's ability to gain successful employment and increase their understanding of the importance of developing a career strategy. | ||||
| BEVR-6001 | Beverages, Wines & Spirits | 3 | ||
| In this course students study the history and production process of beer, wine, spirits and learn how to objectively evaluate these products and market them in a hospitality setting. Students will learn proper techniques to pour, mix and taste various beers, wines and spirits. Successful students will gain industry certification from the Wine and Spirit Education Trust (WSET), one of the world's leading providers of wine education as well as the Prud'homme Beer (Level 1) certification. | ||||
| SFTY-1075 | Food Safe, Smart Serve & First Aid | 1 | ||
| This course provides students with basic principles of safe food handling, smart serve and first aid. Students will learn current principles and practices of sanitation and safety, government regulations and sanitation codes. Students will also obtain the requirements needed to implement responsible alcohol service. Lastly students will in learning how to deal with common medical emergencies in the work place with emphasis on recognition of the signs and symptoms of medical emergencies and how to create a safer work environment. Upon successful completion of the certification exams, students will receive certification in Safe Food Handling, Smart Serve and First Aid. | ||||
| COMM-6026 | Language of Hosp. Management in Canada | 4 | ||
| This course helps students develop the professional communication skills, both oral and written, needed for the hospitality and tourism industry. Students will analyze hospitality business cases to devise effective communication strategies, and produce a variety of documents using terminology and technology appropriate for their workplaces. Other areas of emphasis will include enhancing cross-cultural interpersonal skills, conducting meetings confidently and competently, and maintaining professional, clear, and timely communication in the fast-paced hospitality industry. | ||||
| TOUR-6008 | Canadian Tourism Industry | 3 | ||
| This course introduces students to the Canadian tourism industry. Students will identify the different consumers of Canadian tourism, and discuss how to market to different types of consumers. Students will explore the different regions of Canada as tourist destinations and develop tourism plans for each region, with emphasis on the natural, cultural, heritage and recreational resources of each region. | ||||
| FDMG-1115 | Service Intro | 5 | ||
| Food and Beverage Operations are an integral part of the Hospitality and Tourism Industry. This course will introduce students to the operations of a food establishment including; basics of service, point of sales system, floor plans, product knowledge, legal requirements and health and safety regulations. Students will obtain essential industry certifications including Smart Serve and Safe Food Handers. | ||||
| COMP-6047 | Computer Skills | 3 | ||
| Today's Hospitality professional requires advanced computer skills. This course provides students with real world applications of practical and advanced skills associated with word processing, spreadsheets, and presentations. Students will also apply technology skills in collaborative sharing platforms, business social media and Desktop publishing to prepare and execute an effective presentation. | ||||
Tuition Summary
London - Downtown
Toronto
*Total program costs are approximate, subject to change and do not include the health and dental plan fee, bus pass fee or program general expenses.