Program Overview

Take your career in hospitality and tourism management to the next level with Fanshawe’s post-graduate certificate Hospitality and Tourism Operations Management program. Students are prepared for a successful career in a variety of jobs in the hospitality and tourism industry. Upon successful completion of this program, students may be eligible to apply for a 3-year work permit in Canada.

Program Details

Program Code
THM3
Credential:
Ontario College Graduate Certificate
Duration
60 Weeks
Start Dates
Locations
Availability

Full Time Offerings

2024 May
Toronto
Open
2024 September
London - Downtown
Open
2024 September
Toronto
Open
2025 January
London - Downtown
Open
2025 January
Toronto
Open
2025 May
London - Downtown
Open
2025 May
Toronto
Open
2023 September
London - Downtown
Closed
2023 September
Toronto
Closed
2024 January
London - Downtown
Closed
2024 January
Toronto
Closed
2024 May
London - Downtown
Closed

Your Learning Experience

Students starting Fall 2023 onward will take THM3/THM3G version.  Students who started the program May 2023 or earlier will take THM1/THM1G

 

This Graduate Certificate program in Hospitality and Tourism Operations Management is designed for university and college graduates seeking a career in the tourism and hospitality sector. The program will focus on hospitality operations within a global economy, encompassing leadership, management, and operations of hospitality and tourism businesses of varying sizes and complexity.

 

The program consists of three semesters including a paid internship semester, where students can apply their knowledge in the field. You will have the opportunity to network with industry partners in hotels, restaurants and tourism organizations, and will learn from industry professionals with proven leadership and relevant hospitality experience. 

 

Located steps away from hospitality businesses in our London Downtown Campus, you’ll be surrounded by tourism and hospitality industry partners in a dynamic learning environment. Develop the knowledge and skills to work in hotels, restaurants, tourism and travel companies and retirement residences in North America. Upon graduation, you’ll be prepared for first-line supervisory and management roles. This program is also available at Fanshawe's Toronto location.

 

During this program, students will have the opportunity to complete the following industry certificates:

 

Career Information

Graduates of Fanshawe’s Hospitality and Tourism Operations Management program will find fun and exciting employment opportunities in hotels, resorts, convention centres, restaurants, tourism offices or tour companies, including: 

  • guest service agent
  • guest service supervisor
  • concierge
  • restaurant supervisor
  • reservation supervisor
  • banquet supervisor
  • front office supervisor
  • food and beverage supervisor
  • housekeeping supervisor
  • night auditor
  • sales coordinator
  • catering coordinator

Did you know Fanshawe consistently ranks high in graduation employment rates among large colleges in Ontario? 

Here are some examples of career opportunities for graduates of Fanshawe’s Hospitality and Tourism Operations Management program:

Hotel Team Member
Amazing work opportunities in beautiful 3, 4 & 5 star hotels and resorts around the world in positions such as guest service agents, food and beverage, housekeeping, sales, catering and more!

Resort Staff
Play an integral role in maintaining the efficient operation and resort services, such as golf, spa, ski, tours and recreational activities.

Catering Coordinator
Provide support for the event planning team while also acting as the point of contact for visitors and guests.

Retirement Residence Service & Rec Team 
Provides service and recreational support for retirement residences.

Tour Operator & Guide

Customize tour experiences including accommodations, meals, sightseeing and transportation components.

Program Progression

Fall Intake 

 Fall WinterSummer
Year 1Level 1Level 2Level 3
Year 2Work Term  

Winter Intake 

 Fall WinterSummer
Year 1 Level 1Level 2
Year 2Level 3Work Term 

Summer Intake 

 Fall WinterSummer
Year 1  Level 1
Year 2Level 2Level 3Work Term

 

Program Coordinator (London - Downtown Campus):

Kathy Butler


 

Program Coordinator (Toronto Location):

Nora Khudhair

Open House Graphic

Specially-trained Fanshawe staff and students will tour you around the campus viewing key student spaces to provide you with a better understanding of the full student experience.

Register for Open House

Admission Requirements

A Two- or Three-Year College Diploma, or a Degree
OR
Acceptable combination of related work experience and post-secondary education as judged by the College to be equivalent to the above*

Note:

- *Applicants may be required to submit a resume and cover letter that includes details of work experience.

International Admission Equivalencies
Admission equivalencies for Fanshawe depends on your country of study. Please enter your location to see the requirements for your country below.
English Language Requirements

English Language Requirements

Test Score
TOEFL iBT 88
IELTS Academic Overall score of 6.5 with no score less than 6.0 in any of the four bands
CAEL Overall score of 70 with no score less than 60 in any of the four bands
PTE Academic 59
Cambridge English Overall score of 176 with no language skill less than 169
ESL4/GAP5 Minimum grade of 80% in Level 9, 75% in Level 10
Duolingo Overall score of 120, with no score lower than 105

 

Learn More about English Language Requirements

Applicant Selection Criteria

Applicant Selection Criteria

Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:

  1. Achievement in the Admission Requirements

Courses

Level 1
Take all of the following Mandatory Courses:
DEVL-6032Canadian Workplace-Intro3
A practical course that will prepare students for working in Canada. Students will develop a plan to set career goals, enhance resumes, job search, prepare for interviews, labour laws and personal finance.
MGMT-6184Canadian Human Resources3
The Human Resource department is critical to the success of hospitality & tourism operation. You will learn key Canadian & Ontario legislations that govern employers and employees in Ontario. Students will gain knowledge in; recruitment, retention, training and development, performance management, benefit management, occupational health and safety, union management, and dispute resolution. Through the use of case studies students will put into practice skills required to manage and motivate team members by building the employer and employee relationship.
MGMT-6185Canadian Sales & Customer Relations3
Emerging tourism and hospitality professionals must recognize that customer sales and service skills are key to this very competitive industry. In this course, students will cover the key concepts, fundamental skills and techniques needed to manage customer expectations in the tourism and hospitality industry to create customer-focused priorities.
COMM-6046Canadian Workplace Communications3
This course will introduce post-graduate level international students to communication within the Canadian workplace. Topics to be covered will include verbal, non-verbal and written communications, with a focus on cultural differences. In this course, students will learn how to create basic workplace messages (including social media), engage in workplace conversations, organize workplace meetings, and deliver informal presentations. Instruction will emphasize the importance of tone, audience, purpose, body language, word choice, and grammar in the Canadian context. Through group work, students will develop interpersonal strategies for common face-to-face workplace interactions. By the end of the course, students will be able to confidently engage in basic communication with co-workers, clients and customers in the Canadian workplace.
TOUR-6010Canadian Hospitality & Tourism-Intro3
An introduction to the Canadian tourism and hospitality industry. Students will explore the various sectors and service levels in Canada with an emphasis on the natural, cultural heritage and recreational resources. Students will become familiar with the Ontario Travel Industry Act, define terms, legal requirements and processes required to work in an Ontario Travel Agency. Upon completion of this course, students will be eligible to complete the TICO certification required to sell travel products in Ontario.
FDMG-6020Canadian Food & Beverage Operation3
Students will learn the fundamentals of the Canadian food & beverage industry. With a focus on professional hospitality service, students will practice basic service and communication skills required for quick service to fine dining. Students will be introduced to the business aspect of service including POS training, legal requirements and health & safety regulations. Students will complete provincial certifications required including: Smart Service and Food Safe Handling.
COMP-6056Hospitality Technology3
This practical course develops technology skills required for hospitality supervisory and management positions. Students will create professional documents, create spreadsheets using formulas, mail merge and use other applications to produce professional documents. Students will also apply technology skills in collaborative sharing platforms, business social media and Desktop publishing to prepare and execute an effective presentation.
View all courses

Tuition Summary

London - Downtown

International Costs
$24,270.70
Total Cost of Program

Toronto

International Costs
$23,948.62
Total Cost of Program

*Total program costs are approximate, subject to change and do not include the health and dental plan fee, bus pass fee or program general expenses.

 

Contact/Questions