The Client and Customer Relations Advanced Declaration of Academic Achievement is designed to prepare students for team development that is focused on customer service excellence. Students will learn advanced approaches to identify, mitigate and avoid situtations with clients and customers that might be confrontational. The focus is on finding techniques that allow for positive, mutually agreeable relationlships that lasts for the good of the client or customer.
There are many opportunities for the Client and Customer Relations graduate. From every level of the company, this program will provide needed advanced skills in areas of client and customer service team building and being an affirmitive ambassador to the company.
Level 1 Expected Availability Credits Fall Winter Summer Building/Maintaining Customer RelationsMGMT-1194 3 Yes Yes Yes In this course, students develop an understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs, and fostering an environment that encourages customers to return. The course is of interest to anyone who works with customers, either internal or external, on a daily basis. This course is offered through OntarioLearn by the host college, Algonquin College. Creating a Corporate Service CultureCORP-1001 2 Yes Yes Yes This course reviews the basics of corporate culture and how corporate culture impacts on customer service. Areas of study include service environment, organizational openness, and influencing others to adopt a service culture. As a project, students learn to create a customer service culture action plan based on identifying gaps between current and desired practices. This course is offered through OntarioLearn by host college, Algonquin College. Developing Client Service TeamsMGMT-1234 3 Yes Yes Yes Students explore the economics of client value and the importance of building a quality service delivery team that ensures that service is provided in a stellar fashion and that employees buy-in to corporate culture and strategies that deliver the bottom line stakeholders are hoping to achieve. Strategies for Fostering Client LoyaltyMGMT-1235 3 Yes Yes Yes Goods and services are no longer adequate bases for establishing relationships with clients because clients attach an emotional connection to the products they use and to the businesses with which they interact. This course offers insights and ideas in order to create lasting and genuine customer relationships that will withstand the competitive overtures of other companies. Students explore the process of developing and sustaining client relationships that establish an emotional connection, manage difficult relationships (such as those that take place via technology or at a great distance) and help to determine the pulse of client relationships. This course is offered through OntarioLearn by host college, Algonquin College.
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