askON library staff are standing by to help you.

askON is a live, chat-based information and research service offered by post-secondary libraries in the province, delivering immediate, interactive, and knowledgeable research help to college and university students in Ontario. Get help with research for term papers, assignments and other academic projects. Library staff are available to chat in real-time and help you:

• formulate research topics
• find library and online resources on your topic
• select and access appropriate resources
• evaluate sources of information

The askON chat reference service is jointly staffed by library staff from 12 Ontario college libraries. We will accept questions from students, faculty and staff at other Ontario colleges but we may, depending on the question and staff availability, refer you to your local library for assistance.

There is a short survey at the end of your session. Please provide us with your feedback so that we can enhance, expand and improve askON.

Service Level
Chat reference sessions often take 15-20 minutes. In certain circumstances, you may be referred to another institution, source or contact who has the required subject expertise. More complex questions may need to be discussed in person at your local library, but we will try to provide you with information to get you started. Certain restrictions will apply to licensed databases for non-students.

Privacy
askON collects only the minimum amount of information from visitors necessary to provide effective service. At the end of your chat you can print a transcript of your session or request it by email. Your email address is not stored and will not be used for any other purpose.

Learn more at askON.ca.

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