Image

Withdrawal and Refund Policy

Post-secondary withdrawal and refund policy

 

Temporary changes due to COVID-19

Q. What if I need to withdraw from my January 2021 program due to COVID-19? (i.e. I can’t travel to Canada).

A. Until December 31, 2020 you can request a refund, less a $250 administrative fee. Your letter of admission will be cancelled and you will need to notify immigration if your study permit application is in process. Fanshawe College will also notify immigration officials as part of its compliance reporting with IRCC.

Refunds need to be requested by emailing intrefund@fanshawec.ca within 10 business days of the semester start for post-secondary programs and within 5 business days of the EAP start date.

If your program is cancelled by Fanshawe College, you will receive the full refund.

Effective January 1, 2021, refund requests due to COVID-19 will be subject to a $2300.00 non-refundable deposit.

Q. I started my program in September, 2020 with an Approval in Principle (AIP). Can I get a refund if I am denied a study permit?

A. Fall 2020 students starting in level 1 who are denied their visa after receiving AIP must complete the online withdrawal/refund form within 10 calendar days of receipt of the notification of denial by the IRCC, and by December 18, 2020, after which no refunds will be processed. You will need to log in with your WebAdvisor user name and password, complete the form, and upload a copy of your visa denial letter.

Visa denial refunds are subject to a minimum $250 administrative fee. Please note: If a student withdraws after December 18th, 2020 for any reason, all fees paid for that semester will remain with the College.

If you choose to start an online program without AIP stage one approval, no refund will be given for the semester should an AIP denial be received after the 10th day of classes.

Winter 2021 Level 1 students (as of November 27, 2020):

Q. I am starting my program in January, 2021 without a study permit approval. What if I receive a visa denial?

A. If you have applied for a study permit prior to January 11, 2021 from outside of Canada, you are permitted to begin your studies online. If you are denied a study permit after the 10th day of classes you must complete the online withdrawal/refund form within 10 calendar days of receipt of the notification of denial by IRCC and no later than 4 p.m. EST April 16, 2021, after which no refunds will be processed. You will need to log in with your WebAdvisor user name and password, complete the form, and upload a copy of your visa denial letter.

Q. I started my program in September and will continue with my second semester in January 2021. I am still on an AIP. What if I receive a visa denial?

A. If you are entering Level 2 in January 2021 on an AIP, you are eligible for a refund of your January fees only should your Study Permit be denied before April 16, 2021.

You must complete the online withdrawal/refund form within 10 calendar days of receipt of the notification of denial by IRCC and no later than 4 p.m. EST April 16, 2021, after which no refunds will be processed. You will need to log in with your WebAdvisor user name and password, complete the form, and upload a copy of your visa denial letter.

Q. I am an English for Academic Purposes (EAP) student. Can I start my program without a study permit? What if I receive a visa denial?

A. If you have applied for a study permit prior to January 11, 2021 from outside of Canada, you are permitted to begin your studies online. If you are denied a study permit after the fifth day of classes you must complete the online withdrawal/refund form within five calendar days of receipt of the notification of denial by IRCC and no later than February 25, 2021.

Visa denial refunds are subject to a small $250.00 administrative fee. Please note: If you withdraw after the dates outlined above for any reason, all fees paid for that semester will remain with the College.

Important information about withdrawal/refund

Q. How will I receive my refund?

A. Refunds will be issued in the same method of payment as the original payment (i.e. if paid by wire transfer, the refund will go by wire transfer back to the same bank account or if paid by credit card, the refund will be credited to the same credit card).

The refund will be processed within 90 days after Fanshawe College has received a fully completed application for a refund. This includes the bank wire details, if applicable.

If the original payment was made from a bank account within Canada and from someone other than the student, a Third-Party Release Form must also be completed.

Q. How will this affect my transcript?

A. If a student withdraws from a program within the first 10 days of term, there is no record of enrollment. If a student withdraws from a program after the refund date (the 10th day of term), but before the withdrawal without academic penalty date, the student will be assigned a "W" grade on the academic record in all their courses; there is no return of fees.

Q. What if I want to defer my program to a future start date?

Students are asked to make a comment in the Virtual Application System (VAS). If a student has applied to Fanshawe College through an education agency, the agency can make a comment in VAS. The request must be received on or before the first 10 school days (post-secondary) or the first 5 school days (EAP) of the semester that they were originally admitted for.

Students who defer to a future intake forgo the right to request a refund. If the student later chooses not to attend Fanshawe College, all fees paid will remain with the College.

*Please note that students who choose not to apply for a visa from the Canadian Embassy after receiving a letter of admission may be required to provide proof that no active application is on file with the Canadian Embassy.

Q. What if I decide to withdraw after using Fanshawe College’s arrival and settlement services (Fanshawe Cares)?

A. Students who use Fanshawe College’s arrival services (airport greeter service, airport shuttle, short-term accommodation, settlement services) will be subject to a non-refundable fee of up to $500.00.  (*Not applicable during the COVID-19 pandemic.)

Fanshawe College withdrawal and refund policy

*Please see the temporary changes due to COVID-19 at the top of the page. Withdrawal requests are being accepted online until further notice.

The College's international student withdrawal and refund policy is developed in compliance with the Ministry of Advanced Education & Skills Development and Immigration, Refugees & Citizenship Canada (IRCC) guidelines and policies.

Fanshawe College: Post-secondary withdrawal and refund policy

Withdrawal and refund requests must be received within 10 business days of the beginning of the semester for a refund to be considered.

If a student submits a withdrawal request after the first 10 school days of the semester, only subsequent semester fees paid will be reimbursed. Any outstanding balances owing on a student’s account will be deducted from the refund.

Transferring to another institution

International students who arrive in Canada and wish to withdraw to attend another institution must request a withdrawal and refund in person by attending one of the withdrawal sessions held at Fanshawe College in London, Ontario. This policy is in place to protect the student and the funds that have been pre-paid to the College. Written requests will not be accepted. Refunds are subject to a $2300 administrative fee.

Documents required include: copies of Fanshawe Letter of Admission, Study Permit, passport (photo page), Letter of Admission for other designated learning institution for the same start date*, bank wire receipt showing payment from your home country, if returning to home country we require a copy of your boarding pass once you arrive home, and a copy of your email to your agent that you are leaving Fanshawe College.

* For students accepted to educational institutions in Quebec: only students who are in possession of a Certification of Acceptance (CAQ) will be approved for a withdrawal. Failure to provide this CAQ document before the withdrawal deadline will result in the denial of the withdrawal request and no refund will be issued. The CAQ must accompany the Quebec institution’s letter of acceptance.

Visa denial

Students who are denied visas must complete the online withdrawal/refund form within 10 business days of the beginning of the semester. They will need to log in with their WebAdvisor user name and password, complete the form and upload a copy of their visa denial letter.

Visa denial refunds are subject to a minimum $250 administrative fee. Please note: If a student withdraws after the 10th day of class for any reason, all fees paid for that semester will remain with the College.

All other requests for refunds

All other level 1 refund requests are subject to a $2300.00 non-refundable fee, unless the program has been cancelled by Fanshawe College. If this happens, you will receive a full refund.

Please note that Fee Appeals require a formal request. A request for the refund and supporting documents must be submitted to the Office of the Registrar, Fee Appeal Committee. For assistance, please contact intrefund@fanshawec.ca.

Fanshawe College: English for Academic Purposes (EAP) - Withdrawal and refund policy

Withdrawal and refund requests must be received within 5 business days of the beginning of the semester for a refund to be considered.

If a student submits a withdrawal request after the first 5 school days of the semester, only subsequent semester fees paid will be reimbursed. Any outstanding balances owing on a student’s account will be deducted from the refund.

Refund requests are sent to intrefund@fanshawec.ca and this form is required: Online withdrawal/refund form.

Transferring to another institution:

Students must submit a copy of their Letter of Admission from an approved institution along with a completed International Student Withdrawal Form within five business days of the beginning of the semester. The letter of admission must be for the same semester for which the student has paid tuition. A copy of the passport and valid study permit will also be required. Refunds are subject to a $2300 administrative fee.

Visa denial

Students who are denied a study permit must complete the online withdrawal/refund form within 5 business days of the beginning of the semester. They will need to log in with their WebAdvisor user name and password, complete the form and upload a copy of their visa denial letter. Visa Denial Refunds are subject to a minimum $250 administrative fee.

Please note: If a student withdraws after the 10th day of class for any reason, all fees paid for that semester will remain with the College.