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Withdrawal and Refund Policy

Post-secondary withdrawal and refund policy

 

Temporary changes due to COVID-19

Fall 2021 Level 1 students:

Q. I am starting my program in September 2021 without a study permit approval. What if I receive a study permit denial?

A. For September 2021 students who applied by September 7 and are denied a study permit by December 10, 2021, please note that your study permit denial needs to be submitted to Fanshawe College within 20 days of the date on the IRCC letter. No refunds are available after December 10, 2021, regardless of the denial date.

Students who are denied a study permit by December 10, 2021 have the following three options:

  1. Withdraw from your program and request a refund of tuition and fees paid for the term (less $250 administration fee). For this option, you are asked to complete theonline withdrawal/refund form within 20 days of the date on the IRCC letter. You will need to log in with your WebAdvisor user name and password.
  2. Continue studying and re-apply for a study permit within 20 days of notification of denial. If a study permit is approved on the second attempt, all study time completed will count toward the Post-Graduate Work Permit process. If a second study permit is refused after December 10, 2021, no refunds will be given for the Fall 2021 term. For this option, you are asked to email intrefund@fanshawec.ca within 20 days of a study permit denial and include a copy of the IRCC letter as well as proof that you have re-applied for a study permit.
  3. Defer to the next available term*. All fees paid for the Fall 2021 term will be moved forward to the next available term. Students are eligible for a refund of fees paid in the deferred term only if a study permit is denied by the 10th day of classes. For this option, you are asked to email intrefund@fanshawec.ca within 20 days of the study permit denial and attach a copy of the denial letter. The Refund Coordinator will then work with the Admissions Team to have the deferral processed.

* The next term may or may not be Winter 2022; it depends on program and seat availability.

 

Q. I am an English for Academic Purposes (EAP) student for September 2021. Can I start my program without a study permit? What if I receive a study permit denial?

A. If you have applied for a study permit prior to September 7, 2021 from outside of Canada, you are permitted to begin your studies online. If you are denied a study permit after the fifth day of classes you must complete the online withdrawal/refund form within five calendar days of receipt of the notification of denial by IRCC and no later than October 15, 2021.

Study permit denial refunds are subject to a $250.00 administrative fee. Please note: If you withdraw after the dates outlined above for any reason, all fees paid for that semester will remain with the College.

 

Q. I am an English for Academic Purposes (EAP) student for November, 2021. Can I start my program without a study permit? What if I receive a study permit denial?

A. If you have applied for a study permit prior to November 1, 2021 from outside of Canada, you are permitted to begin your studies online. If you are denied a study permit after the fifth day of classes you must complete the online withdrawal/refund form within five calendar days of receipt of the notification of denial by IRCC and no later than December 10, 2021.

Study permit denial refunds are subject to a $250.00 administrative fee. Please note: If you withdraw after the dates outlined above for any reason, all fees paid for that semester will remain with the College.


Important information about withdrawal/refund

Q. How will I receive my refund?

A. Refunds will be issued in the same method of payment as the original payment (i.e. if paid by wire transfer, the refund will go by wire transfer back to the same bank account or if paid by credit card, the refund will be credited to the same credit card).

The refund will be processed within 90 days after Fanshawe College has received a fully completed application for a refund. This includes the bank wire details, if applicable.

If the original payment was made from a bank account within Canada and from someone other than the student, a Third-Party Release Form must also be completed.

Q. How will this affect my transcript?

A. If a student withdraws from a program within the first 10 days of term, there is no record of enrollment. If a student withdraws from a program after the refund date (the 10th day of term), but before the withdrawal without academic penalty date, the student will be assigned a "W" grade on the academic record in all their courses; there is no return of fees.

Q. What if I want to defer my program to a future start date?

Students are asked to make a comment in the Virtual Application System (VAS). If a student has applied to Fanshawe College through an education agency, the agency can make a comment in VAS. The request must be received on or before the first 10 school days (post-secondary) or the first 5 school days (EAP) of the semester that they were originally admitted for.

Students who defer to a future intake forgo the right to request a refund if they obtain a study permit and enter Canada.  All fees paid for the first semester will remain with the College.  If the student defers to a future intake and then later chooses not to apply for a study permit or enter Canada, a refund less $2300.00 will be applicable and immigration officials will be notified that the letter of admission is no longer valid for study permit application purposes. 

*Please note that students who choose not to apply for a visa from the Canadian Embassy after receiving a letter of admission may be required to provide proof that no active application is on file with the Canadian Embassy.

Q. What if I decide to withdraw after using Fanshawe College’s arrival and settlement services (Fanshawe Cares)?

A. Students who use Fanshawe College’s arrival services (airport greeter service, airport shuttle, short-term accommodation, settlement services) will be subject to a non-refundable fee of up to $500.00.  (*Not applicable during the COVID-19 pandemic.)

Fanshawe College withdrawal and refund policy

*Please see the temporary changes due to COVID-19 at the top of the page. Withdrawal requests are being accepted online until further notice.

The College's international student withdrawal and refund policy is developed in compliance with the Ministry of Advanced Education & Skills Development and Immigration, Refugees & Citizenship Canada (IRCC) guidelines and policies.

Fanshawe College: Post-secondary withdrawal and refund policy

Withdrawal and refund requests must be received within 10 business days of the beginning of the semester for a refund to be considered.

If a student submits a withdrawal request after the first 10 school days of the semester, only subsequent semester fees paid will be reimbursed. Any outstanding balances owing on a student’s account will be deducted from the refund.

Transferring to another institution

International students who arrive in Canada and wish to withdraw to attend another institution must request a withdrawal and refund within the first ten (10) business days of the semester by email to intrefund@fanshawec.ca.   Refunds are subject to a $2300 administrative fee.

Documents required include: copies of Fanshawe Letter of Admission, Study Permit, passport (photo page), Letter of Admission for other designated learning institution for the same start date*, bank wire receipt showing payment from your home country, and a copy of your email to your agent that you are leaving Fanshawe College.

* For students accepted to educational institutions in Quebec: only students who are in possession of a Certification of Acceptance (CAQ) will be approved for a withdrawal. Failure to provide this CAQ document before the withdrawal deadline will result in the denial of the withdrawal request and no refund will be issued. The CAQ must accompany the Quebec institution’s letter of acceptance.

Visa denial

Students who are denied visas must complete the online withdrawal/refund form within 10 business days of the beginning of the semester. They will need to log in with their WebAdvisor user name and password, complete the form and upload a copy of their visa denial letter.

Visa denial refunds are subject to a minimum $250 administrative fee. Please note: If a student withdraws after the 10th day of class for any reason, all fees paid for that semester will remain with the College.

Other requests for refunds (excluding deferrals)

Level 1 refund requests are subject to a $2300.00 non-refundable fee.  Refund requests will be considered complete upon receipt of either 1) a Letter of Admission from another Canadian institution for the same semester of study OR 2) a plane ticket and boarding pass showing that the student has returned to their home country OR 3) proof of an application for post-graduate work permit OR 4) proof of an application for a visitor permit.

Exception:  If the program has been cancelled by Fanshawe College, you will receive a full refund.

 

Please note that Fee Appeals require a formal request. A request for the refund and supporting documents must be submitted to the Office of the Registrar, Fee Appeal Committee. For assistance, please contact intrefund@fanshawec.ca.

Fanshawe College: English for Academic Purposes (EAP) - Withdrawal and refund policy

Withdrawal and refund requests must be received within 5 business days of the beginning of the semester for a refund to be considered.

If a student submits a withdrawal request after the first 5 school days of the semester, only subsequent semester fees paid will be reimbursed. Any outstanding balances owing on a student’s account will be deducted from the refund.

Refund requests are sent to intrefund@fanshawec.ca and this form is required: Online withdrawal/refund form.

Transferring to another institution:

Students must submit a copy of their Letter of Admission from an approved institution along with a completed International Student Withdrawal Form within five business days of the beginning of the semester. The letter of admission must be for the same semester for which the student has paid tuition. A copy of the passport and valid study permit will also be required. Refunds are subject to a $2300 administrative fee.

Visa denial

Students who are denied a study permit must complete the online withdrawal/refund form within 5 business days of the beginning of the semester. They will need to log in with their WebAdvisor user name and password, complete the form and upload a copy of their visa denial letter. Visa Denial Refunds are subject to a minimum $250 administrative fee.

Please note: If a student withdraws after the 10th day of class for any reason, all fees paid for that semester will remain with the College.