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Withdrawal and Refund Policy

Post-secondary withdrawal and refund policy

 

Temporary changes due to COVID-19

Winter 2021 Level 1 students:

As of March 18, 2021: Effective immediately, IRCC will now count the entire time studied towards the PGWP even if the applicant is initially refused a study permit but then ultimately approved on a second or subsequent application.

Students are encouraged to make an appointment with a Student Life Coordinator to discuss any risks that may be associated with choosing to remain registered and re-applying for a study permit.

For Winter 2021 term students who are denied a study permit, please note that your denial needs to be submitted within 10 days of receiving notice.

  1. Students may withdraw from their program and request a refund of tuition and fees paid for the term (less $250) by April 16, 2021. No refunds are available after April 16, 2021 regardless of study permit denial date.
  2. Students may continue studies in the winter term and re-apply for a study permit within ten days of notification of denial. If second study permit is refused after April 16, 2021, no refunds will be given for the Winter 2021 term.
  3. Students who are denied a study permit after April 16, 2021, may start the Summer 2021 term if they have a new application on file prior to the summer term start date. There will be no refund for the winter term. The deadline to submit a study permit denial for the Summer 2021 term is August 6, 2021.
  4. Students who are denied a study permit after April 16, 2021, may start the Fall 2021 term if they have a new application on file prior to the summer term start date. There will be no refund for the winter or summer term. The deadline to submit a study permit denial for the Fall 2021 term is September 21, 2021.

Q. I am starting my program in January 2021 without a study permit approval. What if I receive a denial?

A. If you have applied for a study permit prior to January 11, 2021 from outside of Canada, you are permitted to begin your studies online. If you are denied a study permit after the 10th day of classes you must complete the online withdrawal/refund form within 10 calendar days of receipt of the notification of denial by IRCC and no later than 4 p.m. EST April 16, 2021, after which no refunds will be processed. You will need to log in with your WebAdvisor user name and password, complete the form, and upload a copy of your study permit denial letter.

Q. I started my program in January 2021 and will continue with my second semester in May. I still don't have a study permit approval. What if I receive a denial?

A. If you are entering Level 2 in May 2021 without a study permit, you are eligible for a refund of your May fees only should your study permit be denied before August 6, 2021.

You must complete the online withdrawal/refund form within 10 calendar days of receipt of the notification of denial by IRCC and no later than 4 p.m. EST August 6, 2021, after which no refunds will be processed. You will need to log in with your WebAdvisor user name and password, complete the form, and upload a copy of your denial letter.

Q. I am an English for Academic Purposes (EAP) student for January 2021. Can I start my program without a study permit? What if I receive a denial?

A. If you have applied for a study permit prior to January 11, 2021 from outside of Canada, you are permitted to begin your studies online. If you are denied a study permit after the fifth day of classes you must complete the online withdrawal/refund form within five calendar days of receipt of the notification of denial by IRCC and no later than February 25, 2021.

Study permit denial refunds are subject to a small $250.00 administrative fee. Please note: If you withdraw after the dates outlined above for any reason, all fees paid for that semester will remain with the College.

Q. I am an English for Academic Purposes (EAP) student for March 2021. Can I start my program without a study permit? What if I receive a visa denial?

A. If you have applied for a study permit prior to March 8, 2021 from outside of Canada, you are permitted to begin your studies online. If you are denied a study permit after the fifth day of classes you must complete the online withdrawal/refund form within five calendar days of receipt of the notification of denial by IRCC and no later than April 16, 2021.

Study permit denial refunds are subject to a small $250.00 administrative fee. Please note: If you withdraw after the dates outlined above for any reason, all fees paid for that semester will remain with the College.

Summer 2021 Level 1 students:

As of March 18, 2021: Effective immediately, IRCC will now count the entire time studied towards the PGWP even if the applicant is initially refused a study permit, but then ultimately approved on a second or subsequent application.

Students are encouraged to make an appointment with a Student Life Coordinator to discuss any risks that may be associated with choosing to remain registered and re-applying for a study permit.
 

UPDATED information as of April 20, 2021:

If you have applied for a study permit prior to May 3, 2021, from outside of Canada, you are permitted to begin your studies online from your home country.

For Summer 2021 term students who are denied a study permit by August 6, 2021, please note that your study permit denial needs to be submitted to Fanshawe College within 20 days of the date on the IRCC letter. No refunds are available after August 6, 2021, regardless of the denial date.

Students who are denied a study permit by August 6, 2021 have the following three options:

  1. Withdraw from your program and request a refund of tuition and fees paid for the term (less $250 administration fee).  For this option, you are asked to complete the online withdrawal/refund form within 20 days of the date on the IRCC letter. You will need to log in with your WebAdvisor user name and password.
  2. Continue studying and re-apply for a study permit within 20 days of notification of denial. If a study permit is approved on the second attempt, all study time completed will count toward the Post-Graduate Work Permit process. If a second study permit is refused after August 6, 2021, no refunds will be given for the Summer 2021 term.  For this option, you are asked to email intrefund@fanshawec.ca within 20 days of a study permit denial and include a copy of the IRCC letter as well as proof that you have re-applied for a study permit. 
  3. Defer to the next available term*. All fees paid for the Summer 2021 term will be moved forward to the next available term. Students are eligible for a refund of fees paid in the deferred term only if a study permit is denied by the 10th day of classes.  For this option, you are asked to email intrefund@fanshawec.ca within 20 days of the study permit denial and attach a copy of the denial letter.  The Refund Coordinator will then work with the Admissions Team to have the deferral processed. 

* The next term may or may not be Fall 2021; it depends on program and seat availability.

Q. I am an English for Academic Purposes (EAP) student for May 2021. Can I start my program without a study permit? What if I receive a study permit denial?

A. If you have applied for a study permit prior to May 10, 2021 from outside of Canada, you are permitted to begin your studies online. If you are denied a study permit after the fifth day of classes you must complete the online withdrawal/refund form within five calendar days of receipt of the notification of denial by IRCC and no later than June 18, 2021.

Study permit denial refunds are subject to a $250.00 administrative fee. Please note: If you withdraw after the dates outlined above for any reason, all fees paid for that semester will remain with the College.

 

Q. I am an English for Academic Purposes (EAP) student for July 2021. Can I start my program without a study permit? What if I receive a study permit denial?

A. If you have applied for a study permit prior to July 5, 2021 from outside of Canada, you are permitted to begin your studies online. If you are denied a study permit after the fifth day of classes you must complete the online withdrawal/refund form within five calendar days of receipt of the notification of denial by IRCC and no later than August 6, 2021.

Study permit denial refunds are subject to a $250.00 administrative fee. Please note: If you withdraw after the dates outlined above for any reason, all fees paid for that semester will remain with the College.

Fall 2021 Level 1 students:

Q. I am starting my program in September 2021 without a study permit approval. What if I receive a study permit denial?

A. If you have applied for a study permit prior to September 7, 2021 from outside of Canada, you are permitted to begin your studies online. If you are denied a study permit after the 10th day of classes you must complete the online withdrawal/refund form within 20 calendar days of receipt of the notification of denial by IRCC and no later than 4 p.m. EST December 10, 2021, after which no refunds will be processed. You will need to log in with your WebAdvisor user name and password, complete the form, and upload a copy of your study permit denial letter.

Study permit denial refunds are subject to a $250.00 administrative fee. Please note: If you withdraw after the dates outlined above for any reason, all fees paid for that semester will remain with the College.

 

Q. I am an English for Academic Purposes (EAP) student for September 2021. Can I start my program without a study permit? What if I receive a study permit denial?

A. If you have applied for a study permit prior to September 7, 2021 from outside of Canada, you are permitted to begin your studies online. If you are denied a study permit after the fifth day of classes you must complete the online withdrawal/refund form within five calendar days of receipt of the notification of denial by IRCC and no later than October 15, 2021.

Study permit denial refunds are subject to a $250.00 administrative fee. Please note: If you withdraw after the dates outlined above for any reason, all fees paid for that semester will remain with the College.


Important information about withdrawal/refund

Q. How will I receive my refund?

A. Refunds will be issued in the same method of payment as the original payment (i.e. if paid by wire transfer, the refund will go by wire transfer back to the same bank account or if paid by credit card, the refund will be credited to the same credit card).

The refund will be processed within 90 days after Fanshawe College has received a fully completed application for a refund. This includes the bank wire details, if applicable.

If the original payment was made from a bank account within Canada and from someone other than the student, a Third-Party Release Form must also be completed.

Q. How will this affect my transcript?

A. If a student withdraws from a program within the first 10 days of term, there is no record of enrollment. If a student withdraws from a program after the refund date (the 10th day of term), but before the withdrawal without academic penalty date, the student will be assigned a "W" grade on the academic record in all their courses; there is no return of fees.

Q. What if I want to defer my program to a future start date?

Students are asked to make a comment in the Virtual Application System (VAS). If a student has applied to Fanshawe College through an education agency, the agency can make a comment in VAS. The request must be received on or before the first 10 school days (post-secondary) or the first 5 school days (EAP) of the semester that they were originally admitted for.

Students who defer to a future intake forgo the right to request a refund. If the student later chooses not to attend Fanshawe College, all fees paid will remain with the College.

*Please note that students who choose not to apply for a visa from the Canadian Embassy after receiving a letter of admission may be required to provide proof that no active application is on file with the Canadian Embassy.

Q. What if I decide to withdraw after using Fanshawe College’s arrival and settlement services (Fanshawe Cares)?

A. Students who use Fanshawe College’s arrival services (airport greeter service, airport shuttle, short-term accommodation, settlement services) will be subject to a non-refundable fee of up to $500.00.  (*Not applicable during the COVID-19 pandemic.)

Fanshawe College withdrawal and refund policy

*Please see the temporary changes due to COVID-19 at the top of the page. Withdrawal requests are being accepted online until further notice.

The College's international student withdrawal and refund policy is developed in compliance with the Ministry of Advanced Education & Skills Development and Immigration, Refugees & Citizenship Canada (IRCC) guidelines and policies.

Fanshawe College: Post-secondary withdrawal and refund policy

Withdrawal and refund requests must be received within 10 business days of the beginning of the semester for a refund to be considered.

If a student submits a withdrawal request after the first 10 school days of the semester, only subsequent semester fees paid will be reimbursed. Any outstanding balances owing on a student’s account will be deducted from the refund.

Transferring to another institution

International students who arrive in Canada and wish to withdraw to attend another institution must request a withdrawal and refund in person by attending one of the withdrawal sessions held at Fanshawe College in London, Ontario. This policy is in place to protect the student and the funds that have been pre-paid to the College. Written requests will not be accepted. Refunds are subject to a $2300 administrative fee.

Documents required include: copies of Fanshawe Letter of Admission, Study Permit, passport (photo page), Letter of Admission for other designated learning institution for the same start date*, bank wire receipt showing payment from your home country, if returning to home country we require a copy of your boarding pass once you arrive home, and a copy of your email to your agent that you are leaving Fanshawe College.

* For students accepted to educational institutions in Quebec: only students who are in possession of a Certification of Acceptance (CAQ) will be approved for a withdrawal. Failure to provide this CAQ document before the withdrawal deadline will result in the denial of the withdrawal request and no refund will be issued. The CAQ must accompany the Quebec institution’s letter of acceptance.

Visa denial

Students who are denied visas must complete the online withdrawal/refund form within 10 business days of the beginning of the semester. They will need to log in with their WebAdvisor user name and password, complete the form and upload a copy of their visa denial letter.

Visa denial refunds are subject to a minimum $250 administrative fee. Please note: If a student withdraws after the 10th day of class for any reason, all fees paid for that semester will remain with the College.

All other requests for refunds (excluding deferrals)

All other level 1 refund requests are subject to a $2300.00 non-refundable fee, unless the program has been cancelled by Fanshawe College. If this happens, you will receive a full refund.

Please note that Fee Appeals require a formal request. A request for the refund and supporting documents must be submitted to the Office of the Registrar, Fee Appeal Committee. For assistance, please contact intrefund@fanshawec.ca.

Fanshawe College: English for Academic Purposes (EAP) - Withdrawal and refund policy

Withdrawal and refund requests must be received within 5 business days of the beginning of the semester for a refund to be considered.

If a student submits a withdrawal request after the first 5 school days of the semester, only subsequent semester fees paid will be reimbursed. Any outstanding balances owing on a student’s account will be deducted from the refund.

Refund requests are sent to intrefund@fanshawec.ca and this form is required: Online withdrawal/refund form.

Transferring to another institution:

Students must submit a copy of their Letter of Admission from an approved institution along with a completed International Student Withdrawal Form within five business days of the beginning of the semester. The letter of admission must be for the same semester for which the student has paid tuition. A copy of the passport and valid study permit will also be required. Refunds are subject to a $2300 administrative fee.

Visa denial

Students who are denied a study permit must complete the online withdrawal/refund form within 5 business days of the beginning of the semester. They will need to log in with their WebAdvisor user name and password, complete the form and upload a copy of their visa denial letter. Visa Denial Refunds are subject to a minimum $250 administrative fee.

Please note: If a student withdraws after the 10th day of class for any reason, all fees paid for that semester will remain with the College.