The Team Development Solutions Series is a three-course program designed to strengthen leadership, collaboration, and interpersonal effectiveness within teams. The series begins with Building Consensus with Your Team, which provides leaders with strategies to develop high-performing teams by fostering motivation, collaboration, and shared purpose. Next, Conflict Resolution equips participants with the tools to navigate workplace tension through de-escalation techniques, active listening, and an understanding of conflict dynamics from both staff and customer perspectives. The final course, Dealing with Difficult People, focuses on early conflict recognition and proactive communication strategies to address challenging behaviors while promoting respect and psychological safety in the workplace. Together, these courses offer a comprehensive approach to team development by enhancing leadership impact, reducing conflict, and promoting a more cohesive, productive work environment.
Building Consensus with Your Team
Length: 1 Day
This course equips leaders with practical strategies to engage and motivate their teams while addressing common leadership challenges. Participants will learn how to develop and manage a high-performing team that functions with purpose and efficiency. The course explores key motivators that drive employee engagement and provides tools to enhance team performance through motivation, collaboration, and influence. Leaders will leave with actionable techniques to create a mutually satisfying and productive work environment.
Conflict Resolution
Length: 1 Day
Managing conflict is a vital workplace skill. In this course, participants will learn de-escalation techniques and explore the cycle of aggression from both staff and customer perspectives. The course emphasizes using body language, active listening, and respect for personal space to manage tense situations effectively. Participants will identify their personal reactions to conflict, develop an understanding of the five conflict strategies, and examine practical conflict resolution models. They will also explore what makes people challenging to work with and gain a variety of strategies to address these situations with confidence and professionalism.
Dealing with Difficult People
Length: 1 Day
This course equips participants with the skills to recognize early signs of escalating conflict and take proactive steps to reduce its impact in the workplace. By developing effective communication techniques and trust-building strategies, participants will strengthen team dynamics and support positive business outcomes. The course explores how to identify and manage personal reactions to conflict, apply proven resolution models, and implement strategies for handling difficult people and situations. Participants will also gain a deeper understanding of respect in the workplace, learn what undermines it, and practice approaches for expressing concerns constructively.
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