Customer Service Series
It sounds simple, but successful organizations recognize that customer satisfaction stems from a series of interconnected causes and disciplines.
The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. The following provides the professional development you need to exceed your customers’ expectation today and every day!
Effective First Impressions
Customers want to be acknowledged and treated with respect and understanding. In order for this to happen, you have to be at your best when that customer walks through that door. In this workshop the participant will learn the critical first steps in the customer service process which is often a realm paid little attention to: the greeting and meeting of the customer. They will walk away with useful social interaction techniques for making the customer interaction smoothly.
Generate Customer Interest
While working within a short time window, one of the biggest challenges can be getting the customer to communicate with you in order for you to help them solve their problem. This workshop teaches the participants that by learning the proper language and asking the right questions, your customer will feel more comfortable approaching and asking you for your guidance. Before you can show-off your problem-solving skills to the customer you need to understand the situation so that you can gear the proper questions towards the customer.
Overcoming Customer Service Obstacles
Good managers take the time to solve recurring issues in the workplace and to seek out the bottom of the problem and work their way up. This workshop starts by teaching participants the tools for identifying the situational problem and then search for the foundation of the problem in order to come to a reasonable solution. After completing this workshop participants will walk away with the skills to collaborate and reach a consensus when a problem arises as well as implement an initiative to come to a fair conclusion.
The Magic of Suggestion
Knowing how to use suggestions properly in a customer-service setting is an effective tool to spike sales. When used in the right format, customers will listen to what you have to say and trust your advice. Participants will leave this workshop with the communication skills in the application of suggestion selling, as well as explore stereotypes of salespeople that will help you gain a strong relationship with your customer.