On June 13, 2005, the Ontario Legislature passed the Accessibility for Ontarians with Disabilities Act (AODA), which received Royal Assent on June 24, 2005. Under this landmark legislation, the government of Ontario aims to identify, remove and prevent barriers for people with disabilities.  The goal is to make Ontario accessible to all persons with disabilities by 2025 by providing consistent, equal opportunity to access and benefit from goods, services, facilities, accommodation and employment across the province.

The AODA has allowed the government to develop accessibility standards for both the public and private sectors and to enforce them through detailed regulations, which are being phased in and become effective over time.

Why does Ontario need Accessibility Standards?

  • By 2031, over 6 million people in Ontario will be either living with a disability or be 55 years of age or over, accounting for 40% of all income;
  • By learning how to serve people with disabilities, organizations and businesses may attract more customers and improve their services for everyone;
  • Accessibility benefits everyone;
  • Beyond being good for business, it's the right thing to do.


What are the Accessibility Standards?

  • Customer Service
  • Employment
  • Information & Communication
  • Transportation
  • Built Environment

More links to AODA legislation and information

Accessibility for Ontarians with Disabilities Act, 2005

Customer Service standards

Integrated standards

Ontarians with Disabilities Act, 2001

Ontario Human Rights Code


All employees of Fanshawe College, including full and part-time faculty, support staff, administrators and contractors, and those who interact on Fanshawe's behalf, are required by law to complete accessibility training.

Training brochures (PDF)

For all employees, volunteers or service providers

For educators

Changes to Customer Service Standards, July 2016

The information on this website is available in alternative formats for persons with disabilities. For assistance, please call 519-452-4282 or contact accessibility@fanshawec.ca.