Overview

Client Service & Communication

Offering exceptional customer service is a key element in operating a successful spa or salon business. In this course students will learn strategies and methods of fostering customer loyalty and retention, how to handle difficult situations and create consistency in service standards. Students will also explore methods of obtaining valuable customer feedback and measures of satisfaction.

Course Code: 
COMM-1090
Area of Interest: 
Arts & Culture

 

Thank you for your interest in this course. At this time, there are no upcoming classes scheduled. New offerings in future terms will appear below so you are encouraged to check back again throughout the year. To inquire about when upcoming classes might be planned, please fill in the form on this page and we will respond shortly.