Student Appeals

This policy guides the procedures for processing all student appeals except for:

• appeal of eviction from residence (see C207: Residence Operations).

• appeal of a student fee (see Fee appeals below).

   

Student Appeal Policy A128

How to Appeal

The student should first discuss and attempt to resolve the issue/s with the person who made the decision.  

Step 1: Appeal to the Associate Dean.

• Gather supporting documentation.
• Formally request in writing a Step 1 meeting with the Associate Dean.
• Submit a Step 1 Notice of Appeal to the Office of the Registrar. Meet with the Chair or Manager and attempt to resolve the issues.

Time Limit:

Submit Step 1 Notice of Appeal within 7 business days from the time the student becomes aware, or should have become aware, of the issue in question.

A student who is not satisfied with the Step 1 outcome may initiate Step 2.

Step 2: Appeal to the Dean (or similar official).

• Submit a Step 2 Notice of Appeal to the Office of the Registrar along with a written submission including:
  • A statement of the issue and grounds of the appeal.
  • A summary of supporting evidence.
  • A statement of remedy sought.

Time limit:

Submit Step 2 Notice of Appeal within 7 business days of the receipt of the Chair or Manager's Step 1 response, or end of the Step 1 response time limit.

​​​​​​​A student who is not satisfied with the Step 2 outcome may initiate Step 3.

Step 3: Appeal to Manager, Academic Quality & Strategic Integration.

• Submit a Step 3 Notice of Appeal to the Office of the Registrar, along with a written submission including:
• A statement of the issue and grounds of the appeal.
• A witness list and summary of supporting evidence.
• A statement of remedy sought.

​​​​​​​Time limit:

Submit Step 3 Notice of Appeal within 7 business days of the receipt of the Dean's Step 2 response (or of the end of the time limit for the Dean's Step 2 response).
 

The College is committed to ensuring fees are assessed and refunds granted in a fair and consistent manner. Students have the right to appeal College decisions relating to the administration of student fees.

Students who withdraw from a program or course past the deadline (10th day of term) have the right to appeal the withholding of these fees.

For more information, please review the Student Fee Policy A132 (PDF) and the appendix Guideline B: Fee Appeals.

How to Appeal

Before you Begin

Please review the Student Fee Policy A132 and Guideline B: Fee Appeals.

• You must be withdrawn from the program or course(s) you are appealing.
• Have your supporting documentation ready to attach to this form.
• A letter clearly stating the reason for the appeal, including detailed facts.
• Supporting documentation for your appeal.
  • If you are appealing for a medical reason, you will be asked to provide a signed document from your physician.
  • Download the medical form
  • If you appeal for a personal reason, you will be asked to provide documentation based on the nature of the event.
  • If you appeal for a college error, you will be asked for documentation relevant to the event.

The Appeal Process

A student who wishes to appeal the withholding of fees must:

1. Review the Student Fee Policy A132 and Guideline B: Fee Appeal.
2. Submit the Online Fee Appeal Form including a letter clearly stating the reason for the appeal with detailed facts and supporting documentation. Instructions are provided in the form.

Students have thirty (30) calendar days from the last day of the academic semester to make an appeal for that semester.

• The  Associate Appeals Coordinator reviews the timelines and other information provided by the student, consulting with the relevant School(s) or Campus(es) as necessary and provides a written response within 14 calendar days. 
• The Appeals Coordinator may request further information from the appellant. In such a case, the appellant has 14 calendar days to submit the information or the appeal may be denied. 
• Associate Registrar Appeals Coordinator provides a final written response within 14 calendar days of receipt of the additional information. 
• Should the student be dissatisfied with the decision of the Appeals Coordinator, a second level appeal to the Associate Registrar may be initiated within 14 calendar days from receipt of the decision of the Associate Registrar. Timelines for a second level appeal align with those established in the first level appeal. 
• The Associate Registrar provides a written response. 
• The decision of the Associate Registrar is final.
  
   

The Fanshawe Student Union's Advocacy and Communication Coordinator can assist students with their appeal submissions by appointment, and may accompany them to an appeal meeting if schedules permit.

Students can book appointments with the Advocacy and Communications Coordinator. Learn more about fee appeal support on the Fanshawe Student Union website.