"An effective manager of volunteers needs a ""kit bag of tools"" to acquire, support and maintain the engagement of volunteers. Most of these tools are administrative in nature and may involve developing a process for enlisting volunteers. This course will help you understand the support system behind volunteer engagement, whether it be the use and application of software programs; the development of policies & procedures; creating a budget; resolving conflict or creating your own filing system/templates of forms. We will explore these, along with the role that associations (local, provincial and national) play in supporting your continued path of professional development.