Tourism - Travel program overview - 2019/2020
The tourism and travel sector is one of the largest in the world and accounts for 319 million jobs across the globe. Even with so many self-service travel websites around, the industry is ever-changing and constantly on the rise, which means there is a need for knowledgeable travel and tourism professionals.
The Tourism - Travel program is a two-year diploma that focuses on travel consulting, sales and service, tariffs and ticketing, group tours, package holidays, accommodations, airline service and reservations. These tourism courses will also teach you world geography and the latest computer technology used in the industry.
You'll graduate this travel program with hands-on learning experience as well as skills in business and administration, analysis, customer relations, promotion, conflict resolution and more.
This tourism course will present job opportunities with tour operators, travel agencies, airlines, transportation companies, hotels, destination management companies, government tourism offices. You'll be prepared for jobs including:
- Travel advisor (agent);
- Airline check-in agent;
- Tour manager;
- Tourism guest services;
- Tour operator customer service representative;
- Flight attendant.
Get ready to take on the world with our Tourism - Travel program!
- Gain a quality education in the tourism and travel field from this ACTA endorsed program;
- Learn in the heart of downtown London, Ontario in a state-of-the-art facility and close to industry partners;
- Develop a strong connection with both faculty and peers in small classes of 30 to 35 students;
- Enjoy an international field study trip on a seven-night Caribbean cruise as well as local field trips and regular guest speakers from the industry;
- Gain valuable experience with a co-op work term consisting of 420 hours of paid employment;
- Complete an international group tour capstone project in your final semester that spans three courses and allows you to complete a business plan, marketing plan and presentation to launch the tour to classmates and peers;
- Apply to study abroad for a semester in Finland, Ireland or the Netherlands and expand your global outlook (optional);
- Take advantage of our pathways opportunities and complete a degree with one of our partner institutions including the Limerick Institute of Technology in Ireland (optional);
- Obtain TICO certification, if you choose to;
- Participate in student mentoring through the Baxter Student Ambassador Program – meet Rhonda, this year's student ambassador.
"This tourism course helped kick start my career in travel and tourism. What I learned inside the classroom along with the study abroad opportunity, co-op work term and cruise ship field study thoroughly expanded my knowledge of the tourism and travel industry. I highly recommend the Tourism - Travel diploma to anyone with an interest in this field."
Tourism - Travel program progression
Year Fall Winter Summer Year 1 Level 1 Level 2 Work term Year 2 Level 3 Level 4 N/A
Admission Requirements - 2019/2020OSSD with courses from the College (C), University (U),
University/College (M), or Open (O) stream WITH:
- Any Grade 12 English (C) or (U)
- Any Grade 11 Mathematics* (C), (U), or (M)
Academic and Career Entrance Certificate (ACE)
Ontario High School Equivalency Certificate (GED) AND:
- Any Grade 11 Mathematics* (C), (U), or (M)
Mature Applicant with standing in the required courses stated above
- *Applicants who lack the required Mathematics may still gain eligibility for admission by completing appropriate prior upgrading.
English Language Requirements
Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:
- A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
- Test of English as a Foreign Language (TOEFL) test with a minimum score of 550 for the paper-based test (PBT), or 79 for the Internet-based test (iBT), with test results within the last two years
- International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years. SDS Program Requirements.
- Canadian Academic English Language (CAEL) test with an overall score of 60 with no score less than 50 in any of the four bands, with test results within the last two years
- Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
- A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
- An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
- Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10
Recommended Academic Preparation
- Grade 11 and Grade 12 Hospitality and Tourism (C)
- Grade 11 Travel and Tourism: A Regional Geographic Perspective (O)
- International Languages, preferably French
Recommended Personal PreparationStudents should:
- Have a keen interest in people
- Display effective speaking and writing skills
- Develop personal responsibility and leadership skills in school, community and social organizations
Applicant Selection CriteriaWhere the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
- Preference for Permanent Residents of Ontario
- Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
- Achievement in the Admission Requirements
Tourism - Travel-2019/2020
Level 1 GEOG-1006 Discover North America 3.5 The most valuable employees in the tourism and travel industry have an awareness of a variety of destinations, as well as an understanding as to the reasons that they appeal to various customers. This course guides the development of product knowledge as it pertains to tourist attractions within Canada and the U.S., and the ability to promote related tourism experiences. TRAV-1011 Travel Fundamentals 3 The travel industry is one of the fastest growing sectors in the global marketplace. Students will develop research skills as they analyze such topics as documentation, health requirements, currency and transportation options. Special emphasis will be placed on the logistics of airline travel. MMED-1066 Emerging Technology Trends 3 A course designed to develop the fundamental knowledge and skill required to plan, produce and present multi-media communications, with emphasis placed on practical use of current and emerging technologies including social media. TOUR-1005 Tourism Industry-Intro 2 The hospitality industry is without a doubt one of the strongest, fastest growing industries today. This course is an introduction to that industry and how Tourism affects us all. The students will gain an appreciation for where our industry has come from and what the future has in store. They will also recognize the numerous career oportunities available to them in such areas as Fast Food, Hotels, Luxury Cruise Lines, Resorts, Institutions, Casinos and many more. FDMG-1039 Dining for Professional Success 3 Enjoy the tastes, sounds and aromas as you dine each week. This exploration of culture and customs in various national dining practices is designed to create an awareness of and develop sensitivity to different cultural behaviors and customs, especially for students traveling outside their own country or who will be dealing with people of other countries or cultures. Students will explore the influence of culture, religion, geography and history on dining practices around the world. WRIT-1042 Reason & Writing 1-Tourism/Hospitality 3 This course will introduce tourism and hospitality students to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking. MATH-1210 Math for Hospitality 2 This course provides students with a review of basic and essential arithmetic and algebraic skills providing mathematical tools and concepts needed for a career in the hospitality industry. Topics include fractions, decimals and percentages, conversions between metric and imperial measurements and algebraic competency applicable to the travel, hospitality and culinary services. COMP-1517 Technology for Hospitality 3 Every day technology impacts how individuals work and live. This course will expose students to the variety of technology used in the hospitality sector today. Students will develop their skills in word processing, spreadsheet and presentation tools. The course will also explore desktop publishing, digital communication tools and technology trends. TOUR-1011 Tourism Certifications 1 This course provided students with knowledge about the Travel Industry Council of Ontario ( TICO) that is required by the travel industry. Along with the relationship with the provincial government this course will focus on TICO's roles and responsibilities. Students will also learn about the requirements needed to implement responsible alcohol service as per the Alcohol and Gaming Commission of Ontario. Lastly, students will learn how to deal with common medical emergencies with emphasis on recognizing the signs and symptoms of medical emergencies and how to create a safer work environment. Upon successful completion of the exams, students will receive certification in Smart Serve, First Aid and will be well prepared to write the optional TICO exam. DEVL-1049 Career Preparation 2 This course will define the necessary tools and skills to implement a successful career strategy and plan, from self-evaluation to the procurement of suitable employment. Students will be introduced to the many diversities of the Hospitality and Tourism Sector with special emphasis on marketing oneself into an appropriate career. Students will explore their aptitudes and strengths and learn how transferable skills lead to success in their chosen profession. This course will augment the work placement process and focus on business etiquette, networking, and job search, resume writing and interviewing skills. COOP-1020 Co-operative Education Employment Prep 1 This workshop will provide an overview of the Co-operative Education consultants and students' roles and responsibilities as well as the Co-operative Education Policy. It will provide students with employment preparatory skills specifically related to co-operative education work assignments and will prepare students for their work term. Level 2 COMM-3080 Comm for Tourism & Hospitality 3 This course, designed for students who plan to work in the field of tourism and hospitality, focuses on professional written and verbal communication skills. Students learn to prepare a variety of work-related documents. In addition, students learn about research methods and documentation formats. The principles of effective writing - organization, grammar, style, clarity, and tone - are reinforced throughout the course. The goal of the course is to prepare students for the communication tasks and considerations they will encounter in the workplace in order to meet the needs of employers and/or the communities they will serve. TOUR-1003 Customer Sales & Service 3 The growth of the travel field has created a very competitive industry in which strong selling skills are vital, and heightened consumer awareness has created a need for consistently superior service. This course provides the student with the techniques needed to develop customer-focused priorities. TRAV-1035 Front Office Applications 3 This course will give students an in-depth practical application of Property Management System. Students will be required to work at a scheduled pace, making sure that they complete specific tasks within the given time lines. Students will experience the necessary steps and applications used during all steps of the guest experience cycle. TRAV-1024 Global Distribution Systems 1 4 All aspects of the travel industry rely heavily on the efficient and accurate use of the computer for data base retrieval and reservation booking. This course will introduce the student to the comprehensive and sophisticated Smartpoint computer reservation system. TRAV-1013 Industry Insight 3 At its core, the tourism and travel industry is a fascinating mix of interdependent systems and relationships. This course enables the student to explore those connections by visiting local tourism operations, thereby acquiring first-hand knowledge of relevant trends and issues. Guest experts will also appear in the classroom in order to heighten awareness of additional related areas. TRAV-1025 Hotel Operations 2 This course is designed to give the student an indepth knowledge of the operation of the front office department of a hotel. The course includes an analysis of the hotel industry and the factors surrounding front office management and the guest services agent's role. Level 3 GEOG-3002 World Destinations 1 3 A specialized study of the tourists' world, its recreational, historical and cultural attractions which are of prime importance to the Canadian tourist. This course also provides essential orientation to the relative locations of continents, countries, principal cities and areas of touristic value. TRAV-3013 Flights & Fares 1 2 This course is designed to provide the student with the complex knowledge and skills required for effective domestic tariff reading and utilization, fare construction and ticket issuance. TRAV-3010 Surface Transportation 3 This course is designed to familiarize the student with domestic and international surface transport components: ship, rail, motor coach and automobile. Special emphasis is placed on selling skills at the retail agency level. FINA-3046 Finance & Business Operations 2 This course will explore the fundamentals of finance for business and personal life. Students will learn basic accounting terms, concepts and interpret a variety of financial reports. Students will explore the budgeting and accounting cycles to help them make sound financial decisions. Concepts of personal finance will also be explored such as budgeting, investing, insurance and taxes. TRAV-1004 Package Holidays 3 Package holidays are one of the most popular segments of the travel industry. Through analysis of factors such as type of operator, inclusions and pricing structures, the student will develop effective vacation selection and planning techniques. TRAV-3012 Global Distribution 2 4 An advanced study of the Galileo reservation system, this course is designed to enhance the basic skills acquired in Global Distribution 1 and to refine usage of the system's extensive database. In addition to Galileo we will be exploring alternative internet booking sites. TRAV-3011 Exploring Retail Travel 2 This course is designed to provide the student with the knowledge and skills necessary to analyze the distinctions between corporate, incentive, group, home based, call center and other forms of travel agencies. This course also identifies benefits of a career in the Retail Travel Industry. Level 4 TRAV-3014 Flights & Fares 2 2 This course is designed to provide the student with the complex knowledge and skills required for effective international tariff reading and utilization, fare construction, and ticket issuance. TRAV-1012 The Business of Travel 3 While working in the travel industry is often personally enriching, it must be recognized that the employer owns a business that must operate profitably and efficiently in order to survive. Consequently, an understanding of administration, operations and finance is critical to the employee's contribution to the company's success. GEOG-3003 World Destinations 2 3 This course is designed to provide the student with an understanding of tourism's role in international geography. The goal is to provide the knowledge and understanding necessary to effectively and efficiently sell a destination. TRAV-1017 International Field Study 1 This course involves a 'familiarization trip' of a major tourism location. Major components such as accommodations, attractions and local culture will be experienced. BEVR-1004 Wines of the World 3 The student will learn the fundamentals of wine making, including the effects from soils, climate and geographical location in order to gain a greater appreciation for the uniqueness of each wine produced. They will study the history of the worlds wine producing regions and their impact on today's abundant market. Students must be 18 years of age prior to taking this course. MKTG-1059 Marketing for Tourism & Hospitality 3 The purpose of this course is to provide tourism, hospitality and club management students with an understanding of the basic concepts and processes of marketing. This developmental procedure will involve customer identification and analysis, product analysis, market reasearch and analysis, and promotional development and analysis, with the end result equating to positive sales growth and ultimately profit. TOUR-3001 Group Tour Management 2 This course analyzes the motivations, needs, and expectations of those who travel in groups. Group travel arrangements are planned for a variety of consumer markets.
Careers - 2019/2020
Within this industry, you will have the opportunity to work with tour operators, travel agencies, airlines, transportation companies, hotels, destination management companies, government tourism offices, in Canada and internationally.
The graduates will be equipped with the knowledge and experience to establish a career in: tour management, tourism product sales and marketing, wholesale and retail reservations, customer service, travel consulting, guest services, operations, niche travel and tourism.
More Information - 2019/2020A Co-Operative Education Program
A Two-Year Ontario College Diploma ProgramProgram Code: TTC6
Campus Code: LCD (LCD - London Downtown)
Academic Calendars available at www.fanshawec.ca/academicdates
ContactSchool of Tourism, Hospitality and Culinary Arts: 519-452-4289
Program DescriptionThis two-year co-operative education program consists of four academic levels and one co-op term. Students are prepared, through a wide variety of career-related courses and industry work experience, to meet the limitless challenges of the dynamic tourism/travel industry. The Tourism - Travel program prepares students for careers in the multi-faceted tourism industry with emphasis on travel counselling. The classroom learning experience is reinforced by practical co-operative placement in industry. Strong emphasis is placed on development of personality and attitudes necessary for success in this "people oriented" field.
Developed in conjunction with the Association of Canadian Travel Agencies (ACTA), the program is designed to ensure that graduates meet the standards and qualifications of the Association and those who wish to do so, may seek certification.
- Every person working for a registered Ontario retail travel agency and selling travel services or providing travel advice to the public must, by law, meet the Travel Industry Council of Ontario (TICO) Education Standards. The opportunity to seek certification will be provided.
This two-year program has one co-op work term. Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma. More information about C-operative Education can be found at www.fanshawec.ca/co-op.Learning Outcomes
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
- Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
- Use marketing concepts, market research, social networks, sales strategies, relationship management skills and product knowledge to promote and sell tourism products, services and customer experiences.
- Apply business principles as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering tourism products and services.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy tourism operations.
- Use appropriate technologies to enhance the quality and delivery of tourism products, services and customer experiences, to measure the effectiveness oftourism operations and to participate in tourism development.
- Keep current with tourism trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, employment standards and human rights to contribute to a positive work environment.
- Respond to issues and dilemmas arising in the delivery of tourism products, services and customer experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.