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The Behaviour Management Systems Training program was developed by the Ontario Educational Services Corporation to provide behavioural training and crisis intervention for professionals in the field. Students will proceed through the phases of behaviour management including planning, observing, verbal and non-verbal cues and behaviours, non-physical interventions, physical behaviours, physical...

This course explores the various functional areas of business in Canada and demonstrates the interrelationship among these areas. Students are introduced to many concepts, including major business trends, the role of government in business, marketing, operations, employee-management issues, financial resources management, business ethics and social responsibility.

This course provides students with the opportunity to analyze the diverse workforce and consider the role of leadership in building inclusive workplaces in a globalized world. Various models of leadership will be examined with a focus on inclusive practices that build effective work environments. Students will explore the challenges in creating inclusion and reflect on their own values and beliefs...

Learners explore the application of social media in business organizations. A range of topics, such as corporate branding, fundraising, social media advocacy campaigns, how to realign and utilize traditional approaches to marketing, and advertising and branding using social media are discussed. Best practices for using social media as a learning and collaboration tool within organizations and in a...

This course is designed to help students understand the concept of customer service to both external and internal customers to support their careers and personal growth as service providers. Due to globalization, organizations increasingly require that employees have the knowledge and skills to deliver exemplary service to meet the needs of a diverse clientele. Informed by an understanding of the...

Gain insights into your data using business intelligence software - Power Business Intelligence. Power BI is a widely used business analytics service offered by Microsoft. Power BI Desktop is a complete data analysis and report creation tool that you install for free. Discover the process of creating interactive reports. Integrate financial, marketing, or any other source data in your accounting...

Grade 12 College equivalent. This course introduces students to the concepts that form the basis of modern chemistry. Students will study qualitative analysis, quantitative relationships in chemical reactions, organic chemistry, electrochemistry, and chemistry as it relates to the quality of the environment. Students will employ a variety of techniques, develop skills in data collection and...

This course emphasizes the importance of effective customer service and communication skills with clients and coworkers within an Food Service organization. Students will learn methods to overcome common barriers in communication and with conflict in the workplace. This course focuses on developing personal styles of communication useful in the food service industry.

This introductory course is designed for the student with no previous knowledge of American Sign Language (ASL) or with limited basic competencies. Students learn to handle basic everyday communication ASL incorporating Deaf culture and Deaf Community content. Topics centre on getting to know you, exchanging personal information, and discussing living situation. Grammar is introduced in context...

The purpose of the second course in American Sign Language is to further the student's abilities in refining the skills learned/retained in ASL 101. The student learns to handle talking about Family, talking about activities and story telling. Grammar is introduced in context with an emphasis on using question and answer skills, directions, and descriptions. Cultural notes and videotapes provide...