Overview

Conflict Resolution

In this workshop, participants will learn de-escalation techniques and understand the cycle of aggression, from both the client and the staff's point of view. This will help participants manage conflict and situations more effectively through body language, listening skills, and personal space.

Course Code: 
COMM-9177

 

Thank you for your interest in this course. At this time, there are no upcoming classes scheduled. New offerings in future terms will appear below so you are encouraged to check back again throughout the year. To inquire about when upcoming classes might be planned, please fill in the form on this page and we will respond shortly.