Flight Services


Flight Services-2023/2024

Level 1
Take all of the following Mandatory Courses:
WRIT-1042Reason & Writing 1-Tourism/Hospitality3
This course will introduce tourism and hospitality students to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking.
LAWS-1084Flight Attendant Overview & Regulations4
In this course, students will take an intensive look at Canadian Aviation Regulations (CARs) for flight attendants/crew members as mandated by Transport Canada. The course will emphasize these regulations for the workplace and allow students to engage in simulation and scenario-base activities to examine the impact these regulations will have on their work and lifestyle.
BSCI-1266Critical Thinking/Decision-Making3
Students will investigate critical thinking and decision-making theories, models, and practices in order to enhance their objective decision-making and problem-solving skills. Students will identify goals, alternatives, and risks in a range of case studies, scenarios, and timed decision-making simulations to practice their skills.
TRAV-1036Geography & Travel Fundamentals4
In this course, students will be introduced to world geography with respect to the locations of principle counties and cities. Students will also develop their research skills as they investigate the travel documentation, health requirements, currency, and other important factors of those countries and cities
FREN-1007French for Flight Services 13
This course will introduce students to the French terminology used in the Canadian aviation industry with an emphasis on vocabulary and simple grammatical structures.
COMM-1138Professional Communication & Comportment4
This course is designed to define professional communication practices for the aviation industry. Professional comportment is modelled and practiced in team settings with a focus on augmenting student awareness of professional conduct and how it is achieved and maintained in aviation. This course is operated as a simulated organizational structure with student participants involved in scenario-based simulations, case- studies, and teamwork exercises.

Level 2
Take all of the following Mandatory Courses:
MGMT-1273Reputation & Brand Management3
This course will introduce students to marketing principles and their design and management. Specific focus will be put on brand theory, data collection, branding, and brand management. Organizational alignment and the design of marketing initiatives will be discussed.
SFTY-1072Safety Management Systems2.5
In this course, students look at ground, maintenance, and flight safety systems from an organizational level. Human factors will be explored as they relate to the safe conduct of operations and to the situational awareness required for them.
DEVL-1059Aviation Research & Workplace Prep3
In this course, students will research emerging trends, issues, and opportunities in the Canadian aviation industry. Additionally, this course will augment the work placement process and focus on business etiquette, networking, and job search, resume writing, and interviewing skills.
COMM-1139Dining & Customer Services for Aviation4
This course emphasizes the verbal and non-verbal communication, listening, and interpersonal skills necessary to effectively interact with a diverse customer base with an emphasis on dining service. In this course, students will gain practical experience within a professional dining setting, as well as theoretical knowledge on inflight & customer service.
MGMT-1274Human Factors & Risk Management3
This course is one of two courses in which students will be introduced to elements and aspects of aviation professionalism, in-flight calculations, and workload management as directly related to inflight cockpit resource management and teamwork in the cockpit. Simulations and timed scenarios will hone Crew Resource Management (CRM) techniques and provide students a chance to gain skills in workload and stress management.
FREN-3006French for Flight Services 23
This course will build on the terminology the French terminology used in the Canadian aviation industry to allow students to use simple grammatical structures to communicate important information.

Program Residency
Students Must Complete a Minimum of 10 credits in this
program at Fanshawe College to meet the Program Residency
requirement and graduate from this program