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Medical office procedures will cover administrative and clerical functions including patient reception, scheduling appointments appropriate to patient needs, telephone procedures, medical records management and charting of progress notes, verbal and non-verbal communication with patients, computerization and the medical office, financial records, personal conduct, medical ethics and law. The...

This course will focus on personal and organizational skills required by persons employed in health care in an office/clerical assistant role. This will assist them to effectively carry out their role in assisting with the administration of a nursing unit/health care facility office.