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This course is designed to help students understand the concept of customer service to both external and internal customers to support their careers and personal growth as service providers. Due to globalization, organizations increasingly require that employees have the knowledge and skills to deliver exemplary service to meet the needs of a diverse clientele. Informed by an understanding of the...

Students will get a great overview on all the functions of a business and how they interact. This course is designed to help the learner understand the role of business in Canada by focusing on the basics of management, and organizational theory and structure.

This online course, offered through OntarioLearn, provides students with a basic understanding of the development of labour unions in Canada, and the practical skills needed to manage effectively in unionized workplaces. Historical, political, and legal issues affecting the industrial relations environment will be explored. Develop practical skills in collective agreement negotiation, contract...

In today's competitive marketplace, a strong personal and business brand is essential-not just for growth, but for creating long-term value. This course empowers entrepreneurs, creatives, and small business owners to strategically develop their brand identity and position their business for success.

Starting your own business is an exciting journey-but it's also a legal one. This course is designed to guide aspiring entrepreneurs through the essential legal and procedural steps required to launch a business in Ontario. Whether you're planning a sole proprietorship, partnership, or corporation, you'll gain the knowledge and tools to start your venture on solid legal ground.

In an era of rapid disruption and uncertainty, resilience is not just a strength-it's a strategy. This course equips entrepreneurs, and innovators with the tools to design business models that are adaptable, sustainable, and built to thrive in changing environments. You'll explore frameworks and real-world examples that demonstrate how resilient businesses anticipate challenges, pivot with purpose...

The student will examine strategy and policy tools for decision making and problem solving. Students will examine and study a variety of business cases to develop insights into the complex challenges faced in business. Student communication, both oral and written, as well as analytical skills, will be stressed in the course along with the ability to work effectively in small groups.

Gain insights into your data using business intelligence software - Power Business Intelligence. Power BI is a widely used business analytics service offered by Microsoft. Power BI Desktop is a complete data analysis and report creation tool that you install for free. Discover the process of creating interactive reports. Integrate financial, marketing, or any other source data in your accounting...

Grade 12 College equivalent. This course introduces students to the concepts that form the basis of modern chemistry. Students will study qualitative analysis, quantitative relationships in chemical reactions, organic chemistry, electrochemistry, and chemistry as it relates to the quality of the environment. Students will employ a variety of techniques, develop skills in data collection and...

The emphasis in this subject is on typical defects of the various types of roof coverings, drainage systems, flashings, skylights, chimneys and other roof penetrations. Students apply their knowledge of roofing to inspections that focus on system performance, safety concerns, and compliance with existing codes and standards.