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Developing your emotional intelligence (EI) can have a positive impact on your career. By focusing on your EI, you can improve your personal relationships and your communication skills to achieve stronger professional success. This micro-credential will focus on the four elements of emotional intelligence: self-awareness, self-management, social awareness, and relationship management. By focusing...

This course provides opportunities for learners to develop an in-depth knowledge of the various emergencies that affect children. Specific information related to communication skills required to interview children and their parents, communicable and 'non' communicable disorders, child abuse, poisoning, and self-induced disorders such as attempted suicide, anorexia nervosa, and bulimia will be...

This course is designed to enhance knowledge of third-party claims for community pharmacy professionals. The complexities of both public and private dispensary reimbursements will be explored, along with the practical application of comprehensive adjudication scenarios within pharmacy software. Emphasis will be on third-party payor policies/agreements in an effort to reduce audits and support...

*Delivered online Gain a practical, how-to overview of the entire training function. Through modelling of best practices and latest techniques in training delivery, discover the 4Ps of training: Purpose & Assessment, Planning & Preparation, Presentation & Facilitation and Performance & Evaluation. New trainers will gain a strong foundation in critical training skills and seasoned trainers will be...

Many experts now believe that a person’s Emotional Intelligence Quotient (EQ) may be more important than their IQ and is certainly a better predictor of success, quality of relationships, and overall happiness. If you think emotional intelligence is only important for those who always have to interact or communicate with people, think again. Emotional intelligence is a gateway to every aspect of...

Coaching is an integral part of the assessment process. The continued support of coaching with appropriate programming focused on personal development, performance improvement and succession planning, will assist professionals in their career development. Professionals will have access to a team of experienced coaches and external subject matter experts to leverage multiple perspectives for...

The role of the business analyst is mission critical to any project or change initiative. Business Analysis (BA) delivers practical, hands-on, experience-based training in the core knowledge and skills of business analysis. Developed by leading practitioners and educators, the program combines industry expertise and emerging best practices to provide comprehensive training for business analysts...

For small businesses and medium size businesses alike, the human resources function can be helpful for much more than simply processing payroll or handling recruitment once a year. Human resources plays an essential role in developing a company’s strategy, handling the employee-centered activities of an organization, and paying attention to legislation. Module 1: Full Cycle Recruitment 1 Day An...

Develop your sales team’s confidence, credibility and skills with tools, techniques, and knowledge from this sales-focused series. Create robust strategies for success, today and in the future with an agile team that effectively works with change and innovation. A strong, energetic sales system and culture is sure to lead your business to success. The Sales Cycle: Mastering Introductions to...

When you hear data, what do you think of? Do you think of Analytics? Reports? Decision-making? That’s the old way of thinking about data. Today, data helps you execute strategic change to meet the needs of your marketplace. Using your own people and supporting them with data, algorithms, automations, and unprecedented processing power you will not only expedite your business management and revenue...