Communications for Quality Assurance

In this course students will improve their competence in writing skills for successful communication in business, specifically in the quality assurance profession. Students will learn to plan, draft, write and edit business documents with attention to grammar. The course will stress the importance of adapting communication to the needs of the intended audience, selecting the appropriate writing strategy, and using language and style appropriate to the writer's audience. Students will learn and practice these skills through written communication tools used on the job like e-mail, letters, work instructions, procedures and reports.