Overview

Basic QA Tools & Problem Solving

This online course focuses on a structured approach to problem-solving. Emphasis is placed on using a step-by-step problem-solving methodology for root cause analysis. Students will learn how to apply the problem-solving process, when to apply it, how to create quality tools and when to use each quality tool. Students will learn how to create a clear problem statement to begin solving problems. Students will have an opportunity to practice using common quality tools and techniques such as process flow charts and cause and effect diagrams, pareto charting, Is-Is-not analysis, five-why technique and brainstorming.

Course Code: 
MGMT-1184
Area of Interest: 
Professions & Trades

 

Thank you for your interest in this course. At this time, there are no upcoming classes scheduled. New offerings in future terms will appear below so you are encouraged to check back again throughout the year. To inquire about when upcoming classes might be planned, please fill in the form on this page and we will respond shortly.