Quality Principles & Team Building

This course will focus on the principles of Total Quality Management by examining organizational structure, methods and tools employed to implement a quality environment. Students will gain an understanding of quality management topics such as the concept of quality costs, continuous improvement and overcoming barriers to continuous improvement. Students will learn about types of teams, stages of teams and the key building blocks of successful teams, including personality types, building a culture of respect, and conflict resolution theories and strategies.

Course Code: 
Area of Interest: 
Professions & Trades

Course Offerings

Fall 2019

September 10, 2019 to November 19, 2019
Campus Code:
London Campus Off Site
Days & Times:
Section Number: 40LC
Refund Policy: 1 business day before third class