Automotive Service Management

Automotive Service Management is a one-year Ontario college graduate certificate program. Courses prepare students for supervisory and managerial positions in the broad transportation industry. The program includes a business curriculum where students learn leadership and management, HR, operations, accounting, and communications. The combination of business and automotive courses will prepare students for a variety of career opportunities

Overview

This graduate certificate program will prepare students for supervisory and managerial positions in the broad transportation industry, with a particular focus on automotive service and repair.

The Automotive Service Management program includes business curriculum including leadership and management, human resources, operations management, project management, accounting and business communications, and curriculum addressing multiple aspects of the transportation industry including automotive, truck and coach, paint and body, and agriculture operations.

This unique combination of business and automotive courses will prepare graduates for a variety of positions within the transportation industry such as service manager, service consultant, service advisor, parts advisor, warranty administrator, and customer relations.

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automotive service work on computer

Program Overview

This Graduate Certificate program will prepare students for supervisory and managerial positions in the broad transportation industry, with a particular focus on automotive service and repair. The program includes a business curriculum that teaches leadership and management, human resources, operations management, accounting, and business communications, and curriculum addressing multiple aspects of the transportation industry including automotive, truck and coach, paint and body, and agriculture operations. This unique combination of business and automotive courses will prepare graduates for a variety of positions within the transportation industry such as service consultant, parts advisor, warranty administrator, and customer relations.

Students are required to supply their own laptop for this program. Software is supplied upon arrival.

 

Career Information

Graduates of Fanshawe’s Automotive Service Management program will be prepared for positions within the transportation industry such as service manager, service consultant, service advisor, parts advisor, warranty administrator and customer relations.

Did you know Fanshawe consistently ranks high in graduation employment rates among large colleges in Ontario? 

Here is an example of an employment opportunity Career Services has received for students and graduates of Fanshawe’s Automotive Service Management program:

Automotive Service Advisor 

Explain what work is required and the cost of those services, answering questions and providing information to customers on behalf of a growing auto parts company.

Learning Outcomes
  1. Implement customer service and sales strategies to meet the needs of a variety of clients;
  2. Schedule service and repair activities in various types of service outlets to provide efficient customer service;
  3. Apply information technology skills to manage and organize an automotive business environment;
  4. Use management accounting principles to direct and improve the finances and operations of an automotive business;
  5. Report developments in emerging transportation technologies in sectors such as automotive, auto body, truck and coach, and agricultural to support professional development of staff and ensure customer awareness of changing industry norms;
  6. Utilize leadership and management skills to solve problems, manage projects and manage human, physical, and financial resources;
  7. Communicate information regarding the functions and operations of basic transportation components and their related systems between and among customers and various service departments (e.g. technicians, sales, parts, warranty) to assist the flow of operations and ensure accurate services are rendered;
  8. Maintain currency within industry trends and issues and interdependent relationships in the broader transportation industry sectors to improve work performance and guide career development;
  9. Ensure personnel’s compliance with Canadian regulatory legislation and legal and ethical practices in the transportation industry;
  10. Manage merchandise and inventory for parts and services departments in accordance with manufacturer’s specifications, and by liaising with internal and external vendors, to meet the needs of the organization.

 

Program Availability

Canadian Students

Start Dates
Locations
Availability

Full Time Offerings

2022 September
London
Open
2023 January
London
Open
2023 May
London
Open

International Students

Start Dates
Locations
Availability

Full Time Offerings

2022 September
London
Open
2023 January
London
Open
2023 May
London
Open

Program Details

Program Code
ASM2

Program Coordinator:

Manhal Jogezai

Delivery
Day Time
Full-Time
Credential
Ontario College Graduate Certificate
Duration
30 weeks

Admission Requirements

One of:
Ontario College Diploma, Ontario College Advanced Diploma, or Degree
OR
An equivalent qualification from another institution as judged by the College
OR
Red Seal in a related trade

English Language Requirements

English Language Requirements

Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:

  • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements 
  • Test of English as a Foreign Language (TOEFL) test with a minimum score of 88 for the Internet-based test (iBT), with test results within the last two years
  • International English Language Testing System (IELTS) Academic test with an overall score of 6.5 with no score less than 6.0 in any of the four bands, with test results within the last two years.  SDS Program Requirements.  
  • Canadian Academic English Language (CAEL) test with an overall score of 70 with no score less than 60 in any of the four bands, with test results within the last two years
  • Pearson Test of English Academic (PTE) with a minimum score of 59, with test results within the last two years
  • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 176 with no language skill less than 169, with test results within the last two years
  • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 75% in all sections of the test, with test results within the last two years
  • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 9 or 75% in ESL4/GAP5 Level 10
Applicant Selection Criteria

Applicant Selection Criteria

Where the number of program eligible applicants exceeds the available spaces, the Applicant Selection Criteria for this program will be:

  1. Preference for Permanent Residents of Ontario
  2. Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
  3. Achievement in the Admission Requirements

Tuition Summary

London

Canadian Costs
$3,369.39
Total Cost of Program
International Costs
$15,249.80
Total Cost of Program

*Total program costs are approximate, subject to change and do not include the health and dental plan fee, bus pass fee or program general expenses.

 

Courses

Level 1
Take all of the following Mandatory Courses:
HLTH-6040Canadian Occupational Health & Safety3
This course will provide students with an in-depth understanding of health & safety practices and risk management principles in occupational workplaces required by Human Resources Management Professionals. Topics include rights and responsibilities of firms and employees, economic impact of loss control, hazard recognition, assessment and controls for physical, chemical and biological agents, accident prevention, safety metrics, emergency preparedness, WHMIS, WSIB Act, and Occupational Health & Safety Legislation. This course is HRPA approved and is required to write the Comprehensive Knowledge Exam 1 (CKE1) and/or the Comprehensive Knowledge Exam 2 (CKE2). These exams are part of the attainment of the externally accredited entry level Certified Human Resources Professional (CHRP) designation (CKE1) and/or the advanced level Certified Human Resources Leader (CHRL) designation (CKE2), respectively. You must achieve a minimum of 65% in any one of the nine CHRP/CHRL courses and an overall average of 70% in these nine courses to be eligible to write the CKE1 and/or CKE 2. For further information on this designation, please see: https://www.hrpa.ca/
DEVL-6029Workplace Expectations in Canada3
This course will stress the essential employability skills needed to begin a professional career in the automotive industry in Canada. Throughout the course students will develop a professional image as an integral element to their career success. Students will develop personal marketing materials suitable for employment in the Canadian workplace, which will be built through career assessments and career reflection activities. A wider range of career-specific topics will be discussed to enhance students' ability to gain successful employment and increase their understanding of the importance of developing a career strategy. Emphasis will also be placed on social media management, communication skills relevant to the job market, and working effectively and efficiently in a team environment.
MGMT-6042Organizational Performance3
Students in this course will gain an advanced understanding of how organizational effectiveness is dependent upon the interactions and relationships between individuals and teams within organizations. The content is based on theoretical models, the research underpinning these models and how these translate into the contemporary Canadian workplace. The course will examine topics ranging from employee motivation and performance management to organizational structure, culture, development and change. Students will explore topics around the role of individual values, perception and decision making and how these can influence team dynamics and leadership. Students will complete a personality assessment and relate their results to course concepts. Students will also undertake a major case analysis applying course concepts. This course is HRPA approved and is required to write the Comprehensive Knowledge Exam 1 (CKE1) and/or the Comprehensive Knowledge Exam 2 (CKE2). These exams are part of the attainment of the externally accredited entry level Certified Human Resources Professional (CHRP) designation (CKE1) and/or the advanced level Certified Human Resources Leader (CHRL) designation (CKE2), respectively. You must achieve a minimum of 65% in any one of the nine CHRP/CHRL courses and an overall average of 70% in these nine courses to be eligible to write the CKE1 and/or CKE 2. For further information on this designation, please see: https://www.hrpa.ca/
SFTY-6009Shop Safety1.5
In this course, students will learn safe work practices and the required protocol/procedures they must follow in the shop(s) throughout the transportation industry. Topics include the purpose and fundamentals of safe work practices, and the use of personal protection equipment. Students will examine the different equipment utilized as well as their purpose for effectively aiding in the diagnosis and repair of the many different sub-systems in the transportation industry. The course emphasizes incorporating safe practices in the usage of these various pieces of equipment.
MOTP-6001Automotive Service Systems1.5
This course introduces students to the effective operation and function of information technology applicable to business environments in the transportation industry. Students will use operating systems to prepare appropriate business communications, schedule service and repair activities, and manage and track merchandise and inventory. Students will also explore financial and accounting software commonly used in the automotive service sector.
MOTP-6002Emerging Transportation Technologies 12
This course introduces students to the emerging technologies within the automotive and auto body sectors. Students will learn about current vehicle structure manufacturing processes used in light weighting modern vehicles to meet the government mandated corporate average fuel economy. Students will learn the fundamentals of vehicle safety systems and advanced driver assist systems ADAS) that automotive manufactures are incorporating into their vehicles to enhance passenger safety. ADAS systems are developed to automate, adapt and enhance vehicle systems for safety and improved vehicle control. Systems will be identified that are designed to avoid collisions and accidents by offering technologies that alert the driver to a potential problem. Students will explore advanced systems that are designed to avoid collisions by implementing safeguards and taking over control of the vehicle. Course topics include adaptive features such as automated lighting, adaptive cruise control, automated braking, incorporated GPS/traffic warnings, smart hone connect, driver alert and lane departure.
MOTP-6003Trade Readiness & Work Practices2
In this course, students will learn appropriate parts terminology and how to work with a parts catalogue system. Students will describe, and differentiate between, the functional purpose and general structure of various types of parts catalogues and manuals used in the transportation industry. Students will practice using appropriate lookup systems in relation to customer needs, and will learn to perform a cataloging system maintenance routine.
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