Overview - 2021/2022
This graduate certificate program will prepare students for supervisory and managerial positions in the broad transportation industry, with a particular focus on automotive service and repair.
The Automotive Service Management program includes business curriculum including leadership and management, human resources, operations management, project management, accounting and business communications, and curriculum addressing multiple aspects of the transportation industry including automotive, truck and coach, paint and body, and agriculture operations.
This unique combination of business and automotive courses will prepare graduates for a variety of positions within the transportation industry such as service manager, service consultant, service advisor, parts advisor, warranty administrator, and customer relations.
Note: Students are required to supply their own laptop for this program. Software is supplied upon arrival.
Admission Requirements - 2021/2022
Ontario College Diploma, Ontario College Advanced Diploma, or Degree
An equivalent qualification from another institution as judged by the College
Red Seal in a related trade
English Language Requirements
Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:
- A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
- Test of English as a Foreign Language (TOEFL) test with a minimum score of 88 for the Internet-based test (iBT), with test results within the last two years
- International English Language Testing System (IELTS) Academic test with an overall score of 6.5 with no score less than 6.0 in any of the four bands, with test results within the last two years. SDS Program Requirements.
- Canadian Academic English Language (CAEL) test with an overall score of 70 with no score less than 60 in any of the four bands, with test results within the last two years
- Pearson Test of English Academic (PTE) with a minimum score of 59, with test results within the last two years
- A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 176 with no language skill less than 169, with test results within the last two years
- An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 75% in all sections of the test, with test results within the last two years
- Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 9 or 75% in ESL4/GAP5 Level 10
Applicant Selection Criteria
Where the number of program eligible applicants exceeds the available spaces, the Applicant Selection Criteria for this program will be:
- Preference for Permanent Residents of Ontario
- Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
- Achievement in the Admission Requirements
Automotive Service Management-2021/2022
|HLTH-6040||Canadian Occupational Health & Safety||3|
|This course will provide students with an in-depth understanding of health & safety practices and risk management principles in occupational workplaces required by Human Resources Management Professionals. Topics include rights and responsibilities of firms and employees, economic impact of loss control, hazard recognition, assessment and controls for physical, chemical and biological agents, accident prevention, safety metrics, emergency preparedness, WHMIS, WSIB Act, and Occupational Health & Safety Legislation. This course is HRPA approved and is required to write the Comprehensive Knowledge Exam 1 (CKE1) and/or the Comprehensive Knowledge Exam 2 (CKE2). These exams are part of the attainment of the externally accredited entry level Certified Human Resources Professional (CHRP) designation (CKE1) and/or the advanced level Certified Human Resources Leader (CHRL) designation (CKE2), respectively. You must achieve a minimum of 65% in any one of the nine CHRP/CHRL courses and an overall average of 70% in these nine courses to be eligible to write the CKE1 and/or CKE 2. For further information on this designation, please see: https://www.hrpa.ca/|
|DEVL-6029||Workplace Expectations in Canada||3|
|This course will stress the essential employability skills needed to begin a professional career in the automotive industry in Canada. Throughout the course students will develop a professional image as an integral element to their career success. Students will develop personal marketing materials suitable for employment in the Canadian workplace, which will be built through career assessments and career reflection activities. A wider range of career-specific topics will be discussed to enhance students' ability to gain successful employment and increase their understanding of the importance of developing a career strategy. Emphasis will also be placed on social media management, communication skills relevant to the job market, and working effectively and efficiently in a team environment.|
|Students in this course will gain an advanced understanding of how organizational effectiveness is dependent upon the interactions and relationships between individuals and teams within organizations. The content is based on theoretical models, the research underpinning these models and how these translate into the contemporary Canadian workplace. The course will examine topics ranging from employee motivation and performance management to organizational structure, culture, development and change. Students will explore topics around the role of individual values, perception and decision making and how these can influence team dynamics and leadership. Students will complete a personality assessment and relate their results to course concepts. Students will also undertake a major case analysis applying course concepts. This course is HRPA approved and is required to write the Comprehensive Knowledge Exam 1 (CKE1) and/or the Comprehensive Knowledge Exam 2 (CKE2). These exams are part of the attainment of the externally accredited entry level Certified Human Resources Professional (CHRP) designation (CKE1) and/or the advanced level Certified Human Resources Leader (CHRL) designation (CKE2), respectively. You must achieve a minimum of 65% in any one of the nine CHRP/CHRL courses and an overall average of 70% in these nine courses to be eligible to write the CKE1 and/or CKE 2. For further information on this designation, please see: https://www.hrpa.ca/|
|In this course, students will learn safe work practices and the required protocol/procedures they must follow in the shop(s) throughout the transportation industry. Topics include the purpose and fundamentals of safe work practices, and the use of personal protection equipment. Students will examine the different equipment utilized as well as their purpose for effectively aiding in the diagnosis and repair of the many different sub-systems in the transportation industry. The course emphasizes incorporating safe practices in the usage of these various pieces of equipment.|
|MOTP-6001||Automotive Service Systems||1.5|
|This course introduces students to the effective operation and function of information technology applicable to business environments in the transportation industry. Students will use operating systems to prepare appropriate business communications, schedule service and repair activities, and manage and track merchandise and inventory. Students will also explore financial and accounting software commonly used in the automotive service sector.|
|MOTP-6002||Emerging Transportation Technologies 1||2|
|This course introduces students to the emerging technologies within the automotive and auto body sectors. Students will learn about current vehicle structure manufacturing processes used in light weighting modern vehicles to meet the government mandated corporate average fuel economy. Students will learn the fundamentals of vehicle safety systems and advanced driver assist systems ADAS) that automotive manufactures are incorporating into their vehicles to enhance passenger safety. ADAS systems are developed to automate, adapt and enhance vehicle systems for safety and improved vehicle control. Systems will be identified that are designed to avoid collisions and accidents by offering technologies that alert the driver to a potential problem. Students will explore advanced systems that are designed to avoid collisions by implementing safeguards and taking over control of the vehicle. Course topics include adaptive features such as automated lighting, adaptive cruise control, automated braking, incorporated GPS/traffic warnings, smart hone connect, driver alert and lane departure.|
|MOTP-6003||Trade Readiness & Work Practices||2|
|In this course, students will learn appropriate parts terminology and how to work with a parts catalogue system. Students will describe, and differentiate between, the functional purpose and general structure of various types of parts catalogues and manuals used in the transportation industry. Students will practice using appropriate lookup systems in relation to customer needs, and will learn to perform a cataloging system maintenance routine.|
|MGMT-6089||Leadership & Management Fundamentals||3|
|In this course, the principles of effective leadership and management are examined with an emphasis on developing strategies for effectively managing groups of people. Situational leadership strategies will be analyzed with a view toward leading organizations through periods of change. Students work collaboratively to examine a variety of workplace issues thereby learning to provide effective leadership as part of the management team.|
|This course introduces the essentials of the project management discipline, and prepares students to manage project teams, project schedules, budgets and quality requirements. Students learn the process of analyzing, creating and managing a functional project plan and the various project management processes for managing and controlling a project through to fruition. This course brings all of the Project Management Institute (PMI) knowledge areas of project management together into a consolidated whole, and gives the student an understanding of project management methodologies as well as the tools and techniques used to plan, execute and control various types of projects.|
|Operations Management within the supply chain is an integral link ensuring goods and services are created and delivered successfully. This course will focus on the processes that are the art and science of operations management emphasizing the creation of value in both manufacturing (production) and service organizations with topics including operational strategy, quality, inventory, process design and their impact on customer satisfaction. This course will cover basic, tactical and strategic applications in operations management, and show the importance of the relationships required to make the organization successful.|
|Managers make extensive use of financial accounting records for operational and strategic decision making. This course emphasizes management accounting topics such as financial statement analysis, cost accounting approaches, cost allocation and analysis, and budgeting. This allows the student to understand the role of accounting in business and how accounting data is used in the decision-making process.|
|In this course, students apply business communication and leadership and management principles and techniques to the operations of a simulated automotive service business environment. Students build on their learning by practicing their human resources, sales, and customer relations skills within an industry context.|
|MOTP-6004||Emerging Transportation Technologies 2||2|
|This course introduces students to the emerging technologies within the truck & coach and agricultural sectors. Students will examine advancements in trucking across the four major areas of technology, efficiency, quality design, and safety. These advancements may include systems such as collision avoidance and lane departure warning; critical warning signal windshield displays; new engine and transmission design; and hybrid, electric, and autonomous technologies. The course will also explore major advancements in agricultural transportation technologies, including integrating GPS technology to automate tractor/combine field mapping for yield and planter population control; integrating modular telematics; BUS networking; and electric, semi-autonomous, and autonomous machines.|
|MRCH-6001||Merchandising & Inventory Management||3|
|This course focuses on parts organization and structure processes in the automotive service industry and beyond. Students will learn inventory control procedures, warehouse storage procedures, and shipping, receiving, and distribution procedures. Students will practice checking and recording inventory, and will use computerized inventory control systems. Students will learn to interpret reports issued for computerized control.|
Careers - 2021/2022
Career OpportunitiesGraduates will be prepared for positions within the transportation industry such as Service Advisor and Service Manager.
More Information - 2021/2022
Campus Code: LC (LC - London Campus)
September, January, May Admission
15 week terms
Academic Calendars available at www.fanshawec.ca/academicdates
ContactSchool of Transportation Technology and Apprenticeship: 519-452-4450
Program DescriptionThis Graduate Certificate program will prepare students for supervisory and managerial positions in the broad transportation industry, with a particular focus on automotive service and repair. The program includes business curriculum including leadership and management, human resources, operations management, accounting, and business communications, and curriculum addressing multiple aspects of the transportation industry including automotive, truck and coach, paint and body, and agriculture operations. This unique combination of business and automotive courses will prepare graduates for a variety of positions within the transportation industry such as service consultant, parts advisor, warranty administrator, and customer relations.
- Implement customer service and sales strategies to meet the needs of a variety of clients;
- Schedule service and repair activities in various types of service outlets to provide efficient customer service;
- Apply information technology skills to manage and organize an automotive business environment;
- Use management accounting principles to direct and improve the finances and operations of an automotive business;
- Report developments in emerging transportation technologies in sectors such as automotive, auto body, truck and coach, and agricultural to support professional development of staff and ensure customer awareness of changing industry norms;
- Utilize leadership and management skills to solve problems, manage projects and manage human, physical, and financial resources;
- Communicate information regarding the functions and operations of basic transportation components and their related systems between and among customers and various service departments (e.g. technicians, sales, parts, warranty) to assist the flow of operations and ensure accurate services are rendered;
- Maintain currency within industry trends and issues and interdependent relationships in the broader transportation industry sectors to improve work performance and guide career development;
- Ensure personnel’s compliance with Canadian regulatory legislation and legal and ethical practices in the transportation industry;
- Manage merchandise and inventory for parts and services departments in accordance with manufacturer’s specifications, and by liaising with internal and external vendors, to meet the needs of the organization.
Program PathwaysFor information about Program Pathways visit www.fanshawec.ca/programpathways.
Program DetailsMore details
2022/2023 academic year: Refer to the More Info tab to view offerings for the 2022/23 academic year. Canadian students can start applying in early October for programs with Sep. 2022, Jan. 2023 and May 2023 start dates through ontariocolleges.ca.