Search

This online course focuses on the principles of quality management as practiced in Total Quality Management (TQM) and outlined in the ISO 9001 standard. Students will learn about the definition of quality, the philosophies of leading "quality gurus" such as W. Edwards Deming, Joseph Juran, and Philip Crosby and the guiding principles that represent the foundation of Quality Management. Students...

Project management practitioners need to understand the established industry norms, methods, and practices for managing all stages of the project life cycle and its related processes. Students are introduced to the fundamental principles of project management, such as project strategy, selection, scheduling, risk management, quality assurance, performance measurement, audit and closure. By...

An examination of the Canadian business environment and the management decision making process as an integral component of organizational behaviour.

This course will assist the student in developing skills in recruitment, interviewing and orientation. Other topics will include learning the best methods for attracting potential employees, selecting people, establishing criteria for hiring, conducting the screening process, and evaluating application forms, letters and resumes. This course is HRPA approved and is required to write the...

Specific focus is on the factors that affect the overall atmosphere in the workplace and that which contributes to an environment conducive to maximum productivity. Students will be introduced to effective strategies for hiring, motivating, managing, training, and retaining staff. Students will study the following topics: the strategic importance of Human Resources and the role of the HR Manager...

A common assumption is that high performing individuals will transition easily from being a team member to a supervisor/team leader, but effective leadership and management require a diverse skill set. The Supervisor & Leadership Basics micro-credential provides those who supervise or lead teams with strategies for increasing their personal effectiveness as well as their team's overall performance...

Successful front-line employees are often seen as prime candidates for supervisory and leadership roles, but moving from the front line to supervision / management requires additional knowledge and skills. Supervisor & Leadership Basics II provides high potential, recently promoted, or experienced supervisors additional foundational knowledge to further develop in their existing role or to prepare...

Students in this course will acquire and learn to apply the knowledge and skills necessary to work successfully in any organization. Organizational, team and individual relationships and processes and their impact on organizational outcomes will provide the framework for the course. Within this framework, various topics, including theories of organizational behaviour, decision making...

This course will provide students with an understanding of the process, issues, and techniques involved in administering a compensation system. Students will learn both the theoretical and applied aspects of the compensation function; the linkage between the compensation function and the organizational management process; and the compensation system design necessary to attract, retain and motivate...

Human Resources plays an integral role in the development of an organizational business plan and strategy. This course will provide an overview of the essential elements of the human resources planning process. Quantitative, as well as qualitative concepts, approaches and techniques will be discussed. This course is HRPA approved and is required to write the Comprehensive Knowledge Exam 1 (CKE1)...