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WebAdvisor FAQ

Section A: What do I need to use WebAdvisor?

1. What is WebAdvisor?

WebAdvisor is a Web interface that allows you to access information in the administrative database at Fanshawe College .

2. What do I need to use WebAdvisor?

You need an Internet connection, a web browser, your Fanshawe User Name and your Fanshawe Password. WebAdvisor will work with most browsers. Recommended operating systems are Microsoft Windows and MacOS. Other operating systems have not been thoroughly tested and may not provide a web browser that works properly with WebAdvisor.

Cookie support is required for WebAdvisor to operate correctly. A cookie is created when you log into WebAdvisor and should be automatically erased when you close your web browser.

3. Do I need to sign up for WebAdvisor?

If you are a current Fanshawe College student, a WebAdvisor account has already been created for you.

If you are a new student you should have received your User Name and Fanshawe Password through regular mail or email.

If you are an existing student you can obtain your username and password by using the link Password Reset. Your Fanshawe username will be emailed to a "non-Fanshawe" email address. You must know your College ID number or username to reset your password.

4. What is my User Id?

Your WebAdvisor User Name is the same as your Fanshawe User Name. At Fanshawe College this is normally the combination of your first initial, an underscore and your last name, with a maximum of 20 characters. For example, a student named Ben Brown would have the User Name b_brown. If you have forgotten, or wish to find, your User Name click on the following link Password Reset. You must know your College ID to reset your password.

Your User Name, your User ID or your Web ID are all the same thing: an identifying name for use with WebAdvisor and FanshaweOnLine. They are NOT the same as your College ID, which is your student (or staff) identification number.

5. What is my WebAdvisor Password?

The first time you log in, you should change your Fanshawe Password from a temporary password to a password of your choice.

If you know your Fanshawe User Name, you can change your current password. Log in to WebAdvisor, then select "Change My Password".

6. How do I get my WebAdvisor Password? What if I lose or forget my WebAdvisor Password?

If you have forgotten, or wish to find, your password click on the following link Password Reset. You must know your College ID or username to reset your password.

7. How do I print a form using my browser?

PC

You can print a form by clicking the Print icon on the Toolbar of your browser. Alternately, you can click File, and then click Print in the drop-down menu. Then click OK in the displayed Print dialog box.

The document will be printed on the printer indicated in the text field Name in the Print dialog box. You can change the destination printer by selecting another printer in the Name drop-down list box and then click OK.

Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File, then click Print, and then click Properties in the Printer dialog box. A Document Properties dialog box will appear. Click the Page Setup tab and then the Landscape radio button in the Orientation section of the dialog box. Click OK to set the Landscape mode and OK once more to cause the form to print. After the form has printed you might want to reset your system back to Portrait mode by following the same procedure you used to set Landscape mode.

Mac

You can print a form by clicking the Print icon on the Toolbar of your browser and then click Print in the pop-up dialog box. Alternately, you can click File, and then click Print in the pop-up dialog box.

The document will be printed on the printer indicated at the top of the pop-up dialog box. You can change the destination printer by clicking on the Apple icon in the upper left-hand corner of the window and then clicking Chooser in the drop-down menu. The Chooser dialog box will display a graphic of all the printers set up for your McIntosh. Select the new printer by clicking on the appropriate icon and then close the dialog box by clicking the upper left corner of the box.

Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File and then Page Setup in the drop-down menu. Click the Orientation icon to change the printer setting from Portrait to Landscape mode. The accompanying graphic will illustrate that you made the change. Click OK to enable the setting and print the form using the instructions presented previously.

8. Does WebAdvisor leave a "cookie" on my desktop to support its navigation?

WebAdvisor puts a session cookie on your computer when you log into the system. When you close your browser, the cookie is erased.

9. I am getting slow response to my WebAdvisor queries. What is the problem?

There are a number of conditions that might affect your response time in WebAdvisor. Often an increase in response time is related to traffic over the communication lines. Depending upon your location, WebAdvisor uses Fanshawe's intranet, the Internet or both. The number of users on any portion of those systems will often slow the response time for everyone. Downloading large files on Fanshawe's communications lines will drastically increase response time for all other users on the system. High levels of WebAdvisor use will also affect your response time. This is caused not only by increased user traffic, but also by the additional processing by the host machine. An example of a high-use time period would be during Web registration period. You may also experience slower performance during peak usage periods for your Internet Service Provider (ISP). You should notify the IT Service Desk if you continue to experience poor performance during non-peak usage periods.

Section B: Frequently asked questions

1. Why can't I log in to WebAdvisor?

You need two pieces of information, your User Name and your Password. Click here for help with this question: What do I need to use WebAdvisor?

2. When I registered for my courses on WebAdvisor, it said "Your process is complete, press the menu button to continue." However, when I check My Class Schedule, none of my courses are listed. Am I registered in my courses or not?

>If your class schedule does not list the courses you have selected, then you are not registered for those courses. You likely used the “back” button in your web browser. WebAdvisor does not function properly if the “back” button is used for navigation. Please use the navigation icons on the WebAdvisor pages. Register again, this time using the icons on your WebAdvisor screen.

3. I just tried to register for a class on WebAdvisor and it said that the prerequisites are still in progress (partially complete). What does this mean?

There is at least one prerequisite that you have not yet fulfilled. If you are taking a prerequisite in the current semester, WebAdvisor will count that prerequisite as fulfilled but will note that it still needs to be completed. Carefully check the prerequisites for the class you want, to determine what you have not yet completed.

4. Why do I have to repeatedly log in? Why do I automatically get logged out?

If you leave WebAdvisor open but do not use it for a certain amount of time it will automatically log you out. This is for security reasons, in case you accidentally forget to log out when you finish using WebAdvisor. It also frees up space for other users to log in to WebAdvisor. Simply log in again when you are prompted to do so.

5. Why am I denied access to my grades?

If you can log in to WebAdvisor but are denied access to your grades, there may be a problem with your financial status. All outstanding fees must be paid before you will be able to view your grades.

6. I am having a problem that is not listed here, what do I do?

There are a number of reasons why you might be getting error messages. You might not have entered all information that is required, or you might have entered it incorrectly. It could be because your computer doesn't accept cookies, or it might be a problem at our end. We are working to make your new WebAdvisor system as user-friendly as possible, so we appreciate your patience. Please try again, and if you continue to have difficulties, you may have to register, pay fees, request account information, or make changes to your profile by mail, fax, or in person at the Office of the Registrar, Fanshawe College, 1001 Fanshawe College Boulevard, P.O. Box 7005, London, ON N5Y 5R6. Our fax is (519)452-5120.

If you believe your error messages are a computer problem, email the IT Service Desk or call (519) 452-4430 ext 4357.

Section C: Explanation of errors

1. User name not found in the registry. Please contact your system administrator.

Your User Name was entered incorrectly. Please follow the instructions given in What is my WebAdvisor User Name? and read Do I need to sign up for WebAdvisor? to determine if you are eligible to have a WebAdvisor account. If you meet those requirements, then your WebAdvisor account has not yet been created. WebAdvisor accounts are generated in an overnight process. If you cannot access your account by the next business day, email the Office of the Registrar.

2. Invalid password

Your Password was entered incorrectly. Please follow the instructions given in What is my WebAdvisor Password?

3. Account Locked

Your WebAdvisor account will be locked if you enter the incorrect password several times for your User Name. It will take at least 10 minutes, and up to 15 minutes, for the account to automatically reset from the last failed attempt. If you retry before the timer expires it will reset the timer and you will have to wait another 10 to 15 minutes. Please wait and then try again. Your account cannot be reset manually.

4. For DMI transaction MNRQ, access to xxxx is not allowed.

You have tried to access a service that is currently unavailable. All services are not available at all times of the year and this is most likely the cause of the error. The service could also be turned off for security reasons. Please make sure it is the correct time of year for the service to be available and try again at that time.

Here are some specific 'xxxx' error messages:

  • XWINR
    'Search and Register for Classes' is not currently available.
  • XBSM
    'Account Summary' is not currently available.
  • XMPT
    'Make a Payment' is not currently available.
5. * is required field

You did not provide information for a required field on a WebAdvisor form. All fields marked with an asterisk (*) are required fields. Please add the required information and resubmit your request.

6. Your process is complete; press the MENU button to continue.

You likely used the “back” button in your web browser. WebAdvisor does not function properly if the “back” button is used for navigation. Please use the navigation icons on the WebAdvisor pages .

7. Failed to connect to ServletExec instance jps_as1 at 127.0.0.1:8888 The error number is 239 - WebAdvisor shut down due to an over capacity volume of users.

WebAdvisor has shut down because too many users are logged on. The message will disappear when WebAdvisor has been reset. Please be patient while the situation is being fixed.

8. Failed (Registration restriction rules).

Some courses are reserved for students in specific programs. If you are not in one of these programs, then you need to get permission from the instructor to sign up for the course. Speak to the staff in your academic office or email the Continuing Education Office.

9. Rule Failed (Restriction applied and transcript will not print)

Either the Office of the Registrar or the Financial Aid Office has placed a sanction on your file, preventing you from looking at or printing your transcript. The most common reason is that you have outstanding fees. Talk to staff in either office to find out how to clear the sanction and view your transcript on WebAdvisor.

10. java.net.NoRouteToHostException: Connection timed out

WebAdvisor cannot establish a connection with the server which hosts the database. The server could be down or the equipment that connects the two servers may not be functioning properly. Our Network Services department will resolve the difficulties as soon as possible.

11. You cannot do a what if on a program you already have.

You likely used the “back” button in your web browser. WebAdvisor does not function properly if the back button is used for navigation. Please use the navigation links on the WebAdvisor pages.

12. I am receiving a "Session Expired Warning". What do I do?

Please see Why do I have to repeatedly log in? Why do I automatically get logged out?".

13. Java.net.socketexception: connection reset by peer.

There is a problem with one of the web services that WebAdvisor is using. Our Network Services Department will resolve the difficulty as soon as possible.

14.I am receiving an error that is not listed here, what do I do?

That depends on what it's about. If the error message has to do with your academic profile, for example, your best place to start is your Divisional Office. Otherwise you can email the Office of the Registrar.