Overview

Dealing With Difficult People

Understanding people and being able to work with them is one of the major keys to management and life success. In this course you will learn to identify and cope with some of the most difficult behaviours you may encounter. Topics include: personality styles, establishing rapport, body language, matching and mirroring techniques and the skills necessary to feel totally connected with individuals.

Course Code: 
BUSI-1061
Area of Interest: 
Education, Community & Social Services

 

Thank you for your interest in this course. At this time, there are no upcoming classes scheduled. New offerings in future terms will appear below so you are encouraged to check back again throughout the year. To inquire about when upcoming classes might be planned, please fill in the form on this page and we will respond shortly.