Overview

Strategies for Fostering Client Loyalty

Goods and services are no longer adequate bases for establishing relationships with clients because clients attach an emotional connection to the products they use and to the businesses with which they interact. This course offers insights and ideas in order to create lasting and genuine customer relationships that will withstand the competitive overtures of other companies. Students explore the process of developing and sustaining client relationships that establish an emotional connection, manage difficult relationships (such as those that take place via technology or at a great distance) and help to determine the pulse of client relationships. This course is offered through OntarioLearn by host college, Algonquin College.

Course Code: 
MGMT-1235
Area of Interest: 
Business, Finance & Administration

Course Offerings

Winter 2020

January 14, 2020 to April 21, 2020
$398.40
Delivery:
Online
Campus Code:
London
Days & Times:
Section Number: 50LC
Refund Policy: 14 days after course start date