• Overview - 2019/2020

    They are the elders who teach us. The voices of our history. The link to our past. And it's our responsibility to listen, nurture and provide a safe, caring environment so they can continue to be productive and inspiring.

    Managing a retirement residence requires a dynamic set of flexible skills, leadership and strong ethics. Fanshawe's Retirement Residence Management program will propel you to the forefront of this ever-expanding field. By 2030, more than a quarter of Canadians will be over the age of 65, and the retirement they want is one you can help give them. You'll enhance your critical thinking skills, your ability to deliver effective service and to market retirement living. You'll also learn the latest motivational techniques in leadership.

    With your undergraduate degree or diploma under your belt, this intensive and unique program will cap off your skills with mentoring in the workplace. You'll complete 100% of this program online. You'll learn how to lead a team of professionals who have the same goal – to provide seniors with the opportunity to live independent and active lifestyles.

    The skills you'll learn are in demand, and that demand is growing as the population ages. They've raised us. They've helped us. It's time to give back.

    This program is offered online and will also be offered at Fanshawe's new London South Campus starting in September 2019.

    Karon Facey
    Graduate 2016

    I am so glad that I did take this program because it is now paying off by leading me to growth opportunities. Thank you Fanshawe for all of the support you've given me.

     

    Program coordinator:

    Jan Nace
    Phone: 519-452-4430 x4971

  • Admission Requirements - 2019/2020

    A Two- or Three-Year College Diploma, or a Degree
    OR
    Acceptable combination of related work experience and post-secondary education as judged by the College to be equivalent to the above*

    Note:
        *Applicants may be required to submit a resume and cover letter that includes details of work experience.

    English Language Requirements

    Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:

    • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
    • Test of English as a Foreign Language (TOEFL) test with a minimum score of 570 for the paper-based test (PBT), or 88 for the Internet-based test (iBT), with test results within the last two years
    • International English Language Testing System (IELTS) Academic test with an overall score of 6.5 with no score less than 6.0 in any of the four bands, with test results within the last two years.  SDS Program Requirements.  
    • Canadian Academic English Language (CAEL) test with an overall score of 70 with no score less than 60 in any of the four bands, with test results within the last two years 
    • Pearson Test of English Academic (PTE) with a minimum score of 59, with test results within the last two years
    • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 176 with no language skill less than 169, with test results within the last two years
    • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 75% in all sections of the test, with test results within the last two years
    • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 9 or 75% in ESL4/GAP5 Level 10

    Recommended Personal Preparation

    • Familiarity with the Retirement Residence Industry in Ontario

    Applicant Selection Criteria

    Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
    1. Preference for Permanent Residents of Ontario
    2. Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
    3. Achievement in the Admission Requirements

    Post-Admission Requirements

    Prior to being in the Retirement Residence Management program for both MGMT-6076 and MGMT- 6077, you will be required to submit the following documents:

    • 2 step TB test completed independently 
    • Vulnerable Sector Police Check

    As the documents can be time sensitive, students are encouraged to start the process as soon as they have been accepted to the program.

  • Courses

    Retirement Residence Management-2019/2020

    Year 1
    Take all of the following Mandatory Courses:
    Credits
    Food Safety, Smart Serve & First AidSFTY-10671
    This course provides students with basic principles of safe food handling, smart serve and first aid. Students will learn current principles and practices of sanitation and safety, government regulations and sanitation codes. Students will also obtain the requirements needed to implement responsible alcohol service. Lastly students will in learning how to deal with common medical emergencies in the work place with emphasis on recognition of the signs and symptoms of medical emergencies and how to create a safer work environment. Upon successful completion of the certification exams, students will receive certification in Safe Food Handling, Smart Serve and First Aid.
    LeadershipMGMT-60733
    This course will explore the role of leadership in the Retirement Residence sector. Focus will be placed on collaborative leadership and management strategies for the diverse workplace. Participants will discuss and apply concepts of reflective practice and design a philosophy that reflects their perception of professional culture recognizing the value of continuous improvement and ongoing professional development.
    Employee RelationsMGMT-61094
    The course examines the development of trust, the building of organizational culture, and tools required for effective human resources management. Focus will be placed on conflict and negotiations, employee motivation and foundations of team dynamics.
    Geriatric NutritionNUTR-60024
    This course will introduce the student to the basic elements of human nutrition that facilitate wellness. Moving forward students will study states of illnesses and therapeutic dietary interventions recommended to optimize wellness in the aging population. Through directed exercises the student will be required to assemble a variety of tools that could be applied in the workplace. Students will spend time exploring the influence of culture and history on food preferences and choices.
    Social GerontologyGERI-60233
    Understanding the resident and their changing needs and requirements is critical to a successful retirement facility. This course focuses on the cognitive, physiological and social changes affecting the aging population. Students will study the process of normal aging tendencies as well as abnormal factors such as cognitive decline.
    Environmental ServicesENVR-60023
    After an initial review of the principles of facility design, this course will explore current best practices in the operation of environmental services in the Retirement Residence. Participants will discuss processes involved in compliance, preventative maintenance, and renovations with emphasis placed on building codes, the fire promotion and protection act, the occupational health and safety act, workflow and ergonomics.
    Recreation & Leisure for RetirementRECN-60023
    In this course the student will explore the role of the Activities Coordinator. they will be introduced to key concepts related to creating and directing recreational activities for the mature adult. Students will have the opportunity to evaluate a variety of retirement clients and design recreational programs suitable to meet their unique needs.
    Mentorship 1MGMT-60763.4
    Mentorship is a learning method which allows students an opportunity to broaden their professional competencies through ongoing development and counsel with a seasoned professional. Students will work within the Retirement Residence Industry for a defined period of time, collaboratively with their mentor and a college mentorship coach. This opportunity will see the student establish goals for growth, evaluate workplace issues and experiences as they pertain to their own personal leadership development.
    Marketing for RetirementMKTG-60263
    Targeting today's Retirement Residence consumer involves refined analytical skills and comprehensive market research. This course will provide the student with the skills and techniques required to attract and retain clients by exploring the impact of multimedia, heightened consumer awareness and situational selling.
    Hospitality OperationsHOSP-60033
    This course will explore the many facets of the hospitality industry. The students will gain an appreciation for where the industry has come from and what the future has in store. Focus will be placed on the operational issues related to the food and beverage department in a retirement home.
    Financial Mgmt for RetirementFINA-60244
    The course will identify the various departments of the retirement residence and how these areas are interrelated. Attention will be placed on specific elements of the budget as they relate to staffing requests, meal day calculations, catering proposals and forecasting volumes. Review of the concepts involved in menu design and development will be discussed and will lead into topics such as staffing, food cost and capital expenditures.
    Workplace CommunicationsCOMM-60373
    This course focuses on refining and advancing students workplace communication abilities. The advanced communication documents and strategies covered include presentation skills, research skills, business document writing, meeting and management team strategies, business etiquette, and advanced employment communications. Additionally, students learn about interpersonal and intercultural communication concepts and strategies.
    Legislation for RetirementLAWS-60403
    This course will be an examination of the principles of Canadian legislation as it relates to the Retirement Residence Industry. The Retirement Homes Act will be discussed as will the Canadian Human Rights Act, Ontario Human Rights Code, Employment Standards Act, the Charter of Rights and Freedoms, Employment Equity Act and Ontario Labour Relations Act.
    Independent Work StudyMGMT-60744
    The Independent Work Study is an opportunity for students to explore workplace issues, challenges and opportunites. Through workplace case studies or a chosen research based project, students will assess workplace experiences as they pertain to social gerentolgy theories.
    Mentorship 2MGMT-60773.4
    This course will build upon the competencies developed throughout Mentorship I. Through ongoing development and counsel with a seasoned professional, students will continue to work within the Retirement Residence Industry for a defined period of time. This opportunity will see the student continuing to enhance their own leadership style while participating in the day to day operations of a retirement community.

    Program Residency
    Students must complete a minimum of 12 credits in this
    program at Fanshawe College to meet the Program Residency
    requirement and graduate from this program

  • Careers - 2019/2020

    Career Opportunities

    Retirement Residence Managers foster a team of professionals responsible for the following departments: Foodservice, Wellness, Recreational Activities, Sales and Marketing, Facilities and Maintenance.  Before graduating to seek employment in the growing Retirement Residence Industry, students will complete two experiential learning components in a Retirement facility.

  • More Information - 2019/2020

    A One-Year Ontario College Graduate Certificate Program
    Offered as a Weekday Program and as an Online Program

    Program Code: RRM1
    Campus Code: LCL (LCL - London-Online)
    September/January/May Admission
    15 week terms
    Academic Calendars available at www.fanshawec.ca/academicdates

    Program Code: RRM1B
    Campus Code: LS (London South Campus )
    September/May Admission
    15 week terms
    Academic Calendars available at www.fanshawec.ca/academicdates


    Contact

    School of Tourism, Hospitality and Culinary Arts: 519-452-4289

    Program Description

    There is a new face on retirement today and with that there is a growing demand for managers that possess a skill set which encompasses critical thinking, awareness of customers' unique desires and the ability to lead and motivate a diverse workplace. This program is designed to enhance the graduate's ability to succeed in the management of the evolving and dynamic retirement lifestyle facility.  Highlights include a focus on collaborative leadership, networking with the industry, and comprehensive perspective of an assisted living lifestyle property. 

    Other Information

    • Students will complete 100% of this program through online studies.
    • Students will also complete an experiential learning "mentorship" component at a retirement facility.
    Learning Outcomes 

    The graduate has reliably demonstrated the ability to:

    1. Plan and implement operational strategies and collaborative leadership practices in the Retirement Communities sector.

    2. Analyze, forecast, and budget revenue and expense targets and recommend effective strategies for the organization.

    3. Develop and promote marketing strategies that attract and retain suitable seniors to retirement communities.

    4. Design and implement operational procedures for a retirement facility to meet association standards.

    5. Establish a human resource management framework utilizing culturally appropriate methods and strategies to enhance employee and management relations.

    6. Identify and help meet the psychological, physiological, social and spiritual needs of seniors.

    7. Assess, plan, and implement proper nutrition standards for clients.

    8. Incorporate various principles, theoretical frameworks, and methods into practice in retirement communities'' facilities.

    9. Communicate effectively in a caring environment that includes people of diverse backgrounds.

    Program Pathways

    For information about Program Pathways visit www.fanshawec.ca/programpathways.
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